MonsterFashion

61 Sales On Etsy since 2005

0 out of 5 stars
(40)

Announcement   Hey! We've changed our business name (and registered a new account before Etsy allowed shop owners to change their shop name). Find us over here ----> www.florenceoliver.etsy.com
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++ Check out our blog ++
www.florenceoliver.com

++ Follow us on Twitter ++
www.twitter.com/monsterfashion

All designs, images, and content © Monster Fashion/Danelle Williams 2004-2011

Announcement

Hey! We've changed our business name (and registered a new account before Etsy allowed shop owners to change their shop name). Find us over here ----> www.florenceoliver.etsy.com
-----------------------------------------------------------
++ Check out our blog ++
www.florenceoliver.com

++ Follow us on Twitter ++
www.twitter.com/monsterfashion

All designs, images, and content © Monster Fashion/Danelle Williams 2004-2011

Danelle Williams

Contact shop owner

Danelle Williams

Reviews

No reviews in the last year

Anonymous on Sep 30, 2011

5 out of 5 stars

I am extremely happy with my purchase! The packaging was lovely and the note it came with was very thoughtful. The product itself is wonderful, I use it as a pencil case. Quality wise and Service wise, everything was perfect!

Anonymous on Aug 24, 2011

5 out of 5 stars

Loved it:) very sturdy, and very cute

View all 40 reviews

Shop policies

Last updated on September 27, 2011
SHOP POLICIES (Updated October 2008):

Please read our policies carefully because we will not cancel your order if you failed to read this important information before you placed your order!

All of our items are handmade by one individual. The materials that we use are new and vintage (noted in the description) and we use interfacing and high quality materials to make our items durable. I take great care in crafting my items and because everything is handmade there will be slight variations - this makes your item one of a kind! Please contact me before ordering if you have any questions about an item.

We do our best to photograph representing the true colors of our items, but keep in mind the settings on your monitor may show the color as lighter or darker than it really is.

We have been crafting our goods since 2003 and selling online since 2004. Please let us know if you have any questions at all regarding our policies below.

We thank you for choosing to shop with us!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Money Order
Payment
We currently only accept payment through Paypal and US Money Order.

Making payment through Paypal is simple and you do not need an account to do it! If you need help making payment, please contact us and let us know.

If you wish to pay by Money Order please select the Money Order option when you check out.

Payment is expected at the time of purchase and must be made no later than three (3) days after the purchase unless you contact us PRIOR to purchasing to work out a payment agreement.*

If payment has not been received within three (3) days, we will Etsy convo you, email you and send an invoice.**

If we do not hear back from you or cannot come to an agreement within 7 days after our communication attempts, the transaction will be reported, the item relisted, and you will be given negative feedback.

*This deadline does not apply to Money Order payments. Money orders must be received within 10 days of the purchase date.

**This policy does not apply to Money Order payments. If we have not received your Money Order within 15 days of the purchase date we will follow the transaction reporting policy outlined above.
Shipping
Orders are shipped within 2-3 days of purchase unless stated otherwise. Most orders are shipped within 24 hours.

Shipping is done through USPS First Class Mail and USPS First Class Mail International. Shipping prices include actual shipping cost, but may also include cost of shipping materials, a small handling fee and delivery confirmation (U.S. only) to protect buyer and seller.

We recycle shipping materials whenever possible. Most small items are shipped in bubble mailers. Most handbags will be shipped in boxes and shipping will be USPS Priority mail. Lost/Stolen/Damaged in shipping policy still applies - see below:

Once we have shipped your item we can no longer take responsibility for whether it gets lost, stolen, or damaged.

- U.S. Customers -

For orders with shipping rates of $1.50 and higher - you will receive an email with your Delivery Confirmation number once your package has shipped. If you are concerned about your package getting damaged or lost in the mail you may purchase USPS Insurance for a small fee.

If you would like to purchase Insurance please let us know in the "Message to Seller" box and we will send you an updated invoice. The cost of adding Insurance starts at $1.70.

Again, we cannot guarantee lost, stolen, or items damaged in transit if you do not purchase Insurance. All of our items are carefully packaged, but we cannot control how your package is being handled through the USPS service.

If your delivery confirmation tracking shows the status of the package as "Delivered" but you have not received it we are not responsible for a stolen package and cannot replace it. Should this happen, please contact your post office immediately about the package. Usually it accidentally gets scanned and is still at your post office.
If you are worried about any packages getting stolen work out an agreement with your individual mail carrier for where to leave your packages if they do not fit in your mail box - inside a side door, with a neighbor, or ask them to leave a slip that you can take to the post office to pick it up.

- International Customers -

Your purchases will be shipped via First Class International mail unless otherwise specified. This shipping method can take up to 2 weeks or more to arrive depending where you are located. If you need a faster service, please contact us for rates before making your purchase.

Due to the unfortunate high expense of International shipping we are not able to offer Delivery Confirmation service or Insurance to our International customers unless you opt to upgrade to a faster shipping method.

Monster Fashion is not responsible for any taxes or duties due on International packages.

**In regards to all packages: if we receive a returned package that is marked "Refused", "Unclaimed", or "Invalid Address" by the USPS you will receive a refund of the purchase price less shipping costs. If your package is sent back to us as damaged and the item is okay, we will reship at our expense. If the item itself is damaged we will contact you for replacement options or refund of item cost, less shipping.**
Refunds and Exchanges
Because we believe in customer satisfaction, please contact us immediately if you are genuinely unhappy with your item.
Email your return request to: monsterfashion [!at] gmail.com
Once we receive your email and write you back with further instructions, the item must be returned in perfect, unused condition (the same way you received it) within 10 days of the original shipping date. You are responsible for return postage and must add Delivery Confirmation service.

Once we receive your return you will be refunded the purchase price, less original shipping charges.
Additional policies and FAQs
++ Purchasing an item as a gift and want it gift wrapped? Let us know in the "notes to seller" box and we'll gift wrap it for free!

++ All of our items are crafted in a smoke and cat free home.

++ Please let us know if you have any further questions.

++ We reserve the right to change our policies at any time.

Thank you for supporting handmade!