Melissa Caron Jeweller
MelissaCaronJeweller's Shop Policies
Handmade jewelry with heart and soul, made with love for you!
I specialize in genuine gemstone wedding and engagement rings, and other fine gemstone jewelry.
My in house jewelry is all hand carved and hand fabricated by myself. I also work closely with my casting technician, CAD technician, and stone setter. The pieces I design are beautiful, timeless and lasting.
Please note that in order to maintain a high level of customer service, my capacity for managing custom orders is limited, therefore from time to time I will be unable to accept such orders.
I will also use select mounts from a US manufacturer of quality jewelry components, Stuller.
The accent diamonds in my mounts are purchased in the US and are conflict free determined by the Kimberly Process. Most of the gold in my settings comes from recycled and refined material.
Please read my shop policies regarding refunds, warranties, and custom items.
If you are looking for me in other online sources, you will likely find me by Googling "Melissa Caron Jewellers"
I also have a facebook page that you can visit and "like" so that you can stay connected: http://www.facebook.com/MelissaCaronJewellery"
I hope you enjoy your online shopping experience and look forward to helping you find the perfect piece for you!
I accept payments via money order, by PayPal account, and Etsy accepts credit cards on our behalf via Etsy direct checkout.
My payment plan is basically a layaway plans. Please contact me about the item in which you are interested for eligibility.
For items that are eligible under my payment plan, they can be purchased in three or fewer equal installments, all made within one three month period.
If payment is not complete within 3 months, if an order is cancelled during the plan, or if the item is returned, all payments will be refunded less a $75 non-refundable amount.
For custom orders of finished jewelry, I require 80% to begin, and the remainder 20% to mail out your order. Custom orders are non-refundable as long as I complete the order to the agreed upon specifications. Custom orders generally take 3 - 6 weeks for completion; however, due to the nature of custom work I cannot guarantee a completion date, nor can I rush orders, although I will do my best for you.
All orders are shipped with Fed Ex with a tracking number and are insured until they arrive at their destination.
Shipping takes approximately 3-5 business days to the US (duties and taxes may apply), 2 business days in Canada (taxes apply), and shipping standards will vary for countries abroad.
NOTE: For all orders shipping outside Canada, all shipping providers have a disclaimer saying they are not responsible for delays at customs. Please keep in mind we can never guarantee a shipping time 100% when crossing international borders.
Refunds and Exchanges
Any non custom item (including listed items not ready to ship) may be returned in its original condition, as long as it is posted back to me within 7 days of receipt for a full refund (less the shipping fee, and resizing fee if applicable). Buyers are responsible for return shipping with tracking. After 7 days of receiving your order, all sales are final.
Customers outside of Canada must use their federally run postal service (with tracking) for return shipping and clearly indicate that the package is a return. Private couriers charge brokerage fees and we will not be able to accept the package.* Please contact me prior to returning an item for detailed instructions.
For custom orders all sales are final unless in the unlikely occurrence that I do not deliver what we had agreed upon. In such a case I would provide a full refund. Items being refunded will need to be returned in their original condition with all original documentation. Customers will be responsible for the costs of return shipping with a tracking number and signature upon delivery. Again, US customers must use USPS and a tracking number clearly indicating that the item is being returned. Private couriers charge brokerage fees, so I can only accept returns via USPS.
All of my pieces, with the exception of necklace chains, are warranted for 1 year from date of purchase for any defects in materials or workmanship. The item may be returned for repair or replacement. Any modification or alteration by another jeweler will void the warranty.
My priority is your satisfaction, so I stand behind my gemstones and my work.
Additional Policies and FAQs Taxes: For all orders delivered within Canada, applicable taxes for the province.
Additional Policies and FAQs
Taxes: For all orders delivered within Canada, applicable taxes for the shipping address will apply.
Please note that all of my communications regarding purchases are done via email for organizational reasons. However I do understand concerns about shopping online; therefore, I offer a courtesy call to every new customer so that my customers can hear the voice behind my online shop. If you would like such a call, please email me or leave a message at 250-388-0790, and please leave the best time to return your call along with the time zone from which you are calling. I am operating on Pacific Standard time.
Melissa Caron Shore
(Melissa Caron Jewellers)
608 Courtney St
11am-5pm Pacific Standard Time
Last Updated January 13, 2016