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MimsyBorogroveDesign's Shop Announcement

Welcome to Mimsy Borogrove. Your place for unique jewelry with natural gemstones. Lots of sparkle, not too much bling.
Everything is handmade and gift wrapped with love.


IMPORTANT. Please contact me through Etsy conversations, not email. It is the fastest way to get a response.

***PAYMENT***
We accept Etsy Direct Checkout, PayPal and most major credit cards.
** California orders will include sales tax.
International buyers are responsible for their country's customs tax, if any

***SHIPPING***
U S A ORDERS
USPS First Class Mail ..... 2-5 days..........$4.99 (tracking included)
PRIORITY MAIL .......2-3 days ..........$7.99 ((tracking included)
EXPRESS MAIL .......1-2 days ..........$19.95 (tracking+ insurance included)

INTERNATIONAL ORDERS
USPS First Class Mail....... 7-32 days.......$9.95 (tracking *NOT* included)
PRIORITY MAIL .......7-15 days ..........$38.95 (tracking included)
EXPRESS MAIL .......5-9 days ..........$48.95 (tracking + insurance included)

Since TRACKING is NOT INCLUDED in International First Class Mail we can not guarantee the arrival of your package and can NOT be responsible for lost or stolen packages. Please upgrade to Priority or Express Mail which does offer TRACKING and
International orders over $200 must upgrade to Priority or Express Mail.

For International orders, exact shipping times can NOT be guaranteed due to possible customs delays. Please also note that customs fees and charges have nothing to do with your prepaid shipping costs, and are not covered in your Etsy purchase. These are assessed directly by your country and the actual cost is determined at their discretion.

***REFUNDS AND EXCHANGES***
Customer satisfaction is very important for me. If you are dissatisfied, for any reason, please notify me within 7 days after you receive the item, and I’ll try my best to resolve the problem.

If the problem cannot be resolved, I offer exchanges and store credit and refunds under limited circumstances. All items must be returned in the original packaging in new/unused condition. Postage and adequate insurance is the responsibility of the buyer. Please do not send anything back without notifying me first.

Please allow up to 10 days after we receive your exchange/ return for processing.
For Customized items, returns are handled on an item-by-item basis.

EXCHANGES
These items are Final Sale:
Personalized jewelry
custom special requests
Wholesale orders

REPAIRS
If any defects/malfunctions occur within the first 5 months after purchase date, I will fix & return it back to you for free. Please message me for return address.

***FAQs***

SO MANY PRECIOUS METALS. WHAT'S THE DIFFERENCE?

VERMEIL is Sterling Silver with a 1-2 micron plating of 18k - 24k gold on top.
GOLD FILLED is an actual layer of gold, pressure bonded to another metal. Gold filled is not to be confused with gold plating as filled literally has 100% more gold than gold plating. Gold filled is much more valuable and tarnish resistant. Gold filled jewelry is an economical alternative to solid gold!
STERLING SILVER is is 92.5% pure silver with some base metal for strength
FINE SILVER from the Thai Karen Hill Tribe is 97-99% pure silver, a little softer than sterling but very tarnish resistant.

HOW DO I CARE FOR MY JEWELRY?

ALL JEWELRY should be taken off before showering/swimming/exercising, and kept clean & dry in a closed storage when not in use. Jewelry should be properly cleaned once in awhile in order for it to last longer.
STERLING + GOLD FILLED:
To clean Sterling Silver chain/charm scrub into a mound of baking soda + drop of water on your palm then rinse, you may also try toothpaste + water, or silver jewelry cleaner. For Gold-Fill use dishwash liquid & warm water OR jewelry cleaning solution. Be careful not to tangle chain.
VERMEIL.
Wash gently with dishwash liquid and water, take off before shower/swimming/exercising, and keep dry in a closed container. Do not scrub vermeil. It will last a long time if cared for.

DO YOU INCLUDE A PAPER INVOICE?

since so many of our orders are gifts, and we try to minimize our paper use, we do not include invoices in the packages. If you would like an invoice please leave us a comment during checkout letting us know.

HOW DO I USE A DISCOUNT CODE?

Once you are in the CART page, you will see a text box next to a button that says “Apply Coupon”. Enter your coupon code into that box and hit enter. You will see it reflected in your total. If for some reason the coupon code did not work, please leave us a comment during checkout with the code and we will refund it back to you.

DO YOU OFFER BULK DISCOUNTS?

Yes. We offer additional discounts on orders above $400. Please Contact Us for special coupon codes.

DO YOU GIFT WRAP?

Jewelry is wrapped neatly in a small box with ribbon tie, and biodegradable bubble mailer. If you'd like me to add a note or would like them individually wrapped, please let me know in "Note to Seller".

FEEDBACK

Your satisfaction is important to me. If you are not happy with your order for ANY reason please let me know first.

MORE SOCIAL MEDIA

We're officially on Twitter, Pinterest, and Instagram! Follow us for sneak peeks at new items, follower-only discounts, and special events!

https://twitter.com/MimsyBJewelry
http://pinterest.com/MimsyBJewelry/
http://instagram.com/mimsybjewelry#

Check out my other shop www.etsy.com/shop/GojoDesign for even more affordable quirky gorgeous items

All Photos, Designs & Text Copyright © 2014 MIMSY BOROGROVE

This shop accepts Etsy Gift Cards.