MelanieCaseyJewelry's Shop Policies
Designer Melanie Casey hand crafts 14k Gold jewelry with the finest precious and semi precious gemstones and Gold. Stacking Rings, Wedding Bands, and ornate alternative Engagement Ring.
Payment is required in full, up front. Jewelry will not be made or shipped until payment is completed. We accept all major credits cards, as accepted by Etsy and Paypal. Money orders and checks are not accepted for orders placed through Etsy at this time.
If your working with me on a custom design, typically it is paid for in full once the custom design process is finished. If you are not planning to place your order right away, but would like to reserve a one of a kind stone or Diamond, a 20% deposit is required to hold that stone for you. This deposit is non-refundable.
If you would like to pay for your jewelry in installments instead of all at once, I can set up a layaway plan for you. You can determine the payment amount, and I will set up listing for you.
With layaway, I will not ship anything until the work is paid in full. All payments are non-refundable. I will order your stones and metal before the order is paid off to make things faster, so this is why the payments are not refundable if you change your mind or stop paying. You will be solely responsible for finishing payments. Because of the number of orders and inquiries I manage, I'm not able to remind clients when a payment is due or if you've lost track of making your payments. Since I don't manage your payments, you are welcome to take as long as you need to finish payment. After three months of no activity, your payment listing may expire. Please contact me to renew it if it isn't showing up in my shop.
Clients hold on a product will be revoked within one calendar year of payment start date if payment is not complete. If payment is not completed within one year, the product will be relisted for sale to the general public again.
All reserved, layaway, and custom work is shipped after final payment is made. Layaway payments are non-refundable, and the jewelry purchased through this program is final sale and cannot be returned (exchanges and ring resizing will still be allowed though).
Please send me a note if you would like to set up a layaway plan!
Shipping is a flat rate charge. You can purchase as many pieces as you would like per order and you will only be charged one shipping charge. Please contact me to upgrade to a faster shipping option for an additional fee.
Domestic Shipping within the US:
I ship using the US Postal Service with a tracking number. Track your package through the number posted to your order in Etsy.
Purchases during November and December will take longer than the rest of the year, so please allow plenty of time for your package to arrive
Orders valued over $900 will require a signature for delivery.
International orders with a value below $450 will ship with USPS First Class Mail, and insurance. These packages can take up to fives weeks for delivery if they get stuck in customs.
International orders with a value over $450 will be sent with USPS Priority Mail with insurance. These shipments typically take between 2 to 3 weeks for delivery, unless customs holds the package for longer.
**International Buyers Outside the US Please Read**
For international shipments, the tracking number that will be provided will only show your package as it moves through the US postal system. Once it leaves the country (usually shown on the tracking number at a vague NY address), the tracking number will stop updating.
UK VAT CHARGE:
Buyers from the UK and Greece will likely be required to pay a VAT charge to take delivery of your package. Please plan for this payment if you live in the UK or a country with similar rules. I do not cover these fee's.
***To all international buyers: Customs in your country could require you to pay a fee before they deliver your package. I am not aware of the laws from one country to the next, and I will not be responsible for those charges. I will not pay for VAT charges, and if you refuse to pay for the fees associated with your shipment and it is returned to me, I will refund your order MINUS the 15% restocking fee and shipping charge.
**PLEASE ALLOW 3 - 5 WEEKS FOR INTERNATIONAL DELIVERY** This shipping estimate is in addition to the time it takes me to make your jewelry, please look closely at the expected ship dates and add 3 - 5 weeks to that.
LOST PACKAGES: Always contact us in the event that your package is lost.
Lost Packages - Domestic:
Any orders that USPS marked as "delivered" and are subsequently lost or stolen before reaching the customer will require a *replacement fee* to remake the order. Please first contact your local postal carrier in the event that your package is marked as "delivered" through USPS but is not in your possession, as packages may require *signature confirmation*. Contact us if you are still not able to locate your package.
Lost Packages - International:
For lost parcels, we must wait 45 days (from the date the package was shipped) to file an insurance claim for international locations, as the package may still be processing through international customs. Claims must be filed no later than 90 days from the shipment date. If the package is in fact lost or stolen and the client did not declare the package missing within 90 days, a refund cannot be issued to the customer. If the customer wishes to replace the missing order, a *replacement fee* will be charged to the customer.
Refunds and Exchanges
Please contact Melanie with any questions prior to purchasing to avoid returns. Shipping will not be refunded for returns.
**A restocking fee of 15% will be applied on all returns (excluding sale and custom which are final sale). I will absolutely not accept returns on pieces that have been worn. They must be in new unworn condition.
If you would prefer to exchange your piece (i.e. thicker ring band, or switch to a different piece of jewelry entirely), you will be able to apply the full value of your purchase to the new piece. Shipping fees are not applicable.
All sale items and custom orders are final sale and refunds will not be accommodated.
Deposits paid to hold an order on layaway will not be refunded if an order is canceled.
We offer one free ring resizing, but you do have to pay for shipping a second time. Please contact Melanie to set this up before sending your ring back for resizing.
Please contact Melanie directly for the shipping address for returns, exchanges, or resizing.
Additional Policies and FAQs
Wholesale, and custom orders are welcome!
215 South Broadway
Salem, NH 03079
Last Updated January 11, 2015