Dear Customer,

For me, it's very important that you are pleased with your purchase.
If, for any reason, you are not are happy with your purchase after receiving it, please contact me and I will make sure we will resolve this inconvenience as soon as possible!

Please note, in case of a delay or problem with the delivery or a lost package because of a malfunction of the postal service, I'm asking you to be patient... thankfully, these things happen not very often but it's still possible. Please, allow to wait 2 months from the shipping date. If your package still didn't arrive by then, I will make you a full refund.
In the unlikely case that you, as a customer, provided me the wrong shipping address, I'll refund you the original purchase price MINUS the shipping fee as soon as the package arrived back to me.

I accept returns if you contact me within 14 days after having received your package. The order has to be shipped back within 21 days after you have received it. Please contact me before sending the item back, I would like to know the reason for your return. Refund will only take place after I've received your returned item(s). Please note, that you as a customer, are responsible for the return shipping fees.

Friendly greetings,
Michael Vermeij

Is this the first time you purchase on Etsy? The following link will help you through the checkout process. Link; http://www.etsy.com/help/article/339
I accept credit and debit cards, Etsy gift cards, other international payment methods where available & PayPal

Congratulations! Today, you've bought a truly unique and handmade little slice of happiness. You can be very positive about the fact that I've spend a lot of time, pleasure and dedication on this product. Therefore, it deserves a correct & reliable sending.
Below you can read how the item will find its way to your homestead;

Step 1
After I received your payment, the item will be made ready for sending within 1-2 days. I will ship your order to the address provided by the Etsy checkout unless specified otherwise. For your own good, please double check if you did provide the right & full address unless you wish your purchase to have a long round-the-world-trip.

Step2
When the item is ready to leave my workshop after kissing goodbye, I will send you through email the track & trace number in order to follow your priority package. All items shipped are of course packed with care and protected by the therefore suitable materials and products.

Step3
As soon as the mailman arrives with your long-expected item, please, show kind politeness by not literally throw yourself across his delivery truck, snatching your package out of his trunk and run off with it. She or he needs your signature to confirm me that you received your package in good order.

Step4
Please check the approximate delivery times
2-5 Days within France
6-10 Days within the European Union
10-21 Days To Australia/New-Zealand & Asia, Canada/USA & South-Africa.

It’s good to bear in mind that exceptions do occur due to strikes, flat tires, roadblocks, fallen trees, doing private shoppings during work shift, lost keys, cancelled weddings and overzealous custom officials. As you will understand, therefore I cannot be held responsible.

CUSTOMS DUTY, TAXES, AND BROKERAGE FEES: Please note that customers are responsible for any import, customs, or duty charges, as well as any brokerage or handling fees that may be applied to purchases as they enter international countries. Please familiarize yourself with your country's import laws and regulations, including any restrictions your country may place on the importation of certain goods or materials.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

INFORMATION I COLLECT

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you're ordering. You may also choose to provide me with additional personal information, if you contact me directly.

WHY I NEED YOUR INFORMATION AND HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:

*as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
*when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
*if necessary to comply with legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
*as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services your requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business Transfers. If I sell or merge my business, I may disclose your information as part of that transaction, but only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

DATA RETENTION

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following period of time: 2 years.

TRANSFER OF PERSONAL INFORMATION OUTSIDE THE EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with a different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on my email provider as the legal basis for the transfer.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons), I will generally delete your personal information upon request.

Object. You can object to (1) my processing of some of your information based on my legitimate interests and (2) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of our information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME

For purposes of EU data protection law, I, Michael Vermeij, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info [!at] michaelvermeij.com, or here via Etsy.

Michael Vermeij
Lieu-dit La Bordeneuve
32810 Preignan, France