MirandaGould

MG Clay Works

65 Sales

MirandaGould

MG Clay Works

65 Sales On Etsy since 2009

0 out of 5 stars
(31)

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MirandaGould

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MirandaGould

Shop policies

Last updated on February 3, 2011
Thank you for visiting and for reading through my shop polices.
MG Clay Works by Miranda Gould is the home of the *original* "Animals In My Soup" bowl series and our collection of Handcrafted Modern Heirlooms.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Money Order
Payment
PAYPAL
You DO NOT need to have a Paypal account to use the system to pay with a credit card or echeck. Paypal acts as the credit card processor for all Etsy orders.
Be sure to follow the link in your Etsy order through to the Paypal site to complete your transaction...your order is not complete until then. You will receive an email from Paypal confirming your payment has been made.
E-checks do take one week or more to clear through Paypal, so please allow plenty of time for this to happen before your order ships.
Payment is due at the time of your order, and must be received before I will ship out an item or begin to make your piece. If you do not pay for your order within 3 days, I reserve the right to cancel the sale. Please let me know if you are experiencing difficulties processing your payment- communication is greatly appreciated!

YES, Y'ALL
Sales tax will be added to Paypal invoices for Virginia residents at the rate of 5% on item and shipping costs.
Shipping
PACKAGING & GIFT WRAP
All items from MG Clay Works arrive in a lovely gift box with natural cord and card. All packing materials used are recyclable, with the exception of bubble wrap use as added protection on all ceramic items. We are happy to send your item as a gift for you and will include a gift note with the order if you specify this in the "message to seller" box during the Etsy checkout process. Large ceramic items will be double boxed in shipping boxes and gift wrapped only if requested.

IN-HOUSE PROCESSING TIMES
Please note that custom ceramic pieces take approximately 3 to 4 WEEKS in-house crafting time from the day of your order/payment. This does not include shipping time. We trust you will find that your handcrafted heirloom is well worth the wait!

"DON'T CERAMICS BREAK?"
Your items will be wrapped in bubble wrap, and placed in a gift box which will then be placed in a second box with recyclable peanuts - this type of double boxing will ensure your items do not break. Larger items than bowls or cups will be double boxed in "shipping" boxes and gift wrapped only if requested. If your items does arrive broken, send me a photo of damaged item and I will either send another (if available), make another or refund your money. I will ship USPS with confirmation - insurance only upon request and additional cost.

"BUT MY PAYPAL SHIPPING ADDRESS DOESN'T MATCH?!"
We ship to the address specified in your Etsy order.
Contact me by email if there is any doubt about your Etsy address.

*WITHIN THE U.S.:
Orders ship via USPS ground with confirmation, you will receive a tracking number. I advice you add a weeks time to all orders in addition to the "in-house" processing time as an estimated delivery time.

*INTERNATIONAL SHIPPING:
We are not shipping internationally at this time. If you do not live in the US and wish to make a purchase, please submit a personal request via email miranda [!at] mgclayworks.com
Refunds and Exchanges
MG Clay Works makes customer service a top priority!
I do not accept returns or exchanges at this time because my pieces are very labor intensive. However, I do guarantee your satisfaction.
If there is a problem with your order, please be sure to contact me at miranda [!at] mgclayworks.com *within 3 business days of receiving your order*, and I will do my best to be sure you are happy with your experience.
Please email miranda [!at] mgclayworks.com with ANY concerns or questions, PRIOR to leaving feedback here on Etsy, so that I can have an opportunity to assist you and correct any problems.
Additional policies and FAQs
Custom orders are always welcome. I am proud to create pieces that will bring happiness to you and to love ones as a gifts, or for a special occasion. Please contact me via email miranda [!at] mgclayworks.com to discuss your ideas, or visit my "custom made" section in the shop; I would be honored to make a piece for you.

You will also receive a confirmation email from Paypal as a receipt for your payment. (If you do not receive this, then you probably have not completed the Paypal portion of your order.) Note; Custom orders will not go into production or shipped until payment is received. If you have any questions, please do contact me; I answer conversations and emails promptly, and I love to connect with each of you on an individual basis. Thanks for understanding!

I reserve the right to photograph, post or sell again any design that origintes as a custom order.

Prices are based on the costs of raw materials and therefore are subject to change at any time.
I reserve the right to refuse service to anyone, and/or to cancel a sale if deemed to be in the best interest of my business