MetalheartDesign's Shop Policies
Thank you for reading my shop policies! If you have any questions you don't see answered here, please don't hesitate to contact me--I will get back to you as quickly as possible.
I accept only Paypal at this time. You do not need a Paypal account to pay with Paypal, you can use it to pay by credit or debit card. If you need assistance with processing your payment, I am happy to help--just shoot me a message!
If I do not receive payment or hear from you within 2 days, I will cancel the order. I hate to leave negative feedback, but will do so in this circumstance. Negative feedback may be avoidable if you contact me within that time-frame.
For Washington residents, Paypal automatically adds state tax to your purchase, so the final amount will be slightly higher than what Etsy shows.
I ship to the address listed in Paypal unless you send me a message indicating I should use a different one. Please make sure your Paypal address is up-to-date to avoid unnecessary delays!
Orders will be shipped within one week of my receiving payment, as most items are made to order. However, if you have particular concerns about timing, please contact me to make expediting arrangements.
All packages are shipped First Class mail, unless specifically stated otherwise in the listing. I am happy to add Insurance or upgrade shipping to Priority or Express mail for extra cost—please contact me if you would like to use any of these services. Insured packages guarantee a refund if your order is not received.
I use Delivery Confirmation on all domestic orders, so I can track whether the package was delivered to you. I will replace or refund purchases not received due to seller error, but the buyer is responsible for providing a correct and PAYPAL-confirmed address. If delivery confirmation states that a package was delivered, the buyer assumes responsibility for the package. If your package has not arrived within 2+ weeks of your order, please let me know.
International orders are not shipped with tracking, due to the high cost. Thus, international customers assume the risk of delivery.
I ship to any country. However, if you are in a country that prohibits shipping of precious metals or jewelry, you assume the risk that the item might be confiscated by customs (though I have never had this happen, phew!)
Customs forms are sent with all international items, please do not request that I fill them out untruthfully.
Regular orders come with a metalheart design card, and are nestled inside a little box or cute, hand-folded envelope. The contents are wrapped in bubble wrap and shipped inside a padded envelope. I am happy to include a personalized note if you are sending the item as a gift to someone else.
Refunds and Exchanges
Please contact me if there is a problem with your order! I want to ensure you are happy with your metalheart items!
If your item arrives damaged, you can send it back to me within 2 weeks of receiving it, and I will replace it free of charge. I will also do free minor repairs from damage due to normal wear & tear if you provide pre-paid postage to send it back to you.
If you are unhappy with your item for another reason, you may send it back to me within 2 weeks of receipt--in its original unworn condition--in exchange for another item from my shop of equal value.
PLEASE read item descriptions carefully! I take pictures close up to show as much detail as possible, but because of this items can appear larger than they actually are. Also keep in mind that monitors will vary in the color they show.
Because most of my items are made to order, each item will be somewhat unique. The wonderful thing about natural stone, patinas, and handmade items is that each piece will have its own special character! Otherwise, however, you can expect that the overall elements will conform to what you see in the picture.
Additional Policies and FAQs
♥ Please feel free to contact me with any questions or comments or just to say hi!
♥ I take custom orders if it is something I can do; I won't take it on if feel I could not provide you with an excellent product.
♥ Contact me if you are interested in purchasing wholesale, and I will send you my terms and pricing. I am open to some negotiation depending on what you are interested in.
Last Updated February 7, 2011