MissMatatabi

Japanese fabric

Tokyo, Japan On Etsy since 2007

150,929 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

MissMatatabi

Japanese fabric

Tokyo, Japan | 150,929 Sales

5 out of 5 stars

Shop owner

Contact

Announcement    JULY 2020 shipping update during COVID19. Our current shipping methods are as follows :
Flat rate tracked shipping with DHL express to the following countries :
$25 - Australia, Greece, Malta, Ireland, Italy, Slovakia
$20 - USA, Mexico

Flat rate tracked shipping with Japan Post EMS to the following countries:
$19 - Austria, Belgium, Canada, Croatia, Czech, Denmark, Finland, France, Germany, Hungary, Iceland, Luxembourg, New Zealand, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, The Netherlands, UK
$14 - Hong Kong, Malaysia, Philippines, Hong Kong, Singapore, South Korea, Taiwan, Thailand.

We are still shipping as usual from Monday to Friday however Japan Post has informed us of delivery delays of up to several weeks or longer, due to reduced airline services caused by the pandemic. Please get in touch with any questions. Thank you so much for your continued support!

Announcement

Last updated on Jul 10, 2020

JULY 2020 shipping update during COVID19. Our current shipping methods are as follows :
Flat rate tracked shipping with DHL express to the following countries :
$25 - Australia, Greece, Malta, Ireland, Italy, Slovakia
$20 - USA, Mexico

Flat rate tracked shipping with Japan Post EMS to the following countries:
$19 - Austria, Belgium, Canada, Croatia, Czech, Denmark, Finland, France, Germany, Hungary, Iceland, Luxembourg, New Zealand, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, The Netherlands, UK
$14 - Hong Kong, Malaysia, Philippines, Hong Kong, Singapore, South Korea, Taiwan, Thailand.

We are still shipping as usual from Monday to Friday however Japan Post has informed us of delivery delays of up to several weeks or longer, due to reduced airline services caused by the pandemic. Please get in touch with any questions. Thank you so much for your continued support!

Items

Contact shop owner
150929 Sales
54406 Admirers
 

All Items

Frances

Contact shop owner

Frances

Reviews

Average item review
5 out of 5 stars
(38799)
See reviews that mention:
quality 2407 shipping 8335 customer service 5247

About MissMatatabi

Sales 150,929
On Etsy since 2007
  •  

miss matatabi fabric

Miss Matatabi is a family-owned online fabric store specializing in modern Japanese fabrics. We have a carefully curated selection of gorgeous Japanese textiles and take joy in being able to share not only the most popular Japanese textile brands such as nani IRO, Kokka, Yuwa, Kei, but also unique and hard to find fabrics of the highest quality.

Having lived in Japan for more than 10 years I have developed a deep appreciation for Japanese craft and design aesthetic and love that handmade is still a valued part of Japanese culture. As a maker, as well as a store owner, taking time to source textiles I not only think you will love but that I also adore to sew with is one of the best parts of my work day. I'm honoured to be able to connect with so many interesting and kind people from all over the world through a shared love of textiles.

Please don't hesitate to get in touch anytime in either English or Japanese. Thank you!
日本語でもお気軽にお問い合わせください。

Shop members

  • Frances

    Owner

  • Hiro

    Owner

Shop policies

Last updated on July 9, 2020
Hello and welcome!

Accepted payment methods

Paypal
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 1 hour of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
We cannot accept returns on cut fabric however do get in touch if for some reason you are not happy with your purchase. If any item in your order arrives damaged please get in touch with a description and photo of the damage. Please do not wash the fabric at all if it arrives damaged. We will happily replace damaged items.

Please don't hesitate to get in touch via Etsy Conversations if you have any questions.

Thank you.
Shipping
<p id="deliveryinfo">JULY 2020 shipping update during COVID19. Our current shipping methods are as follows :
Flat rate shipping with DHL express to the following countries :
$25 - Australia, Greece, Malta, Ireland, Italy, Slovakia
$20 - USA, Mexico

Flat rate shipping with Japan Post EMS to the following countries:
$19 - Austria, Belgium, Croatia, Czech, Denmark, Finland, France, Germany, Hungary, Iceland, Luxembourg, New Zealand, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, The Netherlands, UK
$14 - Hong Kong, Malaysia, Philippines, Hong Kong, Singapore, South Korea, Taiwan, Thailand.

We are still shipping as usual from Monday to Friday however Japan Post has informed us of delivery delays of up to several weeks or longer, due to reduced airline services caused by the pandemic. Current order processing time is 1-3 business days. Please get in touch with any questions. Thank you so much for your continued support!

All customs and import fees and taxes are the responsibility of the customer and parcels will be marked as merchandise. We cannot mark any parcel as a gift, or declare a lower value on the customs forms. Please ensure you take into account any potential import taxes and fees before you place your order.</p>
Privacy
Privacy policy
I, Frances Arikawa, am the data-controller of your personal information as it relates to our shop. Miss Matatabi.

When you place an order from us, we will receive your name, delivery address and email address from Etsy. We will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send us a message using the contact button on Etsy we will receive your username and email address.

The only circumstances in which we will share your data are in processing your order or complying with the law. We will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which we may share your data are:
• With Etsy to comply with my obligations.
• With delivery companies to fulfill your order.
• To comply with legal or tax obligations.

We will only retain your details for as long as necessary in order to process the transaction and we will securely store any data collected during that period. We may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We retain personal data related to orders or customer queries for seven years. After this time we will delete your data from our records.

We have no access to your payment account details as PayPal processes your order. Your information will be stored on the Etsy system as long as we have our store on Etsy or until Etsy deletes it. We will not spam you or solicit you using the information provided to us.

You have the right to know what personal data we hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way we handle your data.

If you have questions relating to the way Etsy uses your information, please refer to the ETSY PRIVACY POLICY here: -

www.etsy.com/legal/privacy