MisterMustache

Plastic Mustaches and Smiles on Sticks

Kiev, Ukraine · 6111 Sales

MisterMustache

Plastic Mustaches and Smiles on Sticks

Kiev, Ukraine 6111 Sales On Etsy since 2011

4.5 out of 5 stars
(980)

Shop owner

Kate

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Kate

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Kate

Reviews

Average item review
4.5 out of 5 stars
(980)
Jennifer Autrey

Jennifer Autrey on May 3, 2017

1 out of 5 stars

Unprofessional. Did not receive all products I was charged for and there was no response to the multiple messages I sent regarding getting my money back.

Kate

Kate responded on Jun 19, 2017

Dear Jennifer, we already send you our apology for missing item and two convos. After contacting you we issued a full money refund according to our business ethics. The two items that was shipped and delivered to you on time was left at your disposal as a gift.

Jennifer Autrey

Jennifer Autrey on May 3, 2017

1 out of 5 stars

I was charged and payed for this item; however, never received them. I reached out to the seller twice with no response. It's clear they are not professional when it comes to ensuring their paying customers are satisfied. I am extremely disappointed and aggravated I am out of money.

Kate

Kate responded on Jun 19, 2017

Dear Jennifer, we already send you our apology for missing item and two convos. After contacting you we issued a full money refund according to our business ethics. The two items that was shipped and delivered to you on time was left at your disposal as a gift. Our clients gets money back if they not satisfied with the services or the product.

Jennifer Autrey

Jennifer Autrey on May 3, 2017

1 out of 5 stars

Had to open up a case with Etsy to get a refund on items that were never shipped and I was charged for. Unprofessional.

Kate

Kate responded on Jun 19, 2017

Dear Jennifer, we already send you our apology for missing item and two convos. This item was shipped and delivered to you on time according to the USPS tracking and was left at your disposal as a gift. After contacting you we issued a full money refund according to our business ethics. Our clients gets money back if they not satisfied with the services or the product.

View all 980 reviews

About

Do what you love to do and people will love what you are doing

We started our etsy shop as a kind of hobby, but now it's part of our life. We create different photo booth props for weddings, family events, photographers. We love what we do and we are happy that our clients like our work.

We are very happy when people send their photos from the photo booth with props from our shop. It's a real pleasure for us to know that the mustaches and lips are helping people to get a smile :)

Around the web

Shop members

  • Kate

    Creator, Curator, Designer

  • Misha

    Marketer, Customer Service, Curator

  • Kate & Misha

    Owner

    Hi! We are Kate and Misha, owners of Mister Mustache Shop - handmade photo boothprops, from Kiev, Ukraine.

Shop policies

Last updated on April 7, 2014
All my Mustaches and Lips are molded personally by me and are made of high quality materials. Each item can be little different because they all made by hands.
Hope you will enjoy using my photo booth props :)

Visit our facebook page http://www.facebook.com/MisterMustacheStore

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
I accept payment via PayPal only.

If you have a rush order, please be advised that your item will ship only after payment has "cleared" through paypal (e-checks take 3-5 days to clear)

♥ PLEASE NOTE:
If you decide to cancel an order before shipping please note that PayPal comission and state taxes can't be returned.
Shipping
♥ All items will be carefully packaged and shipped within 1-4 business days after payment is received.

♥ Please make sure your Etsy address is correct when you checkout! I will send all shipments to this address and not your Paypal address.
Contact me if you need different address to ship your order.

♥ If you need a rush order (less than 2-3 weeks), or bulk order please convo me BEFORE you purchase.

Usually delivery takes about 10-15 days.
Please note,delivery time can very depending on location.

Detailed terms:
- USA: 10-15 days
- Canada: 12-16 days
- Australia: 21-23 days
- Italy: 14-16 days
- Rest of Europe: 10-14 days
- Rest of World: 21-23 days

♥ NOTE: If your package wasn't delivered (client wrote wrong adress, package wasn't picked up from the post office) and was returned to me, I can send it again but you'll be responsible to pay the second shipping.


I send all packages with international registered airmail from Kiev, Ukraine. It includes tracking number so contact us if you need it*

♥ NOTE: some local postal services does not provide on-line tracking for international registered airmail. Such as: Germany, UK, France, Italy and Australian post. So we can track your package only in Ukraine and USA
Refunds and Exchanges
I really hope you'll enjoy your party props.
If you have any issues with them, I accept refunds. Just ship the item(s) back to me in unused condition within seven days of receipt, and upon arrival I will reimburse the items' purchase price.

Sorry, shipping costs and state taxes will not be refunded

If you are unhappy with your purchase please contact me before leaving feedback. I am willing to take returns and/or I'll do my best to make you happy buying in my store.
Additional policies and FAQs
You can feel free to order any quantity and types of mustaches, lips or chalkboards.

Also we have a special wholesale price if you by more than 50 pieces.
Just convo me :)