Due to the nature of my product I do not accept returns. If you are unhappy with your order or it is damaged beyond repair please notify me as soon as you receive your package. Please note I can not control how the postal workers handle the package but I do everything I can to ensure the cookies are wrapped properly and will have as little damage as possible.

Payment at check out only; credit, debit, PayPal, gift card. We do allow cancellations and full refunds if we have not started on your order or bought anything special for your custom order (like a custom cookie cutter).

All orders are shipped using USPS Priority Mail (2-3 day). Custom orders are fresh the Monday before your weekend party. This may vary but they usually are planned to arrive just a couple days before your event so they are fresh and on time. Flash Sale orders will ship on the date you chose. Invoice ship date will not be correct.

All cookies are packaged with the best of care, using as much bubble wrap as possible, however, how USPS handles the package is out of my control. Please note that I am also unable to control when USPS delivers the mail especially during the hazardous weather condition and in the holiday season.

I recommend making sure someone is available to receive your package so that it doesn't sit on a hot porch or in your mailbox all afternoon. Tracking will be provided.

After purchase, I will send you a confirmation message generally within 24-48 hours after purchase.

Custom orders should be placed about 3 weeks before your event. Please just message me the date of your event, idea of what you'd like, and how many. You can include your invite, color scheme, any design ideas. I can only take a limited amount of custom orders at this time.

More info on what a "Flash Sale" is:
Flash Sales are generally for a holiday. They will be announced on my social media platforms a couple days beforehand. I will give the date and time the sale will start. Once the sale starts, I open my shop with all the options available. You choose the design you want, the quantity, sometimes the flavor options, and the day the cookies will ship. The sales have lasted from just a few hours to a couple days. I will leave the shop open until I'm sold out. If you want to ensure you get your order in, and exactly what you want, be ready to purchase as soon as the sale starts.

All my products are made in a site that has contact with nuts, egg, dairy products, chocolate, meat, seafood, soy and wheat products...etc. If you may have food allergy or food intolerance to any of the products above, please DO NOT consume.