Accepted payment methods
Returns and exchanges
Full refunds will be assessed on a case by case basis. Shipping is never refundable. Custom orders are never refundable. All issues warranting a refund must be resolved within 2 weeks of the original sale.
We do not offer refunds for ordering the wrong size. PLEASE measure your littles' foot and round UP to the nearest half inch before deciding which size to purchase. And then measure again to be sure! Sizing according to age is just a reference and not an exact sizing guide, as every childs foot is different. It is always best to order UP if you are not sure about size!
Please keep in mind, these shoes are made for children. Children are hard on shoes! Normal wear and tear will not warrant refunds.
If you absolutely need your order within one week or less, you may purchase the "expedite my order" listing. **But please message us first to make sure we have what you are ordering in stock!**
We are not responsible for items once they leave the shop, as we can not control unforeseen circumstances regarding weather, shipment conditions, etc. If our packaging is faulty in some way, we will take that into account and work towards a solution!
Additional policies and FAQs
Because I hand make each and every moccasin myself, each and every moccasin is unique and different! No 2 are exactly alike. I do my best to be as exact as possible!
As you look at each pair of moccasins, it may be hard to tell which shoe belongs on which foot. This is because of the way they are sewn. As your child wears them in, the moccasins will begin to break in and be more obvious as the left and right :)