MichelleDujardin

I want you to be happy with your purchase. If you would like to return a purchase, please contact me immediately by email for a return authorization. Be aware that I don't accept returns from custom orders. Posters larger than A2 and canvasses in all sizes are also considered to be custom orders. If you have any questions about this refund policy do not hesitate to contact me.

I accept returns within the first 14 days of receiving the product. To approve the return it is important that this is in perfect condition and with original packaging.
If you would like to receive another item instead of getting your money back, you will have to pay for the new shipping costs.

If the item has been damaged in transit I will resend your order if possible or refund the cost of the item (not the shipping cost). In case of damage during transit, please contact me immediately and send me photographs of the damage so I can make a complaint with the postal service.

All prices are listed in Euro's.

Payment should be made at the time the order is placed. Upon notification of a sale from Etsy, I will contact the buyer acknowledging the sale and shipment plan. If the buyer does not respond within 72 hours, the sale will be cancelled and all items will be reposted.

I accept Paypal, creditcard and bank transfers.
Once I've confirmed that your payment has cleared, your item(s) will be created and shipped.

Please make sure your shipping address is up to date and correct.

Your order will be send asap after the payment has been received.
I use registered mail via Deutsche Post.
Under normal (non COVID) circumstances, shipping takes about 10-14 working days worldwide and 5-7 working days within Europe. Due to COVID19 delivery times can vary from week to week. Speed delivery is possible. Please contact me for options.


If you buy more than one item, Etsy checkout will combine shipping automatically.
Please make sure your etsy and paypal address are the same. All orders will ship to your paypal address unless stated otherwise. If you prefer another address you only have to tell me.

If your purchase is intended as a gift, please note that and change the address in the “Message to Seller”. A personal note with your message can be included.

notes:
If you live outside of the European Union you may be liable for Customs Duty on receiving your purchase. It is the buyer's responsibility to pay any extra amount.

I do custom orders. I case of a custom project I ask for payment in advance. You always have to give your approval before I ship the order.
Custom orders cannot be refunded.

ENGLISH

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information if you contact me directly for example by sending me photo's to create a custom painting for you.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information. I need this information to provide my services, such as fulfilling your order, settle disputes or providing customer support.
In case you would like to receive my newsletter by email I need your explicit approval to add you to my email list. You can always remove yourself from te list or ask me to be removed.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Michelle Dujardin, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info [!at] michelledujardin.nl. Alternately, you may mail me at:

Michelle Dujardin
Frans Halskade 227
2282 TZ Rijswijk
The Netherlands