Production time for made-to-order items is currently about 4-6 weeks.
Email us with questions: productinquiry [!at] melaniecasey.com
Production time for made-to-order items is currently about 4-6 weeks.
Email us with questions: productinquiry [!at] melaniecasey.com
jenpenmel on Feb 17, 2017
This is my second ring from Melanie Casey and I absolutely love it! It's perfect alone or in a stack and is extremely well made. It arrived before the promised by date in an elegant gift box! I ca highly recommend this shop🌟🌟🌟🌟🌟
Lindsey on Feb 15, 2017
Stunning earrings for second holes. (:
Erin on Feb 11, 2017
Exactly what I wanted: a simple, delicate wedding band. It will look beautiful with my custom cluster engagement ring that Melanie made for me. Thanks so much! Another fantastic purchase from one of my very favorite Etsy shops.
Welcome to Melanie Casey!
Hi, and welcome!
We are Melanie Casey and her team of creatives (and our fluffy mascot Betty, Melanie's huge Bernese Mountain Dog). Our brand new studio and showroom is a 30-minute drive from Boston in North Andover, Massachusetts. There, every week, we are working tirelessly together to make your online ordering experience seamless, and to provide you with a selection of delicate jewelry that you just can't live without!
Together we brainstorm, design, and build each piece that you see in our collection. Our collection features completely original designs that we make piece by piece and photograph right in-house.
A craft that started as Melanie's side hobby has now become a bustling business that is growing by the minute! Melanie's background is in finance, but she found more happiness in working daily with her hands to bring to life the sparkly, antique-inspired jewelry designs in her sketchbooks. Now in a studio and showroom in North Andover, Massachusetts, with a growing team of dedicated and skilled staff members behind her, Melanie is able to more freely experiment with new designs. A dream job come true!
Melanie is extremely involved in production, and spends many hours on the bench per week. She puts her hands and careful eye on every single piece of jewelry that is made in our studio, which ensures the high quality of the jewelry you will cherish for generations. We do not believe in mass-producing products to "look" handmade. Your rings will be hammered by hand by our talented jewelry artists, and each stone will be set skillfully by hand.
In an industry that is constantly evolving, we are eager to continue to learn, adapt, grow, and experiment with our artisan jewelry line. We keep the collection fresh by constantly brainstorming new layouts, techniques, and styles. We love mixing and matching different cuts and colors of gemstones, and sourcing new, rare stones for Limited Edition collections. Each design aspect (like metal color, finish, stone choice and design orientation) is thought through in great detail ahead of production to provide you with a wide line of timeless pieces to choose from.
We take great pride in our work, and we believe that the happiness of our clients is paramount to what we do. We are a friendly, helpful bunch, so please don't hesitate to reach out to us with any questions! When you reach out to us, you will be talking with Melanie Casey and our team directly. We’ll be happy to answer all of your questions and provide recommendations based on our years of experience. You have our attention, and we value your feedback and questions.
We look forward to hearing from you!
Our showroom is open by appointment only. Please reach out to us to plan your visit :-)
Owner, Maker, Designer
Mascot, Security Detail
A professional caster turns our hand carved wax models into metal.
Master Engraving Artist
Maine, United States
An independent artist hand engraves some of our jewelry designs. Engraving is completely custom, and done based on our specific design instruction.
Welcome to Melanie Casey! We hand-craft our delicate 14k gold jewelry with carefully selected precious and semi-precious gemstones. We specialize in delicate engagement rings, as well as everyday rings, stud earrings, cuff bracelets and necklaces.
We are here to answer any questions you may have.
Accepted payment methods
- Accepts Etsy gift cards
♦ Jewelry will not be made or shipped until payment is completed.
♦ Domestic Shipping:
We ship using USPS, and UPS carriers. Your specific carrier will depend on the value of your purchase. We always ship fully insured, with signature required, and tracking.
A 21+ adult signature will be required at the time of delivery.
We will not ship to a hotel
♦ International Shipping (to clients outside of the U.S.)
International orders with a value below 450usd will ship with USPS First Class Mail (unless the buyer selects upgraded shipping), and will include full insurance. These packages can take up to five weeks for delivery due to the amount of time that your package takes to process through your country's customs office.
All International orders over 450usd will ship with FedEx Express International, with full insurance.
INTERNATIONAL BUYERS - IMPORTANT NOTE - Additional fees may apply.
Your country's customs office may require you to pay a VAT/import fee before they deliver your package. We are not aware of the laws from one country to the next, and we will not be responsible for those fees. Contact your customs office directly if you have specific questions about these fees.
If you refuse to pay the required import fees and the package is returned to us, we will refund your order less the restocking fee, shipping charges both ways, and the import fees (our account will be charged automatically of all of this!).
Please don't let this happen! It's heartbreaking and costly!
♦ Some countries/regions that our clients have reported to require VAT fees:
UK, Greece, Israel, Canada, Spain, Chile, France, United Arab Emirates, Australia (this is a growing list, so please contact your country's customs office directly if you are concerned about facing import fees)
Always contact us immediately in the event that your package is lost in transit. Insurance coverage is time-sensitive, so no time should be wasted if you have not received your package within the predicted window of time.
♦ Domestic lost packages (within the U.S.):
Any orders that USPS/UPS/FedEx marked as "delivered" and are subsequently lost or stolen before reaching the customer will require a *replacement fee* to remake the order. Please first contact your local postal carrier in the event that your package is marked as "delivered" through USPS/UPS/FedEx but is not in your possession, as packages will require *signature confirmation*. Contact us if you are still not able to locate your package.
