Announcement Thank you for visiting Mohair Magic! Be sure to browse our store as it changes frequently.
Thank you for visiting Mohair Magic! Be sure to browse our store as it changes frequently.
Accepted payment methods
- Money Order
If you REALLY do not want to use Paypal, convo me and we will talk - I want to make it easy for you to shop in my store.
If you wish to to wait to pay, please contact me right away to make arrangements. Layaway is available at seller's discretion. (This option is only available to repeat Mohair Magic customers.)
On larger orders, any excess shipping charges will be promptly refunded.
All orders are shipped via the United States Postal Service. US orders ship daily.
ALL INTERNATIONAL ORDERS will automatically include a Certificate of Mailing, US $1.05. In lieu of delivery confirmation, this is valid proof the order has been shipped. International orders shipped USPS First Class International. This is the most affordable method. You may choose Priority International, which MAY allow for tracking, and has the option of insurance at an additional cost.
US ORDERS include Delivery Confirmation. This is my proof that I sent your order. If you wish to ship with insurance and tracking option for added protection (not available everywhere), please contact me prior to payment for order total.
Refunds and Exchanges
I am happy to offer exchange (not necessarily the same item) or refund. For returns, item(s) must be in like new condition, and I must be contacted within 3 days of receipt. For refunds, unless it is due to seller error or product defect, I will only refund the cost of the item. Shipping to you and back to me is at your expense. Refunds will not be sent until the item is received.
Additional policies and FAQs
Please order all you need for a project at one time to ensure they were all dyed at the same time. If you need larger quantities, please consider requesting the fiber or yarn be dyed specifically to your order.
I make every effort to ensure mohair locks that I ship are clean and as free from VM as possible, but there still may be a very small amount of VM (vegetable matter) in them as these mohair locks are from happy Angora goats that love to play in their hay!
I can't always respond to messages immediately, but I will respond as soon as I can (usually within 24 hours if not a holiday). I don't have a smart phone, and so do not have instant access to my Etsy shop. Thank you for understanding!
If you order from me, and I do not update your item as shipped in Etsy but you get a Paypal receipt marking your order as shipped with a tracking number - rest assured that your order is on its way!