ModernElm's Shop Policies
Welcome to ModernElm! All items sold are quality hand crafted pieces. Each piece is carefully assembled with our customer's satisfaction in mind.
We accept both Direct Deposit and Paypal as a payment option.
For Texas residents, sales tax will be applied to your total.
All pieces will be packaged in a way to ensure the protection of it. Jewelry pieces will be shipped through USPS using First class mail while bigger home items are shipped via USPS Priority Mail. They will be sent 3-7 days after payment is received; not including weekends or holidays. Shipping price covers both packaging and shipment costs. Items valued at $70 and over are also insured.
DOMESTIC: Tracking and delivery confirmation are included in the shipping price.
Delivery time for the United States takes about 3-5 days.
INTERNATIONAL: Tracking and delivery confirmation are available for Canada, but they are not available for other international purchases.
Delivery time takes around 10-20 days. The amount of time it takes to deliver your package is out of my hands and could take longer than 2 weeks if it is held up in customs. I apologize for any inconveniences that this may cause.
Any customs fees, taxes, or tariffs that may by incurred at the time of delivery are at the discretion of individual countries and are payable by the buyer.
**All items are shipped to the address provided by Etsy. Please make sure this is the correct address before completing your order.**
Refunds and Exchanges
If for some reason you are unhappy with your piece, please send me a message within 3 days of the arrival of the item. I will be happy to exchange or refund the item cost, minus shipping charges. Once I have received the item, I will process your return within 48 hours.
Custom and International orders cannot be refunded.
Additional Policies and FAQs
Feel free to request custom orders! However, I do not guarantee the ability to recreate certain listings in different colors, or the recreation of a sold listing. This may be because a certain material used is now unavailable. But send me a convo first! Most of the time I can fulfill your custom order. I will inform you of the shipping policy for your item if it is different than the regular one.
If you are interested in purchasing a certain piece, but cannot pay for it at the time, you are more than able to request to put the item on hold. The title of the item will then read, "Reserved for [Your first and last name]" You will have 3 days to make the payment for the item until it goes back on the market.
Regular shipping policies apply.
Last Updated August 20, 2014