Announcement
Follow us on Instagram for live sales every week!
Physical location times:
Monday and Tuesday: CLOSED
Wednesday-Friday: 10-5
Saturday: 10-4
Sunday: CLOSED
★PLEASE READ IMPORTANT TOPICS PRIOR TO PURCHASING★
★Free domestic shipping on orders over $35!
★Free gift included with every purchase! Goodie bags included with orders over $100!
★SHIPPING TIMES: Orders are shipped Monday-Friday with daily drop off's by 4:45pm EST (some orders are missed in the scanning process, but will start tracking at the nearest distribution center). We do not ship packages on Saturdays or Sundays.
Once we receive your order, it takes us approximately 2-3 business days to package and get them to the post office. These times vary due to small order volumes and large.
HOLIDAY SHIPPING: Please note that we are in holiday season. Please account for shipping delays as we are experiencing higher demand and the postal system is flooded with holiday packages.
★INTERNATIONAL BUYERS: It is common that shipping is sometimes over calculated at checkout; you will receive a refund for any shipping overages once your order is packaged. Please contact us if you wish to ship using a different method other than USPS (UPS, fedex); we will likely do this on our own if the shipping is cheaper for another carrier. We will tend to use UPS for larger shipments going internationally because usually they are safer with the package. The buyer is RESPONSIBLE for ALL duty or custom charges. Please be aware that we do not set tax or customs charges, that is the carrier.
Please note that shipping has dramatically slowed down for international buyers!
★POSTAL INSURANCE: If the package is first class (under 1lb) there is no insurance on the package. If the package is priority mail, there is $50 insurance on the package. If you wish to add more insurance, please contact us to do so.
★DAMAGED OR LOST ORDERS: Most order are shipped with USPS priority mail, you can submit a claim to the USPS for damaged items or lost goods. To submit a damaged item claim, you must take the entire package and it's contents to your local post office (you must have the entire box, packaging, and contents). You will usually receive a response by mail within two weeks if your claim was accepted or denied.
Link for domestic insurance claims: https://www.usps.com/help/claims.htm
★REFUNDS AND EXCHANGES: Refunds will be accepted on non-sale items that are sent back in the original condition and the buyer pays for the return shipping fees. If the refund causes the order to no longer qualify for free shipping (under $35 in the US), we will deduct our shipping cost from the refund. This applies to entire purchase returns, even for one piece orders. Restocking fees may apply to process a refund which will be decided on a case to case scenario.
We do not typically do exchanges. However, these are also decided case by case due to different situations. Please contact us first.
★PLEASE CONTACT US IF THERE IS A PROBLEM WITH YOUR ORDER: We are human, we all make mistakes. Please contact us first about an issue with an order. We will be happy to assist you or fix the issue. For example, if you see that we have not included something in your package that you ordered, please contact us so we can fix that!
★COUPON CODE for non-sale dates: CRYSTALLOVE for 15%
Support email address: support [!at] moonmountaingemsshop.com
Follow us on Instagram and TikTok @MoonMountainGems for updates, flash sales and giveaways!
New items are posted frequently so make sure to check back!
*all claims for metaphysical healing are not clinically tested; these should not be used in place of medical treatment or advice from a doctor or therapist.
★BULK AND WHOLESALE: Please contact us for further information regarding prices. You will need your state's Resale Certificate or your Sales and Use Certificate on hand and ready to send.
https://moonmountaingemsshop.com
Items
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Reviews
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Carlee on May 19, 2023
5 out of 5 starsBeautiful tower and perfect size! Also great customer service!
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About MoonMountainGems
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: before item has shipped
More information
Frequently asked questions
Gift wrapping and packaging
When you select a package as a gift, it means that no invoice will be included in the order. We do not gift wrap.
Shipping Overages
Shipping overages will always be refunded once your order is packaged.
How do you package your items?
With the upmost care! We use packing materials such as newspaper, peanuts, bubble wrap, etc. What is so amazing is that most of these items are reused or donated. We rarely have to buy packing materials! Making our packing environmentally friendly!
Why shop at Moon Mountain Gems? Is it Ethical?
At Moon Mountain Gems, our goal is to provide you with unique, authentic and high quality crystals and minerals. We travel looking for the best, most reliable suppliers in order to give you the most affordable option. All the work is done for you! We pride ourselves in finding the best products. We work hard to make sure that ALL of our products are ethically sourced.
Seller details
is considered a professional seller (known as a trader) in the EU. What's this?