Announcement THERE IS A CLEARANCE SALE ON GET YOUR BARGAINS NOW!
THERE IS A CLEARANCE SALE ON GET YOUR BARGAINS NOW!
‘With a passion for fashion, feed your desire. Be unique, don’t co-exist, impact and inspire’ www.moondoll.co.uk Tweet & Insta : @TheMoonDoll
Step in to a fashion emporium – a place for you to shop and share your creative thoughts and pick up on new trends and style ideas. A fluffy, creative eye perspective. An outpost for curious divergent thinkers who appreciate art and inspiration from a wide mix of sources. Updated regularly, inspiration drawn from - and relevant to - the larger creative world
Moon Doll Boutique is filled with kitsch collectable pieces; sourced regularly from all around the world. Specialising in minimal stock of each item so that you can create an individual style of your own. Using vintage finds, luxe fabrics and all things creative and precious, we break the box of norm and work outside the lines. Not manipulated by mainstream fashion and being diverse in what we do we source, we shoot, we design, we doodle, we customise and we create exclusively for you.
‘With a passion for fashion, feed your desire. Be unique, don't co-exist, impact and inspire’
Curate and create. Love my job, love being able to do what I do.
Governing Law and Jurisdiction
The following terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.
Ethical Sourcing Policy
As a reputable and trusted business committed to offering its customers high quality products, Moon Doll recognizes its obligation to ensure that suppliers are operating ethically.
We expect our suppliers to consistently provide an environment which protects their employees’ health and safety and basic human rights.
We may from time to time change these Terms at our sole discretion. By using this Website after any such change(s), you agree to comply with, and be bound by, the Terms as changed.
Accepted payment methods
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.
In order to contract with Moon Doll you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Moon Doll retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Moon Doll or may in some cases be a third party. Where a contract is made with a third party Moon Doll is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. SALE items are non refundable or exchangeable under any circumstances
All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
Coupons & Discounts
Discounts may in our complete discretion from time to time be offered to selected customers. Discount privileges will be subject to monthly review. Discount privileges may be withdrawn at any time in relation to any Order which has not been acknowledged
Your credit card company may undertake an additional security check to confirm it is you making the order.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
We will retain the legal ownership of the Items until full payment has been made by you and such payment has been received by us. Legal ownership of the Items will immediately revert to us if we refund any such payment to you. Risk in the Items will pass to you on delivery to you.
The cost of UK Standard Delivery is free and covered by Moon Doll and your order will be sent out via the most suitable carrier, depending on size and weight. For added security measure or speedy deliveries you will have to contact us for this to be arranged, dependant on the size of the order it could be at an extra cost. International orders have to be specially arranged and at a small extra cost dependant on size of order and location of delivery.
Order tracking is not available for Royal Mail deliveries, so please wait the full 3 working days for your delivery to arrive. We will advise you if your order is being dispatched via Royal Mail.
Your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt.
If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.
Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
For any further enquires with regards to this subject please email us: info [!at] moondoll.co.uk where someone will be more than happy to assist you.
Moon Doll and its designers insure each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Moon Doll and transfer of
Moon Doll and its designers shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Refunds and Exchanges
Once the service is paid for, we cannot make changes to it. Therefore, if you wish to amend the address, you will need to cancel the collection and pay for a new one.
We do not offer refunds on any of our items but do offer one time exchanges and/or alterations free of charge unless item left our premises faulty we do not accept liability items damaged after its has left for shipping. Many of our items are handmade, customised or reclaimed pieces of fabric/jewellery/accessory. These items can hold natural defects as well as minor imperfections. Items such as these will never be produced and sold in perfect condition. We cannot offer refunds on items which fall under this category.
We need an address that the courier can access and a responsible adult must be present to hand over the goods. If the courier is unsuccessful in their attempt to deliver your goods, you will still be charged the cost of the service.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Moon Doll and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Moon Doll’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Images used on the Moon Doll site are not entirely property of Moon Doll and where possible credits have been given
If you have received an item from Moon Doll Boutique as a gift you can exchange it for another item of the same value or more provided you pay the cost difference and the additional shipping, taxes, and import duties, and any additional charges which may incur as a result of exchange.
Additional policies and FAQs
We will treat all your personal details as confidential and we will only disclose this information in the circumstances set out below. We will keep it on a secure server and we will comply with UK Data Protection legislation in relation to the use of your personal data. When you register on this Website, or make a purchase we will ask you to input and will collect personal details from you such as your name, e-mail address, billing address, telephone number. We may also collect, and our third party providers may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, any advertisements you may have clicked on, and any search terms that you entered on our Website. We confirm that any personal details which you provide to us (or which are available on public registers) and any user information, from which we can identify you, is held in accordance with the registration we have with the Information Commissioner’s Office.
We use your information only for the following purposes:
1. Maintaining your registration,
2. Processing your order and share necessary information with the respective designer or courier company,
3. For statistical purposes to improve this Website and its services to you,
4. To serve website content to you,
5. To administer this Website,
6. If you consent, to notify you of products or special offers that may be of interest to you,
7. If you consent, to send you information by post or email.
We will not release your personal details, however you should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal details and /or user information, we are entitled do so.