MinnaMatildaDesigns

Original and handmade crochet hats, cowls and scarves

Oxford, United Kingdom · 832 Sales

MinnaMatildaDesigns

Original and handmade crochet hats, cowls and scarves

Oxford, United Kingdom 832 Sales On Etsy since 2013

5 out of 5 stars
(191)
Matilda

Contact shop owner

Matilda

View all 154 items

Reviews

Average item review
5 out of 5 stars
(191)
View all 191 reviews

About

It was my grandmother who taught me to crochet when I was 8 years old. I remember being instantly captivated. Years later I inherited her crochet hooks and use them to this day.
All my work is original, I don't work from patterns but make it up as I go along. I might start with one idea which then gives way to something else entirely. Often I am the one who ends up surprised by the outcome. Having said that, I'm very much the perfectionist when it comes to my creations and many a nearly finished item has been unravelled again and again, until I'm happy with it.
Colour is everything to me and I mix and match yarn and fibres the same way as I do when I paint. And I'm always on the look out for interesting wool, ribbons, fibres, buttons, etc.

I'm also an award winning maskmaker with my masks being used by theatre companies, circuses, universities and colleges all over the world. In this role I'm usually up to my elbows in clay, plaster and paint. The simple act of crocheting offers a welcome change; it's just me, the hook and the yarn. In fact, it is almost a form of meditation.

I live with my equally creative husband in the beautiful old university town of Oxford where we grow our own vegetables with great enthusiasm!

Blessings & Blissings,
Matilda

Shop members

  • Matilda

    Owner, Maker, Designer, Photographer, Colour Addict, Obsessive Gardener

Shop policies

Last updated on January 17, 2018
Welcome to my shop! Everything in here is lovingly handmade and designed by me in a non-smoking and cat-friendly household.

In order to be kinder to our planet earth, I try my very best to use recyclable, biodegradable and / or clean recycled packaging.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
My items are created with great love and care and I try my very best to photograph them as accurately as possible. However, I cannot guarantee the colours used in my work will look exactly the same on every monitor. Should you have any questions, please don't hesitate to ask!

If you are not happy with your purchase I'll refund it. Please let me know immediately if this should be the case. The item must be returned to me within 21 days of receipt in unused, undamaged, clean condition, in it's original packaging. Please note that postage cannot be refunded. For returns, Buyer pays all shipping costs.
Payment
You can pay via debit card, credit card or PayPal. You can also use Etsy Gift Card in this shop.

In the event of duty and/or taxes on shipping overseas, the buyer is responsible for these fees.
Shipping
Items will be mailed within 3 working days of payment being received.

ESTIMATED delivery times:

UK DELIVERY: I send 2nd class Royal Mail. Please allow 2-3 days for delivery.

EUROPEAN UNION: Please allow 5-10 days for delivery.

USA and CANADA: Please allow 1-4 weeks for delivery.

REST OF THE WORLD: Please allow 1-4 weeks for delivery.

If you require tracking please contact me before buying as it will incur an additional charge.

PLEASE NOTE: In the event of bad weather, busy times like run up to Christmas and custom checks, mail can take much longer to be delivered!

IMPORTANT: Please make sure you have provided me with your correct and up to date mailing address! If a package is undeliverable due to inaccurate shipping address provided by buyer or unclaimed by buyer, I cannot be held responsible.
Privacy
Privacy policy
PRIVACY POLICY Complies with the European General Data Protection Regulation (GDPR)

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. INFORMATION I COLLECT

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address and the details of the product

2. WHY I NEED YOUR INFORMATION & HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. INFORMATION SHARING & DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you with my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
- Data Retention. I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for up to7 years (as required by UK tax law).
- Transfers of Personal Information Outside the EU. I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

4. YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

5. HOW TO CONTACT ME

For purposes of EU data protection law, I, Matilda Dieffenbacher, am the data controller of your personal information. If you have any questions or concerns, you may email me at: matildaxminna [!at] gmail.com.