MnMTreasures' Shop Policies
Welcome to MnM Treasures where we offer unique, but functional treasures that make the perfect gift! Of course, you will want to purchase additional treasures for your own use!
We are the wife/husband team of Michele "n" Mike and we are proud to offer our handcrafted treasures on Etsy.
If you have never purchased from Etsy before, please read this to see how easy the process is: http://www.etsy.com/help_guide_checkout.php
We accept payment via PayPal. Payment is required immediately when purchasing.
Do not have a PayPal account? No problem - you can purchase with a credit card at our shop thru PayPal. You do not have to be a PayPal member in order to do this. PayPal is just the facilitator, and does not require any kind of sign up, or personal information from you than any other kind of credit card processor.
If you choose to purchase with a credit card and do not want to join PayPal, you still click on the PayPal icon. That will take you to a PayPal screen where you find the option "I do not have a PayPal account" and follow the instructions. It's easy and quick.
If payment is not received immediately, we will contact you to make sure you still want to purchase your handcrafted treasure. Transactions will be cancelled in 3 days if no contact is made by buyer and no payment received.
If you need assistance, please convo or email us at mnmtreasures [!at] gmail.com and we will be happy to walk you through it.
Special Shipping info: Orders placed between 11/25 and 11/30 will begin shipping 12/1
All items are shipped within 5 business days of receipt of payment.
For gift orders, we will ship to a different address than what is listed on your PayPal account. Please make sure your Etsy "ship to" address is the correct one, that is the address that your order will be shipped to, and leave us a note in the "message to seller" section when you checkout.
We ship items Priority Mail via the US Post Office whenever possible. On some of the smaller items we ship at the lowest possible price to keep your shipping costs reasonable.
If you would like additional protection on your items (insurance, etc) please leave send us a convo and we will set up a new shipping option. If you choose not to purchase additional protection we are NOT RESPONSIBLE FOR LOST ITEMS.
International shipping is usually quick but in rare occasions it can take up to 6 weeks. Again we keep shipping costs at a minimum but you may purchase additional services (faster shipping etc) for an additional price - please convo if you want to purchase these options. The buyer is responsible for fees levied by their government.
Buyer is responsible for any customs fees, taxes, duties, tariffs, etc. MnM Treasures will not be responsible for any lost packages, or delays held up by customs.
Each item is carefully packed and shipped to insure a safe journey.
Refunds and Exchanges
We want you to love your new treasure and stand behind our handmade items 100%. All sales are final, but if for some reason there is a problem, please contact us as soon as possible and we will try to resolve it.
If you are not completely satisfied with your purchase, we will issue a refund. Shipping costs are not refundable. The returned item must be shipped back to us before we can issue a refund.
Additional Policies and FAQs
Each Collapsible Basket is handcrafted from a single piece of wood. There may be slight deviations of shape, color and wood grain from the picture due to the uniqueness of each basket.
Please email or convo us if you have any questions about your order.
If you have problems with the finished order, please be a considerate and communicative buyer. Let us know first if you are not happy before placing your feedback. We will be happy to work something out with you!
We are not responsible for lost packages and keep all shipping receipts as proof of shipment. While we don’t anticipate any problems with lost packages, we need to state this here just in case. If this ever happened, we would do everything possible to find it from our end!
All contributed content © MnM Treasures
Last Updated November 24, 2014