No Returns or Exchanges accepted at this time due to COVID_19 virus.

Original shipping costs are non-refundable. Up to a 20% Restocking Fee MAY Apply for any returns under certain conditions and Buyer pays return shipping costs and those with undeliverable address returned to sender. No replacements.

Please contact me within 24 hours if you have any concerns with your order.

My preferred method of payment is PAYPAL. The Etsy interface might not make that available to you, but rest assured I do accept Paypal. Send me a convo if you encounter an Etsy glitch that causes Paypal to "disappear."

I also accept Etsy Direct Checkout, Gift Cards, and Paypal.

Items are packaged as carefully as I would like to receive them. All due care will be taken to package this item securely for shipping. While fancy packaging is nice, I prefer to use protective packaging to avoid damage and because I want to save you these unnecessary expenses of shipping costs. This may include sanitized, clean, recycled shipping bags or boxes. I strive to give you 100% Great Customer Satisfaction!

IMPORT, DUTIES, ANY International or State TAXES not included. International buyer is responsible for all costs associated with International Shipping, including any Duties, Taxes or VAT Fees.

Shipping to Confirmed Addresses only.

All shipping via USPS

From ETSY, you will receive a shipping confirmation which includes tracking information when your item has shipped via ETSY; this information is both generated and collected by ETSY and cannot be changed, altered, etc. on my end. You can track the status of your package at the USPS website by entering the tracking number provided to you.

COMBINED SHIPPING RATES REFLECTED WHEN ITEMS ADDED TO CART
Etsy has removed the option of showing my Combined Shipping Rates to you. I DO offer Combined Shipping on any multiple purchase items. Etsy automatically will calculate the combined shipping shown when you purchae.

Processing time for Most items will ship in 1-5 business days, most always usually sooner. Presently with the increase in demand for items due to Covid19 the processing time is about 3 days.

Shipping Upgrade to Priority Mail is available as a separate Add-On purchase for domestic shipping within USA and APO; please only purchase after reading guidelines, Add-On listing only.
Shipping to confirmed addresses only.

All shipping via USPS.

All domestic USA and APO packages shipped using USPS Tracking and Delivery Confirmation.

If you do not receive the package and USPS confirms that the package has been delivered to the address provided, you will need to take the matter up with your post office. Check with your family member, neighbor or anyone else that may be taking in your mail, or tampering with your package deliveries.

Seller will not be held responsible for any lost packages or damage incurred once item leaves the shop and ships. Seller will not be responsible for items that have not been received when USPS confirms their arrival or delivery. If your order total is over $50 USD, insurance will be provided by seller. If there are any claims for loss, damaged, or items not received, you will be required to fill out an insurance form online before any refund will be processed.

We have no control over the length of time it takes the Post Office to deliver mail once the item is placed in their hands and a tracking number is sent to you. No Refunds for delayed items.

Due to an increase in demand for online shopping because of Covid19 virus, the shipping carriers are reporting a delay in some processing of items and staffing issues. Your understanding is appreciated.

Coupon Discounts from unauthorized sources (other than issued by Moomettes Crochet) will not be honored, and orders will be cancelled.

Clear communication is always appreciated, and positive reviews are deeply treasured.

Crochet Items are Handmade in New England, USA in a smoke-free home studio.
Feel free to Convo with any questions.
Please allow 24 hours for a response.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of Crochet items for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain US territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, Moomettes Crochet, the data controller of your personal information. If you have any questions or concerns, you may contact me at

moomettesmagnificents @ gmail dot com