LITTLEHOPECAKES

Little Hope Cakes LLC

Virginia, United States · 3376 Sales

LITTLEHOPECAKES

Little Hope Cakes LLC

Virginia, United States 3376 Sales On Etsy since 2012

5 out of 5 stars
(607)
Shop owner

CC

Contact

Announcement   Welcome to Little Hope Cakes LLC. !!! SPECIAL NOTE!!! TO MY CUSTOMERS:

Little Hope Cakes Is open for a limited range of custom orders while we are in and out of the office during medical travel. Our edible cake toppers will be offered at a limited capacity until we return back to normal function and schedule this August 2016. However Feel free to message if you have questions about an order you would like to place and we will do our best to accommodate you. Thank you so much for your patronage and flexibility!

Thank you for shopping with us and choosing us for your special occasion. Check back with us regularly for updates and new products. Post and Share Your Final Cake Project with us on our facebook page to inspire others and receive a special 15% coupon gift to utilize in our shop. The coupon gift will be messaged to your facebook in box :) Happy Decorating!

Announcement
Last updated on Jun 16, 2016

Welcome to Little Hope Cakes LLC. !!! SPECIAL NOTE!!! TO MY CUSTOMERS:

Little Hope Cakes Is open for a limited range of custom orders while we are in and out of the office during medical travel. Our edible cake toppers will be offered at a limited capacity until we return back to normal function and schedule this August 2016. However Feel free to message if you have questions about an order you would like to place and we will do our best to accommodate you. Thank you so much for your patronage and flexibility!

Thank you for shopping with us and choosing us for your special occasion. Check back with us regularly for updates and new products. Post and Share Your Final Cake Project with us on our facebook page to inspire others and receive a special 15% coupon gift to utilize in our shop. The coupon gift will be messaged to your facebook in box :) Happy Decorating!

CC

Contact shop owner

CC

Edible Pecock Feathers 1.5 inch
US$7.80
Edible Surf Boards Cake Topper 12 Count
US$10.80
Edible Kitten Icing Image Cake Collage
US$22.50
View all 80 items

About

Fun and Whimsical

Little Hope Cakes LLC was inspired by my daughter Mia. Mia at the age of 2 was diagnosed with cancer and began her battle for life early in this world. Our family has been blessed by Mia's treatment progress so far and there are so many cancer organizations local and national we have to thank for her recovery and for just being there for our family through out this scary time of our lives. So we wanted to find a way to give back to these same cancer organizations and support programs by raising money for them. We thought that helping people all over the world create their own custom cakes to fit their own personalized themed for that very special occasion would be the perfect way to help others while helping our own family and raising funds for our local Children's Cancer Programs at the same time. Little Hope Cakes concept was started September 2012, and I put my self through Culinary School to improve my skills specifically in the advanced baking and pastry. I am an artist and work with many different types of media but edible media has recently become my passion. I guess that's because it is an art that can incorporate all 5 senses.

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Shop members
  • Christina Calnan

    Owner, Creator

    Classically Trained Pastry Chef - Specializes in French Pastries and European Cakes and Tortes. Little Hope Cakes LLC combines a fun way to personalize and custom create a specialty cake or dessert to fit any special occasion.

Shop policies

Last updated on February 20, 2016
Little Hope Cakes highest priority is to provide quality products with exceptional customer service. Our shop strives to make our customer's happy by going above and beyond your average business. We care about your shopping experience, so please take a moment and read through our store policy before you purchase in order to get the most out of your shopping experience. By purchasing with us, you agree to our store policies. We create Custom Cakes for locals in Hampton Roads Virginia as well as provide edible garnishments for anyone to decorate their cakes for a fraction of the cost compared to your local bakery. Our shop also supports our cake artists, caterer's and bakeries by offering discounted cost for our edible toppers.

Accepted payment methods

  • Accepts Etsy gift cards
Payment
Little Hope Cakes conveniently accepts all major credit cards and paypal.
All purchases will have the Virginia State sales tax of 6% per transaction.
Shipping
Customers are responsible for updating their shipping address in their Etsy profile. Little Hope Cakes is not responsible for shipment transit to shipping address attached to customer's Etsy Profile. If the customer needs to re route package the customer will be responsible for contacting the carrier to work this out between them not with Little Hope Cakes shop. Thank you.
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Most orders are processed within 3-5 or 7-10 business days depending on the number of orders being processed in house and the type of order, however to help us ensure your product arrives to you in time please indicate your event date in the customer comment box at checkout.

Most packages are shipped via USPS First Class or Priority however for faster shipping that is ensured for delivery with in 1-2 days please let us know to create a shipping upgrade for you for USPS Express overnight. PLEASE NOTE: ONCE THE PACKAGE IS WITH THE CARRIER, IT IS OUT OF OUR HANDS. WE CAN NOT CONTROL CARRIER DELIVERY TIMES OR WEATHER DELAYS.