♦ International lost packages (outside the U.S.):
For lost parcels, we must wait 45 days (from the date the package was shipped) to file an insurance claim for international locations, as the package may still be processing through international customs. Please attempt to contact your customs office to check on the status of your package - it may be there awaiting your payment of VAT/import fees. Claims must be filed no later than 90 days from the shipment date. If the package is in fact lost or stolen and the client did not declare the package missing within 90 days, a refund *cannot* be issued to the customer. If the customer wishes to replace the missing order, a *replacement fee* will be charged to the customer.
Refunds and Exchanges
Please contact us with any questions prior to purchasing to avoid returns.
♦ For eligible items, returns must be made within 30 days of the date that the buyer receives the item in the mail. A restocking fee will apply. A restocking fee of 15% will apply to items from our collection. If the item was special order, upgraded, altered, or has a value over 1,500usd, there will be a 30% restocking fee.
♦ All returns must be in new, unworn condition. Jewelry sent back to us for a return must come with its original packaging and paperwork. Otherwise, a 30% restocking fee will apply.
♦ Shipping fees cannot be refunded for returns. The buyer is responsible for return shipping to our studio.
♦ Final Sale items cannot be returned nor exchanged.
♦ Engraved and sale items are Final Sale.
Resizing / Refinishing / Repair
We will always resize, refinish, and repair your Melanie Casey jewelry.
♦ We strongly advise that you accurately determine your ring size with our tools prior to ordering. Not all jewelers use the same sizing scale, so please contact us to request a complimentary plastic ring sizer to find your general measurement.
♦ We most highly recommend using our sterling silver Perfect Fit Ring Sizer to avoid unnecessary resizing costs!
Order yours here:
♦ We offer one free resize per order. Additional resizing services will incur service fees.
♦ We require a 30% resizing fee for all eternity band resize requests, as this requires us to remake the ring entirely. To best avoid this, please use our Perfect Fit Sizing System, as recommended above.
♦ We offer a 3-year warranty for your Melanie Casey jewelry. We will service your jewelry for free for up to 3 years of your purchase date. Some exclusions apply.
♦ If you have taken your Melanie Casey jewelry to another jeweler for service of any kind, this voids our normal warranty.
♦ No warranty is available on center stones valued over 500usd.
♦ Always contact us right away if your Melanie Casey jewelry becomes damaged.
♦ The buyer is responsible for shipping to and from our studio.
Frequently asked questions
What's the difference between Bright vs. Matte?
Our bright polish is a shiny finish seen most traditionally on gold jewelry. Our brushed matte finish is more rustic and velvet-like, with a less reflective shine than our bright polish.
Refer to this helpful link to see some photo examples of the differences of our finishes on each metal color:
How do I find my size?
We measure in US ring sizes. We offer whole, half, and quarter sizes. Some sizes are not available.
Even if you have been sized somewhere else before, we highly recommend using our sizing tools for proper measurement for our jewelry. Sizing can vary a bit from one jeweler to the next, so using our tools will best ensure a proper fit on the first try.
We'll be happy to send you a complimentary plastic sizer! Select the "US Ring Sizer" option from the drop-down menu at check-out.
For the most accurate sizing, we highly recommend our Perfect Fit sizer. This is especially recommended for anyone ordering an eternity band, a wide band or large set of stacking rings, or for anyone whose fingers may be tricky to size: http://etsy.me/2c
Can I customize this design?
We put a great amount of time, thought, energy and care into each design in our collection. It is quite costly to customize a design, because it requires hours of additional labor and often requires us to order new materials for the customization. We're sorry, but we are not accepting custom requests at this time.
What is the current production time?
Most of our pieces, unless explicitly marked as "Ready to Ship" within the listing description, are made-to-order. Due to our high order volume, current production time is about 4-6 weeks (+shipping), but we do our best to get orders in the mail as quickly as possible.
Can you RUSH my order?
If you are in a RUSH, please contact us directly with your exact deadline and we'll do our best to accommodate! Rush fees will apply to prioritize your order, and express shipping is required. Refer to our full shop policies for more details.
Can I return or exchange this?
We accept exchanges and returns, except for Final Sale items. Please refer to our full shop policies for details:
Returns and exchanges are accepted up to 30 days after you've received your jewelry.
You are responsible for shipping costs to and from our studio for returns and exchanges, and prior shipping costs cannot be refunded.
All returns incur restocking fees. Refer to our shop policies for more information about additional fees for returns and exchanges.
What should I know about shipping?
International buyers (outside the US): Please note that your country may charge import/VAT fees upon delivery, for which you are responsible. Refer to our shop policies for more information.
Please refer to our full shop policies regarding shipping and the methods that we use for both domestic and international orders:
All of our jewelry ships from Massachusetts.
Can this be gift wrapped?
Your jewelry will come in our custom Melanie Casey gift packaging, ready for gift-giving!
And not to worry, the paperwork included in your shipping box will not include any pricing information, so we can ship directly to your recipient!
If you would like a gift note to be included, please write your preferred gift message in "quotes" in the Notes section at check out.
How should I take care of my jewelry?
We offer cleaning, resizing, repair and refinishing services for the lifetime of your jewelry - just reach out to us!
Here are some helpful tips to keep your jewelry in top shape:
♦ To best combat the residue buildup that comes with regular wear, you can clean your jewelry regularly at home with warm water, gentle soap, and a soft toothbrush.
♦ To maintain the integrity of your jewelry, remove your jewelry before showering, gardening or doing outside work, using cleaning chemicals, applying makeup and lotions, swimming, and exercising. Exposure to any harsh chemicals or heavy pressure will put your jewelry at risk.
♦ Store your jewelry in a soft pouch or lined jewelry box.
Can I pay for this in installments?
Unfortunately, no. We no longer offer payments through layaway, as this has become very difficult for us to manage over time. We're sorry!