MelissaCaronJeweller's Shop Announcement

▶ LEAD TIME: Made-to-order items take 6-7 weeks, plus shipping. Items in "In Stock" sections are ready for shipping or resizing (processing time is indicated in each item's description). If you have a rush inquiry, please contact me with your specific request prior to ordering. A rush may be possible, but not with all items. (Rush fees may apply.)

▶ RUSH ORDERS: Thanks for your patience; handcrafted jewelry takes time to fabricate but is well-worth the wait! If you need a piece rush-ordered, please contact me with your specific request BEFORE placing your order. I can sometimes accommodate a rush request but not always, and not with all pieces. If it is possible to accommodate, rush fees may be applied to cover shipping fees from vendors, overtime labor, etc. Fees depend on the piece and turnaround time requested, so please be specific with your item request and exact deadline when inquiring. (Link to the item, and also provide the finger size, metal color, and date needed.)

▶ Please take a moment to read through my Policies and FAQ's before ordering:

http://www.etsy.com/shop/melissacaronjeweller/policy

If you don't see an answer to your question, please contact me directly and I'll respond to your message as soon as possible. Because I receive so many messages daily, inquiries may take a few business days to respond to. I'm out of the studio on Sunday/Monday and holidays. Thanks for your patience, since I like giving each and every message the attention it deserves!

All of my original designs are crafted in my sweet little boutique at 608 Coutrney St, Victoria, BC. I design wearable art for body adornment! Creating timeless designs, with ethically sourced materials!

Follow me on social media! This is where I post all those fabulous one of a kind custom pieces, work in progress, as well as designs from the past.
https://www.facebook.com/melissacaronjewellery/
https://pinterest.com/mcjeweller/
https://www.instagram.com/melissacaronjeweller/
Sign up for my newsletter to learn of new designs, and flash sales of discontinued designs! https://melissacaron.com/newsletter/


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All my pieces contain a little piece of my heart and soul. Creating art is the journey I am on in this lifetime, I surrender to my passion!
I hope you enjoy what you see!
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MelissaCaronJeweller's Shop Policies

Welcome

Handmade jewelry with heart and soul, made with love for you!

I specialize in genuine gemstone wedding and engagement rings, and other fine gemstone jewelry.

My in house jewelry is all hand carved and hand fabricated by myself. I also work closely with my casting technician, CAD technician, and stone setter. The pieces I design are beautiful, timeless and lasting.

Please note that in order to maintain a high level of customer service, my capacity for managing custom orders is limited, therefore from time to time I will be unable to accept such orders.

I will also use select mounts from a US manufacturer of quality jewelry components, Stuller.

The accent diamonds in my mounts are purchased in the US and are conflict free determined by the Kimberly Process. Most of the gold in my settings comes from recycled and refined material.

Please read my shop policies regarding refunds, warranties, and custom items.

If you are looking for me in other online sources, you will likely find me by Googling "Melissa Caron Jewellers"

I also have a facebook page that you can visit and "like" so that you can stay connected: http://www.facebook.com/MelissaCaronJewellery"


I hope you enjoy your online shopping experience and look forward to helping you find the perfect piece for you!

~Melissa

Payment

I accept payments via money order, by PayPal account, and Etsy accepts credit cards on our behalf via Etsy direct checkout.

Payment plans:

My payment plan is basically a layaway plans. Please contact me about the item in which you are interested for eligibility.

For items that are eligible under my payment plan, they can be purchased in three or fewer equal installments, all made within one three month period.

If payment is not complete within 3 months, if an order is cancelled during the plan, or if the item is returned, all payments will be refunded less a $75 non-refundable amount.

For custom orders of finished jewelry, I require 80% to begin, and the remainder 20% to mail out your order. Custom orders are non-refundable as long as I complete the order to the agreed upon specifications. Custom orders generally take 3 - 6 weeks for completion; however, due to the nature of custom work I cannot guarantee a completion date, nor can I rush orders, although I will do my best for you.

Shipping

All orders are shipped with Fed Ex with a tracking number and are insured until they arrive at their destination.

Shipping takes approximately 3-5 business days to the US (duties and taxes may apply), 2 business days in Canada (taxes apply), and shipping standards will vary for countries abroad.

NOTE: For all orders shipping outside Canada, all shipping providers have a disclaimer saying they are not responsible for delays at customs. Please keep in mind we can never guarantee a shipping time 100% when crossing international borders.

Refunds and Exchanges

Non-Custom Jewelry

Any non custom item (including listed items not ready to ship) may be returned in its original condition, as long as it is posted back to me within 7 days of receipt for a full refund (less the shipping fee, and resizing fee if applicable). Buyers are responsible for return shipping with tracking. After 7 days of receiving your order, all sales are final.

Customers outside of Canada must use their federally run postal service (with tracking) for return shipping and clearly indicate that the package is a return. Private couriers charge brokerage fees and we will not be able to accept the package.* Please contact me prior to returning an item for detailed instructions.

Custom Jewelry

For custom orders all sales are final unless in the unlikely occurrence that I do not deliver what we had agreed upon. In such a case I would provide a full refund. Items being refunded will need to be returned in their original condition with all original documentation. Customers will be responsible for the costs of return shipping with a tracking number and signature upon delivery. Again, US customers must use USPS and a tracking number clearly indicating that the item is being returned. Private couriers charge brokerage fees, so I can only accept returns via USPS.

Warranty

All of my pieces, with the exception of necklace chains, are warranted for 1 year from date of purchase for any defects in materials or workmanship. The item may be returned for repair or replacement. Any modification or alteration by another jeweler will void the warranty.

My priority is your satisfaction, so I stand behind my gemstones and my work.
Additional Policies and FAQs Taxes: For all orders delivered within Canada, applicable taxes for the province.

Additional Policies and FAQs

Taxes: For all orders delivered within Canada, applicable taxes for the shipping address will apply.

Please note that all of my communications regarding purchases are done via email for organizational reasons. However I do understand concerns about shopping online; therefore, I offer a courtesy call to every new customer so that my customers can hear the voice behind my online shop. If you would like such a call, please email me or leave a message at 250-388-0790, and please leave the best time to return your call along with the time zone from which you are calling. I am operating on Pacific Standard time.

Seller Information

Melissa Caron Shore
(Melissa Caron Jewellers)
608 Courtney St
Victoria, B.C.
V8W 1B6
11am-5pm Pacific Standard Time
Phone: 1-250-388-0790

melissa(!@)melissacaron.com

Last Updated January 13, 2016