Please understand that if there are delays experienced with the Carrier and their tracking information reflects this contact the carrier immediately for follow up. Our Etsy shop is unable to assist or provide further detailed information of the package during it's transit. All responsibilities for package delays are held accountable and reliable to the carrier's once released by our shop. Refunds of purchases due to carrier delays do not fall with in our shop's return policy. Please be aware negative feedback to our shop due to carrier delays does not abide by Etsy Customer Feedback policy guidelines and any attempt to extort the shop with negative feedback for refund is unacceptable and will be reported to Etsy Trust and Safety Team.

Shipping time lines are provided via USPS ONLINE and they give us an anticipated or expected delivery date according to buyer's geographical location for shipping address.

Due to changes in USPS Policy all USPS EXPRESS OVERNIGHT Claims must be handled with the carrier's Office from delivery destination. You may contact the shop for any assistance to provide receipts and purchase copy of stamps etc.
For many packages, the USPS is quicker and cheaper than alternatives (FedEx and UPS). For some, it isn't. If you have to have your package arrive to you absolutely by next day delivery than it is up to the customer to request alternate carrier other than USPS Express because they have recently reserved the right to extend their overnight delivery day to USPS Express 1-2 day delivery for claims purposes. It is up to the customer's request and responsibility to chose an alternate carrier for next day delivery. Please let the shop owner know of any special arrangements for overnight deliveries, other wise the default overnight delivery method will be USPS Express .

As they say, if you absolutely, positively have to have it there tomorrow morning, in many cases FedEx and other private overnight couriers will be a better way to go than Express Mail.

First Class shipping U.S. : (2-5 days) or USPS Priority 2-3 days. However there is No guarantee for exact delivery date by USPS.

I make every effort to ship your item as soon as possible, but please understand that our shop processes orders in the order they come in after your payment is received. For event dates approaching sooner, I will prioritize your order for quicker processing and shipment. Please remember to coordinate with shop owner and most of all NOTE YOUR EVENT DATE AT CHECK OUT FOR SHOP'S QUICK REFERENCE.

Insurance is optional and an addition $2.00. Delivery confirmation is included at no extra charge for loss,delays or damaged packages experienced during USPS Transit.

International Shipping method is USPS First Class International unless other wise requested. Transit times from U.S. to international is typically 2 weeks however there is not guarantee for transit times from customs delays, weather or economic environment. For International orders you do have an option to request a quicker transit shipping time via USPS Priority International 7-10 days, or USPS Priority Express International 3-5 days. The postage cost depends on the time and final destination. Please contact shop owner to make arrangements.
Refunds and Exchanges
Let me know if you are unsatisfied and I will try my best to make it right.

IF THERE IS AN ISSUE WITH YOUR ORDER PLEASE SEND A PHOTO OF WHAT YOU HAVE RECEIVED TO SUBMIT WITH YOUR CLAIM TO YOUR ORDER WHEN REQUESTING A REFUND OR REPLACEMENT TO YOUR ORDER.

PLEASE UNDERSTAND. WITH OUT THE PHOTO PROOF FOR YOUR REFUND CLAIM WE WILL BE UNABLE TO ISSUE A REFUND.

We do not except returns on consumable products (edible images).
Returns: You have 3 days from receiving an order to return it if it is a non perishable product or to notify the shop of any discrepancy for resolution. Once I receive the order back if it is non perishable, I will issue a full refund. If the item arrives to customer broken, please notify me via etsy message and I will send you a replacement or an exchange for another piece similar in cost.

For edible toppers, if there is a discrepancy with your order received, please contact the shop owner first to allow us a chance to fix your order or to issue a refund. Please send photographs of order received along with your complaint for our records to file for your refund request.

If the you are working with a local bakery or cake decorator and handing our products over to them, please be advised that any discrepancy must be caught by you before handing them over to another business in order to initiate a refund. The reason for this is we can not account for the mis handling of our product by another business due to lack of knowledge when working with icing images or fondant toppers. Please verify your order and document with photo any discrepancies with your order to send to our shop to initiate refunds prior to handing them over to a third party.

if a non edible cake topper is delivered unbroken and customer is not satisfied with sculptured piece, than customer must notify the shop of their intent to return the sculptured piece with in three days of receiving it, and the customer is responsible for shipping and packaging to ensure the sculpture arrives in the same condition as it was delivered in order to qualify for a full refund. If the sculptured piece is returned to shop owner broken and not in the same condition as it was accepted by the customer, than the customer will only qualify to receive a portion of the purchase back in order for the shop owner to recoup the costs of the broken product as it is unable to be resold as is.

It is the responsibility of the customer to read through the shop's policy and ask questions of the shop owner if ever need be of a purchase to ensure customer satisfaction and smooth transactions.
Additional policies and FAQs
Due to the unpredictable nature of the shipping carriers ( we use primarily USPS to keep costs low for our customers however UPS for larger overnight packages) we are not responsible for the package being lost during transit or delayed even by customs or stolen upon delivery once the package has been shipped. If it is the fault of the carrier, refunds for purchases are not eligible. However, please contact the shop to inform us and we will do our best to ship another order of the same. Depending on the carrier and cost of shipping method, buyer may or may not be responsible for shipping costs for replacement packages.