Merry & Heartmade

Nicosia, Cyprus

MerryAndHeartmade is taking a short break


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Shop policies

Last updated on December 7, 2018
Thank you for taking a look at my shop.
All my items are handmade by me with great care for detail, passion for design and above all love.
I’d be excited if you found something for yourself or someone you care about and would be super thrilled to see a photo of the items worn or at their forever home!

Accepted payment methods

Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
In the improbable event you are unhappy with your item, don't hesitate to contact me within 7 days from receiving the item. I will do my best to resolve the issue with you and if a refund or replacement is required, you will need to send it back in its original condition within 7 days of our correspondence. Refunds and exchanges are considered on a case-by-case basis.

Custom orders are final sales and returns will not be possible.
Shipping costs are non-refundable. Buyer pays return shipping.

Do contact me first if you are not satisfied with your item/s before leaving negative or neutral feedback. Everything can and will be done to turn you into a happy statistic :).
You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

Payment must be made in full and have cleared before the item is shipped. If you are having any issues with Payment please do not hesitate to contact me and I will assist you in anyway that I can.

Please note that any taxes or customs charges that might be charged at your local post office are the buyer's responsibility.
All items are shipped from Cyprus via registered airmail delivery.

If you’d like a different shipping method please contact me before placing your order so that I can offer you a custom listing with the appropriate shipping cost.

Within Cyprus I can use a courier service (AKIS or ACS) for immediate delivery - you must provide a phone number and your choice of courier in a Note to Seller upon purchase.

All orders will be shipped to the address provided by Etsy, unless you notify me otherwise.
Make sure that your shipping address is correct. I am not responsible for items not delivered due to an incorrect shipping address.
Additional policies and FAQs
I am happy to accept custom orders as long as they are relevant to existing styles or items (e.g. add/remove/change color of elements from existing item). Please feel free to contact me with your needs and I look forward to working with you on your one-of-a-kind design.