Handmade colorful mugs, ring dishes and custom pottery
MissPottery's Shop Policies
My pottery is created to be used and functional, therefore I use only lead free, food safe glazes (such as Amaco and Coyote) that are commercially prepared/thoroughly tested. I also used Mastering Cone 6 glazes, mixed by a professional (I add the water).
All my pieces are fired to cone 5/6 (over 2100 degrees F) with these food safe glazes. They are dishwasher and microwave friendly. Every item is hand made and fired in my studio, and I try to sign each piece. I like to create functional pieces that also look pretty on display.
My shop accepts Paypal and Etsy Direct Checkout.
Shipping Information: Items will ship via USPS Mail*. All pieces are packaged to the best of my ability and as carefully as possible. I have a terrific record for getting items to their destination intact (see my feedback section). Contact me immediately if there is a problem with your order when it arrives.
I will work with you if a package arrives damaged, please contact me.
In the event of a damaged item, the Buyer will receive a refund or replacement item after they provide any and all documentation required by the insurance company. This may require sending a photo of the damaged item and/or signing an affidavit confirming the damage.
Out of country orders are welcome, please convo me for a quote if it is not already listed. Any possible VAT or duty fees (usually on large purchases) are not included in my shipping fee and is the responsibility of the buyer.
Questions about how to buy from Etsy? http://www.etsy.com/help_guide_checkout.php
Refunds and Exchanges
Please contact me with any concerns. I will try to make things right. I want all my customers to be happy with their purchases. Custom engraved items are not returnable but if there is a problem I will definitely work with you.
Additional Policies and FAQs
In stock items usually ship the same or the next day. Many of my items are customized and that process takes longer. See individual custom listings for details.
PO BOX 240
CREAMERY, PA 19430
mellodtmom [!at] yahoo.com
Last Updated June 15, 2014