MockingbirdMeadows' Shop Policies
Our products are the result of a marriage between a beekeeper and an herbalist. Our methods are guided by biodynamic practice and our relationship with the plants and critters that live on the farm with us. We do not use chemicals anywhere on the property, including in our own home. Our bees are fed their own honey and we disrupt their lives as little as possible. We do not directly heat our honey at any point in our process EVER- not even just a little bit. We feel strongly that if our soil and our bees are healthy and happy then we will capture the highest nutrition and healing potency possible. Our goal is to provide products and education that can help our customers as they strive to live their healthiest, best life everyday!
We accept paypal, cashier's check or money orders, and personal checks. State sales tax is required on purchases of body care products for Ohio residents, but is included in the cost at this time.
We ship via USPS and most often use priority post. We have found that to be the safest, least expensive and fastest method. If you are interested in having us ship to Canada or another country, please contact us and we can get you a shipping quote.
Refunds and Exchanges
We are very proud of what we produce and want you to be completely happy! Should you receive a product that is not what you expected, simply return it to us for a full refund. If something is damaged or broken when you received it, please let us know and we will replace it. Please do let us know within 3 days of delivery if you have any issues with your order and we would appreciate your feedback. We are always trying to improve our products where we can!
Additional Policies and FAQs
Please be aware that raw honey will solidify or crystallize over time. This is especially true in cold winter months during shipping! Never microwave your honey or heat it directly on a stovetop or oven. Simply heat some water, remove it from heat and place your jar inside until your honey is liquid again. Our honey pastes are naturally in a more spreadable, pasty consistency and do not need to be heated.
Please be aware that if you purchase our body cream- it does not contain any chemical separators. It will condense over time. Simply stir until it is creamy again and enjoy. The consistency may alter if shipped in extreme cold or heat. Again, allow it to come to room temperature and stir until creamy.
Please contact us directly if you are interested in corporate gift packages or custom orders involving custom labeling.
Last Updated October 20, 2011