TheCuddlyToysUK

This Privacy Policy describes how and when The Cuddly Toys collects, uses, and shares information when you purchase an item from our shop, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy. You can review the Etsy Privacy Policy to learn more about its privacy practices.

Information We Collect

To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, phone number, payment information, and the details of the product that you’re ordering.

You may also choose to provide us with additional personal information (for example for custom handmade toys, pillows, clothing, or other handmade items) if you contact us directly.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

• As needed to provide our services, such as when we use your information to fulfill your order, process and ship your handmade items, settle disputes, or provide customer support.

• When you have provided your consent, which you may revoke at any time, such as when signing up for a mailing list.

• If necessary to comply with legal obligations, such as retaining information about your purchases if required by tax law.

• For legitimate business interests, provided these interests are not overridden by your rights or interests, including:
(1) providing and improving our handmade products and services;
(2) complying with the Etsy Seller Policy and Etsy Terms of Use.

Information Sharing and Disclosure

Information about our customers is important to our shop. We share your personal information only for very limited reasons and in limited circumstances, as follows:

• Etsy. We share information with Etsy as necessary to provide you with our services and comply with our obligations under the Etsy Seller Policy and Etsy Terms of Use.

• Service providers. We may engage trusted third parties to perform services for our shop, such as delivery companies that ship your orders. We share your personal information with these third parties only to the extent necessary to perform these services.

• Business transfers. If our shop is sold or merged, your information may be disclosed as part of that transaction, only to the extent permitted by law.

• Compliance with laws. We may collect, use, retain, and share your information if we believe in good faith that it is reasonably necessary to:
(a) respond to legal processes or government requests;
(b) enforce our agreements, terms, and policies;
(c) prevent, investigate, and address fraud, illegal activity, security, or technical issues;
(d) protect the rights, property, and safety of our customers or others.

Data Retention

We retain your personal information only for as long as necessary to provide our services and as described in this Privacy Policy. However, we may also retain this information to comply with legal, tax, accounting, or regulatory obligations, resolve disputes, and enforce our agreements.

We generally keep customer data for up to 5 years.

Your Rights

If you reside in certain territories, including the European Union, you have several rights regarding your personal information. These may include:

• Access – You may request access to the personal information we hold about you.

• Change, restrict, or delete – You may request that we correct, restrict, or delete your personal data (unless we are legally required to retain it).

• Object – You may object to our processing of your information based on legitimate interests or to receiving marketing messages after giving consent.

• Complain – If you reside in the EU and believe your data has been used improperly, you may lodge a complaint with your local data protection authority.

How to Contact Us

For the purposes of EU data protection law, The Cuddly Toys is the data controller of your personal information.

If you have any questions, requests, or concerns regarding this Privacy Policy, you can contact us at:

akasperska@yahoo.co.uk