We are not responsible for the package once it leaves our hands. Meaning....if UPS is running late or there are weather delays and your order does not arrive in time for your event, we are not responsible. We will always ship on time but we cannot control the package once it leaves our shop. It is always best to NEVER order at the last minute so that you have a little "cushion" in case of delays with the USPS or UPS. Also, once a package is confirmed as "delivered" we are not responsible if the package is stolen/missing from your front door, etc. It is your responsibility to make sure you provide a secure address for delivery.

We are not responsible for your typographic errors. We will print exactly as you tell us to print. We do our best to catch errors prior to production but we are not liable if it is not caught. PLEASE, PLEASE, PLEASE proof your text prior to submitting your order.

Personalized gifts may not be returned for buyers remorse or any reason for that matter. Our personalization techniques are permanent and returned merchandise cannot be resold. If we make a mistake on any item we will gladly replace it.

Please note, once submitted, orders cannot be cancelled. This is due to the fast nature of our business, everything we do is time sensitive and most orders are worked on almost immediately after the purchase. We are open 7 days per week, 18 hours per day. Our clients appreciate our fast service but this also means that we process fast! Our personalization techniques are permanent and therefore orders cannot be returned to inventory. No exceptions.

We purchase napkins from 3 different paper mills in the USA. Exact size of cocktail napkins is as follows:

Beverage napkins that measure 4.75 x 4.75”:
White, Black, Ivory, Pewter, Classic Pink, Oyster Grey, Navy, Red and Sand

Beverage napkins that measure 5 x 5”:
Lavender, Purple, Amethyst, Mimosa, School Bus Yellow, Emerald Green, Hunter Green, Lime Green, Teal, Bermuda Blue, Pastel Blue, Cobalt Blue, Turquoise, Gold, Silver, Pumpkin Spice, Fresh Mint, Coral, Orange, Burgundy, Candy Pink, Magenta