You can pay for your purchases using your credit card, debit card, or Etsy Gift Card via Etsy's Direct Checkout. I also accept Paypal.

Keep in mind that orders don't get shipped until payment is cleared.

Make sure you complete your payment within 3 days else the order will get canceled. If for some reason you are unable to do so, please let me know and we can work something out.

The default shipping method in my shop is First Class Norwegian post which I offer free of charge. This service does not include a tracking number.
If you wish your order to be sent with registered shipping, which includes tracking and insurance, make sure you select this shipping method during checkout. Please note that the price is the exact amount charged by the Norwegian post office. I do not charge any packaging or handling fees. Orders to Italy are only sent via registered post.

Orders are sent to your Etsy address so please make sure it is correct. After I leave a parcel at the post office I have no power over it, and cannot change its destination once it is in transit.

All items are packaged carefully in a sturdy cute box ready to give as a gift. Multiple items get packed together unless otherwise requested.

In the rare event that a package gets lost or damaged I will do my best to sort it out, just send me a message :)

Delivery usually takes between 5-14 working days for Europe, 7-20 for the US, Canada, Australia and up to 28 working days for the rest of the world.
Please note that these time-frames are approximate, and that extra transit time may occur due to customs or postal delays.
Shipping can sometimes take up to 8 weeks (especially during holidays etc) so order well in advance!

For custom orders these time-frames are always adjusted and agreed beforehand.

Since everything I sell is handmade/hand assembled I may not always be able to offer an exact replacement or an exchange.
To avoid disappointment for lost/stolen or damaged packages please make sure you ask for registered shipping method costs.

I cannot offer a refund for lost packages if a traceable shipping service was not requested on purchase but I will be happy to offer a replacement (where available).

If you are not satisfied with your order and wish to return your purchase you can do so within 7 days of receipt at your own cost.
Let me know as soon as possible if this is the case.
As soon as I receive the returned items in satisfactory condition -unused and in original packaging- I will issue a refund to you.

I do not refund shipping costs, only item value.
Custom order sales are final (no returns or exchanges)

Earrings cannot be returned for hygienic reasons according to EU laws.

International Buyers:
All duty, customs and international taxes etc are the responsibility of the buyer. Packages that are refused due to customs and duty fees will NOT be refunded.
Shipping to P.O Boxes is tricky sometimes and packages often get returned, so please provide a street address if possible. Otherwise it is your responsibility should the package get rejected.

Handmade:
Keep in mind that all of my creations are handmade and/or hand assembled so minor differences are to be expected.
I do my best to be as informative as I can regarding item sizes so that you do not have to "imagine" how big or small a piece is. Please pay attention to the descriptions as well as scale pictures (where present).

My creations are not waterproof so please make sure you avoid contact with water including showering, swimming and submerging the pieces in water. Contact with oils, perfume and other chemicals should also be avoided.

Note that colours may vary slightly due to monitor colour settings etc.

Almost everything in my shop is customizable (with the exception of vintage components that cannot be adjusted for example).
All earring posts are nickel free.
If you would like a different kind of metal for earring posts or necklace chains send me a message so that we can decide what works best for you.

I reserve the right to refuse any sale.

Thank you for taking time to read my policies!
Feel free to contact me at any time : http://etsy.me/TzEUli , I do my best to answer as soon as possible :)

Return to my shop: mistyaurora.etsy.com