MineralogyDesign's Shop Policies
One of a kind and limited edition handmade jewelry. Items ship within 10-15 business days from purchase. Each item is made by hand and to order, and are processed in the order in which they are received. Thank you for your patience and understanding.
Payment in full is expected immediately after purchase. Failure to submit prompt payment without explanation or response to "conversations" or e-mails will result in the re-listing of the item and forfeit of purchase.
Items ship within 10-15 business days from purchase. Each item is made by hand and to order, and are processed in the order in which they are received. Thanks for your patience and understanding. All items ship USPS priority mail with full insurance and tracking unless specified otherwise. If you would prefer UPS or require rush shipping, we are happy to accommodate your requests and will invoice you the difference in shipping costs. Please note that although it is generally not an issue, the USPS cannot guarantee delivery dates so if you need a guaranteed date, UPS is the best option. Shipping upgrades do not increase production time, only shipping time, so please be mindful of our processing time of 10-15 business days when placing your order. If you need your purchase processed prior to that time, please inquire before purchase in regards to your time frame needs and the option of a rush order with an additional cost.
INTERNATIONAL ORDERS: All packages, unless otherwise specified are shipped via USPS First Class International Mail which delivers in 2-4 weeks average. Please note that the USPS cannot guarantee ship dates but they do their best to make deliveries in the windows that they provide estimates for. Customs is also another factor to consider and may affect delivery dates should packages be inspected or taxes require. IMPORTANT****Import duty/taxes are the sole responsibility of the buyer. I am legally required to state the full price of the item being shipped (I cannot write "gift") and I cannot refund you for customs charges. Buyer assumes all risks of shipping internationally. USPS First Class and also Priority Mail international DO NOT provide tracking numbers, only customs numbers, so you are able to track your package only until it arrives at customs in your country. Priority Mail Express and a courier service such as DHL will provide tracking as well as insurance. If you would care for this upgrade, please let us know. Please consult with your local post office for delayed or missing packages.
DOMESTIC ORDERS: Orders over $250 will require a signature confirmation upon delivery to ensure the safety of your order. If this applies to your order, please be sure to provide a shipping address where you will be present to provide a signature, otherwise it may be held at your local post office branch. Thank you!
Want to know where you package is? Please look to the shipping notification when your order ships. It will contain the tracking number and the progress of your package on its way to you. Please note that this information is all I can see as well so I will not be able to provide additional information. Please contact your local post master for further inquiries and they will be able to help you out further.
Refunds and Exchanges
Exchanges/Credits are accepted until 14 days after item is received. Custom/altered/personalized items are non returnable/eligible for exchange.
In the event of an exchange/credit, the customer is responsible for shipping costs (delivery confirmation, etc) involved in the returning of the item.
Items returned/exchanged without prior notification will not be accepted and be returned to sender. Refunds are not available at this time, thank you for your understanding.
I take great pride in the quality of my work. However, that being said, my handmade jewelry is not indestructible and it's delicate in the manner of all things handmade. I understand that accidents happen and I am more than happy to try to repair any jewelry, if possible, that was made by me within 1 year of purchase. Buyer is responsible for the cost of repair materials and labor.
Additional Policies and FAQs
For wholesale inquiries, please e-mail theresa [!at] mineralogydesign.com
Many of my pieces are made from raw brass or copper. When left raw these metals have the tendency to naturally patina and age over time. I love this about brass, and feel it gives each piece character, but if you prefer to keep your piece in it's original bright gold form, store in an airtight container or use a gentle brass/ bronze cleanser or polish when needed to bring it back to it's bright state.
Sterling + Fine Silver
When worn regularly, silver usually keeps it bright state. If kept out for periods of time, even unworn it can tarnish and the way it tarnishes depends on the climate you live in. You can easily rid your silver jewelry of tarnish with a simple polish, but we recommend wearing your jewelry often to naturally prevent this.
14k Gold Fill
My pieces, such as ear hooks on a few earrings styles are made of gold fill. Gold fill is made from solid gold which is 'filled' with other alloys. Unlike gold plate, It will not flake, and the surface will not turn your fingers like brass can do. The finish and surface of gold fill has the same properties of solid gold because it is gold. Please care for your gold fill pieces just as you would a gold piece of jewelry. Gently polish by hand with a clean cloth.
Solid 14k Gold
My solid 14k gold is created from recycled precious metal. Gently polish by hand with a clean cloth. Ultrasonic cleaners are safe for use and even a soft toothbrush and a squirt of Dawn dish soap and warm water can go a long way in helping your jewelry shine again.
>>It's a good idea to remove your jewelry and place it somewhere safe before working out, swimming, showering, or getting your hands dirty in general.
Last Updated January 30, 2015