Please contact me if you believe that your item has gotten lost in the mail. You are important to me, I'm sure we can work out a good solution.

I accept Paypal and credit card payments through Paypal.

If payment is not received within 3 days of purchase, I reserve the right to cancel the order.

Unless specified in the listing, all orders ship within 3 business days of order confirmation.

~~~ If items are made to order, they will be shipped out within 2 weeks of your order ~~~

I'll do my best to send you your item next business day after your order.
Custom orders take a few days to be made.

I ship from Peru and use Registered Mail with trackable information. Keep in mind that it can take between 2 - 5 weeks for an item to be delivered if you are in the US and Europe.

~ Upgrade to EMS ~ 
You could choose to upgrade your shipping to EMS in which shipping time would be shorten (5 - 10 business days)

** Information I Collect **
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.

** Why I Need Your Information and How I Use It **
I need yor information to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;

** Information Sharing and Disclosure **
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

** Data Retention **
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 3 years.

** Transfers of Personal Information Outside the EU **
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

** Your Rights **
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

** How to Contact Me **
For purposes of EU data protection law, I, Carla Valdizan, am the data controller of your personal information. If you have any questions or concerns, you may contact me at mibauldeamis [!at] gmail.com. Alternately, you may mail me at:

Carla Valdizan
Calle Los Sauces 230
Lima 27
PERU