Handmade decor for you and your home
MissWinnieMakes' Shop Policies
Decorate your life with handmade accessories for you and your home!
I am passionate about crafts and my philosophy is only to create beautiful things that I would use and wear myself.
Payment is by Paypal as this is a quick and easy method of payment and you do not even need to have an account to pay this way. A valid credit card is all that is required.
All payments should be made within 48 hours of the order being placed. If payment is not received within this timescale then I will assume you no longer wish the order to proceed, the order will be cancelled and the item relisted for sale.
I aim to ship all items within 3 working days.
UK shipping is by second class standard delivery. I offer free UK delivery on orders over £35 and you will pay no more than £2.50 postage on all orders below this amount.
EU and non EU shipping is by airmail and takes approximately 3 - 5 days.*
US shipping is by airmail and takes approximately 5 - 7 days*, although all mail to the USA is subject to delays which are outwith my control.
All non UK mail can take up to 28 days for delivery - be aware!
All non UK delivery prices are individually calculated.
*information taken from Royal Mail website
Refunds and Exchanges
In terms of the UK distance selling regulations, customers buying online have certain rights.
If you are not satisfied with the item ordered, you must contact me within 14 days of receipt.
If the item is in good condition but is simply not as expected you may return the item in the original packaging and claim a full refund including postage costs. Postage costs of returning the item are your responsibility.
If the item is damaged in any way then you may return the item in the original packaging with a note of your return postage costs and you will be given a full refund of the original item, the original postage costs and your return postage cost
Additional Policies and FAQs
US and non EU countries:-
Orders that are shipped to countries outside of the United Kingdom or EU may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; I have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.
15 Woodfield Road
Last Updated November 5, 2013