Handmade Gemstone Jewelry by Melissa Abram
MelissaAbram's Shop Policies
Thank you for visiting my shop! My goal is to provide beautiful, high quality items at accessible prices. I hope you will enjoy wearing my work as much as I enjoyed making it.
Paypal is my preferred method of payment, but I also accept postal money orders (please ensure, if you're sending a money order from outside of Canada, that it is the "international" version) or cashier's cheques.
Your purchase will generally be shipped within three business days from the time your payment clears.
I ship to your registered Etsy address - if you need your item sent to a different address, please include a note at the time of purchase.
All orders are sent via Canada Post. I will always contact you to confirm when your item was sent, and can provide Canada Post's delivery time estimates to your destination- please remember that these are estimates, and postal system delays that are beyond my control, while rare, can happen. Therefore, if you must have something by a certain date, I recommend contacting me before placing your order so we can determine the best shipping method for your needs.
If you would like to upgrade to a different shipping method, I can obtain a price quote for you from the post office. Please be aware that this may increase your shipping cost.
Canada Post does not provide tracking numbers for small parcels.
You are responsible for any additional international customs charges.
Refunds and Exchanges
I accept returns of items in their original condition up to 14 days from the time of purchase. A full refund of the item cost, minus shipping, will be given. Please contact me first if you need to do this, however!
Additional Policies and FAQs
I guarantee all my work- any defects in workmanship (not including beads or general wear and tear) will be repaired by me, for free, up to three months from the time of purchase, pending my assessment of the damages.
I am happy to do custom, wholesale and/or consignment orders- please contact me to discuss.
Thank you again for your business!
Last Updated October 9, 2013