MoomettesCrochet

No Returns or Exchanges accepted at this time due to COVID_19 virus.

*Refund on orders that ship for free will have a charge deducted from the item price, equivalent to the postage charges I paid to send the item to you.
*These charges MAY range between $3.25 -$8.95 for USA orders.
*If you cancel an order before it was shipped out I will still charge a fee of USD$0.50 due to the merchant fees associated with the transaction that are non refundable.

Original shipping costs are non-refundable. Up to a 20% Restocking Fee MAY Apply for any returns accepted under certain conditions and Buyer must provide photos and will pay return shipping costs before any refund is issued and; those with undeliverable address returned to sender. No replacements.

Please contact me within 24 hours if you have any concerns with your order. Allow 24 hours for a response.

Payment can be made via Paypal or into the Etsy account. I will only start with your order once payment has been received. If you place an order and want to cancel it before you have paid, just let me know and I will cancel the order.

If you have already paid for your order and I have already started making it, then I would not be able to cancel it. I will always try to accommodate special circumstances, although Etsy and Paypal commissions may still be payable by you if I refund an order that has been paid.

I also accept Etsy Direct Checkout, Gift Cards, and Paypal.

ALERT: Please note due to circumstances beyond our control such as inclement weather, other acts of nature and USPS high mail volumes and staffing issues, there may be a delay in shipping or receiving your order. While every effort is being made to get your order t o you as quickly as possible, due to the current situation, there may be some delays on US shipments beyond the estimated delivery dates you are shown by Etsy. Thanks for your understanding.

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

North America:
ALERT: Please note due to circumstances beyond our control such as inclement weather, other acts of nature and USPS high mail volumes and staffing issues, there may be a delay in shipping or receiving your order. While every effort is being made to get your order t o you as quickly as possible, due to the current situation, there may be some delays on US shipments beyond the estimated delivery dates you are shown by Etsy. Thanks for your understanding.

During Pandemic 7-14 business days after item ships.
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. Priority Shipping Upgrade available at an upcharge.

♻️Clean recycled shipping material is used when possible.

All due care will be taken to package this item securely for shipping. I strive for great Customer Satisfaction! Eco-Friendly and often sanitized, clean, recycled packaging is used during shipping to save the environment and keep costs low. Free Shipping orders are sent the most economically feasible method to save you on shipping costs. Optional USPS Tracking available on certain order and Priority Shipping Upgrade available at an upcharge.

All shipping via USPS

All purchases eligible for Free Shipping will be sent via the most economical method through USPS based upon total weight of purchase of items price only.

Priority Shipping Upgrade for those requesting Priority Mail on qualified items eligible for Free Shipping over $35 is available for an upgrade add-on price HERE:
https://www.etsy.com/listing/841534214/rush-processing-with-usps-priority-mail?click_key=030f6404849091e61d5e1c3a03581ef7bc66e757%3A841534214&click_sum=a188b9ca&ref=shop_home_active_1&frs=1

I do not include invoices on domestic shipments.
Your online receipt is available on Etsy under the "YOU" icon, "PURCHASES & REVIEWS."

Multiple items in one order must be sent to one address only.

IMPORT, DUTIES, ANY International or State TAXES not included. International buyer is responsible for all costs associated with International Shipping, including any Duties, Taxes or VAT Fees.

Shipping to Confirmed Addresses only.

From ETSY, you will receive a shipping confirmation which includes information when your item has shipped via ETSY; this information is both generated and collected by ETSY and cannot be changed, altered, etc. on my end.

COMBINED SHIPPING RATES REFLECTED WHEN ITEMS ADDED TO CART
Etsy has removed the option of showing my Combined Shipping Rates to you. I DO offer Combined Shipping on any multiple purchase items. Etsy automatically will calculate the combined shipping shown when you purchase.

Processing time for Most items will ship in 1-7 business days, most always usually sooner. Presently with the increase in demand for items due to Covid19 my processing time is about 3 -10 days.

Shipping Upgrade to Priority Mail is available as a separate Add-On purchase for domestic shipping within USA and APO; please only purchase after reading guidelines, Add-On listing only. Available at checkout.

All domestic USA and APO packages shipped using USPS

If you do not receive the package and USPS confirms that the package has been delivered to the address provided, you will need to take the matter up with your post office. Check with your family member, neighbor or anyone else that may be taking in your mail, or tampering with your package deliveries.

Seller will not be held responsible for any delayed, lost packages or damage incurred by USPS once item leaves the shop and ships. Seller will not be responsible for items that have not been received when USPS confirms their arrival or delivery. Seller will not be responsible for stolen packages when delivery has been confirmed. It is the buyers responsibility to provide a safe and secure delivery location. Filing a stolen package Police Report is recommended.

We have no control over the length of time it takes the Post Office to deliver mail once the item is placed in their possession. No Refunds for delayed items that you have received a tracking number for.

Coupon Discounts from unauthorized sources (other than issued by Moomettes Crochet and sent via the Etsy platform email system) will not be honored, and orders will be cancelled.

Rush Orders
I do accept rush orders. Please purchase the rush order upgrade listing available if you need your item faster than the stated turnaround time. Available Here:
https://www.etsy.com/listing/841534214/rush-processing-with-usps-priority-mail?click_key=030f6404849091e61d5e1c3a03581ef7bc66e757%3A841534214&click_sum=a188b9ca&ref=shop_home_active_1&frs=1

Shipping Deadlines
I cannot guarantee that an item will be delivered by a certain date unless we discuss it before hand and Priority or Express shipping is used. Asking in the "notes to seller" section for the item to be shipped quicker than the expected turnaround time is NOT a guarantee that the item will ship out faster. I often don't see the notes to seller notes until I begin to work on the item, so I may not see the note until it is too late to meet the deadline. If you need an item faster than the expected turnaround time, please purchase the rush order listing here -
https://www.etsy.com/listing/841534214/rush-processing-with-usps-priority-mail?click_key=030f6404849091e61d5e1c3a03581ef7bc66e757%3A841534214&click_sum=a188b9ca&ref=shop_home_active_1&frs=1

Returns and Refunds:
No Exchanges, Returns or Refunds.
An effort will be made to contact you if I receive an item back as a return to sender (RTS). I will hold onto RTS items for 45 days after contacting you, and then the item will be donated.

Please note that Face Masks are Handmade and are not a custom fit.

Clear communication is always appreciated, and positive reviews are deeply treasured.

Crochet Items are Handmade in New England, USA in my smoke-free home studio.
Convo with any questions.
Allow 24 hours for a response.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of Crochet items for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain US territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, Moomettes Crochet, the data controller of your personal information. If you have any questions or concerns, you may contact me at

moomettesmagnificents @ gmail dot com