MoccaByBaby
Leander, Texas
274 Sales
Shop policies
Last updated on
December 15, 2015
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We will always strive to accommodate requests, communicate effectively, and provide a quality product that will be loved and last! Our goal is to keep you coming back for more of our awesome Moccs :)
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
If you are not 100% satisfied with your Moccasins, we will do everything we can to make it right! If there is a problem, please let us know right away.
Full refunds will be assessed on a case by case basis. Shipping is never refundable. Custom orders are never refundable. All issues warranting a refund must be resolved within 2 weeks of the original sale.
We do not offer refunds for ordering the wrong size. PLEASE measure your littles' foot and round UP to the nearest half inch before deciding which size to purchase. And then measure again to be sure! Sizing according to age is just a reference and not an exact sizing guide, as every childs foot is different. It is always best to order UP if you are not sure about size!
Please keep in mind, these shoes are made for children. Children are hard on shoes! Normal wear and tear will not warrant refunds.
Full refunds will be assessed on a case by case basis. Shipping is never refundable. Custom orders are never refundable. All issues warranting a refund must be resolved within 2 weeks of the original sale.
We do not offer refunds for ordering the wrong size. PLEASE measure your littles' foot and round UP to the nearest half inch before deciding which size to purchase. And then measure again to be sure! Sizing according to age is just a reference and not an exact sizing guide, as every childs foot is different. It is always best to order UP if you are not sure about size!
Please keep in mind, these shoes are made for children. Children are hard on shoes! Normal wear and tear will not warrant refunds.
Payment
Payment is required at time of sale. We do not start working on moccasins until they have been paid for. No exceptions. We accept Visa, MasterCard, Discover, American Express, and Pay Pal.
Shipping
All items will be shipped within the 2-3 week turn around time unless otherwise specified. We process and ship all orders in the order in which they are received. (Unless an expedited listing is purchased) All items shipped will include a tracking number, which will be provided with the "item shipped" notification. Insurance for the value of your purchase will be provided upon request.
If you absolutely need your order within one week or less, you may purchase the "expedite my order" listing. **But please message us first to make sure we have what you are ordering in stock!**
We are not responsible for items once they leave the shop, as we can not control unforeseen circumstances regarding weather, shipment conditions, etc. If our packaging is faulty in some way, we will take that into account and work towards a solution!
If you absolutely need your order within one week or less, you may purchase the "expedite my order" listing. **But please message us first to make sure we have what you are ordering in stock!**
We are not responsible for items once they leave the shop, as we can not control unforeseen circumstances regarding weather, shipment conditions, etc. If our packaging is faulty in some way, we will take that into account and work towards a solution!
Additional policies and FAQs
Faux leather and Vinyl is primarily recommended for non-walkers. Walkers can use the faux leather, but will show signs of wear much faster!! It will just never hold up as well or as long as authentic leather. Please keep this in mind while ordering :)
Because I hand make each and every moccasin myself, each and every moccasin is unique and different! No 2 are exactly alike. I do my best to be as exact as possible!
As you look at each pair of moccasins, it may be hard to tell which shoe belongs on which foot. This is because of the way they are sewn. As your child wears them in, the moccasins will begin to break in and be more obvious as the left and right :)
Because I hand make each and every moccasin myself, each and every moccasin is unique and different! No 2 are exactly alike. I do my best to be as exact as possible!
As you look at each pair of moccasins, it may be hard to tell which shoe belongs on which foot. This is because of the way they are sewn. As your child wears them in, the moccasins will begin to break in and be more obvious as the left and right :)