MiaBellaPillowCo's Shop Policies
Welcome to my Shop
My goal is to provide you with beautiful, functional, stylish items for your nursery and your home decor
***I try to respond to messages within 24 hours. I am usually able to respond much sooner, but I do spend a lot of time at my sewing machine. Thank you for your patience
I accept debit and credit cards thru Etsy Direct Checkout
We ship priority or first class, whichever one is the best for your purchase. I ship international, if you do not see shipping for your county, please convo and I will give you the shipping charge.
We will not mark any international packages as "gift" as it is illegal to do so.
International orders cannot be tracked once they leave the US
Refunds and Exchanges
You may return for an exchange if the color is not what you need but you will be responsible for postage to return and postage to return to you. I try very hard to help you know what the color is. If there is a mistake on my part I will also be happy to remedy the situation you just have to let me know and I will be responsible for the postage to return and return to you.
Must be returned within 7 days of receipt for an exchange or in some circumstances a refund. NO refunds on custom requested items
We accept UNUSED returns or exchanges in BRAND NEW CONDITION minus original shipping cost within 7 days upon receipt your order. Refunds or exchanges will only be issued if the item returned is in ORIGINAL UNUSED, UNWASHED, RESELLABLE CONDITION.
****Used, stained, washed, or any item returned to me that are not in brand new condition will not be eligible for a refund or exchange. This policy will be strictly enforced.****
Buyer is responsible for shipping charges on returns and exchanges.
Returns or exchanges sent to us that are damaged or lost in the mail are not the responsibility of the seller. Please consider purchasing delivery confirmation for tracking and insurance if sending covers back for return or exchange.
If there is a problem with your order, please do not hesitate to contact us! We will do everything we can to rectify the issue. Your satisfaction is our primary concern!
**Note: We cannot accept returns/exchanges on custom requested items. NO Refunds I want you to be very happy with your purchasse from me.
Additional Policies and FAQs
Always happy to accept custom orders.
Last Updated December 31, 2014