MoonCircus' Shop Policies
Hi! I hope you're enjoying coming to our online shop.
Most of our items are limited as I don't stock fabrics in too large a quantity. I buy from textile shops so consequently very much depended on the stock available. But if you like an item and we happen to run out of the exact material, colours or prints, I can give you other options and email them to you.
Silk chiffon, silk satin, cotton voile and cotton linen are always available. We'll update you whenever there's any change in colours as I dye some of the fabrics to suit each collection.
Below is our sizing chart.
*For trousers order, please specify your inseam measurement (crotch to ankle or floor) and whether you plan to wear them with heels or flats.
0/XS = 36french
bust 83-87cm/32.7"-34.3" waist 63-67cm/24.8"-26.4" small hips 78-81cm/30.7"-31.9" hips 86-90cm/33.9"-35.4"
1/S = 38french
bust 87-91cm/34.3"-35.8" waist 67-71cm/26.4"-28" small hips 82-85cm/32.3"-33.5" hips 90-94cm/35.4"-37"
2/M = 40french
bust 91-95cm/35.8"-37.4" waist 71-75cm/28"-29.5" small hips 86-89cm/33.9"-35" hips 94-98cm/37"-38.6"
3/L = 42french
bust 95-99cm/37.4"-39" waist 75-79cm/29.5"-31.1" small hips 90-93cm/35.4"-36.6" hips 98-102cm/38.6"-40.2"
*backlength (from back nape down to waist), taken w/head slightly bent
*small hips is 10cm (4" below waistline)
*hips (taken from the widest part near upper thigh)
*hips length (from original waist down to the widest part)
*bust is not the same with bra size. it's taken from the pointiest part of your breast and around.
*any measurement other than the above chart will bear an additional cost depending on the alteration from our chart. Do contact me if you're uncertain about taking your measurement.
Some styles need a few other measurement. I'll let you know what is needed based on the chosen style.
Unfortunately, we accept payment by PayPal only
For local (Indonesian) buyers, bank transfer and cash payment(Jakarta based)are another option. Please contact me for bank details and the currency conversion. I'd appreciate if payment is made as immediate as possible. Let me know if you want me to put aside an item for you, I'll try to accommodate as best I can.
Paying in installment is acceptable if your purchase exceeds $120.00 In this case, please email me so that we can discuss the time limit and how to proceed.
I'll start making your order when the payment is completed.
We use Express Mail Service (EMS)as our default shipping method. Track number will be sent once your purchase is shipped. Your package can be traced online 2 business days after the shipping date. Shipping invoice is available upon request
Please let me know if you want to use a different carrier. I can send you the quote, delivery time, etc.
Shipping is free for buyers located in Jakarta and Java. We use PCP for buyers from other provinces in Indonesia.
Taxes & duties are of buyers' responsibility.
We're sorry but any damage incurred during the shipping process is beyond our control.
Refunds and Exchanges
Refund or exchange is valid when there are faults in quality (sewing or fabric). In such a case, please email me before you return it. I'd appreciate if you send it back within 7 days after reception (unworn, unscented).
For ordering a wrong size, we only offer an exchange and the return shipping charge born by buyer as well as the 2nd shipping.
We're sorry that shipping is not refundable. In exchange, I can offer you shop credit for your next purchase.
*Promotional items are not refundable
Exchange and refund are not available for custom orders. Any inquiry on this matter, do not hesitate to contact me so that we can sort it through in the best manner possible.
Additional Policies and FAQs
Custom orders take 7 - 28 days longer depending on style and the availability of materials.
I accept custom orders for bridal, evening gown, etc.
Any item on the listing that's made to fit your individual measurement will have an extra cost depending on style and requirements. For further information, please email me at:
mooncircus09 [!at] gmail.com
Please take your measurement carefully if you want to order based on your specific measurement as it requires making a new pattern and it can't be returned. I'll inform you on what measurement will be needed based on style.
Information on wholesale is available upon request.
Should you have other questions, do not hesitate to contact me.
Last Updated February 3, 2011