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Reviews
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Alba on Jul 20, 2026
5 out of 5 starsCase arrived well packaged and very fast. the colors are so cute and the case is very sturdy I love it. I've gotten lots of compliments on it
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Kitty on Jul 1, 2026
5 out of 5 starsSuperb custom phone case! Made exactly as ordered and shipped super quick. Great communication. Highly recommended! Thank you again!
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Homewood on Jun 13, 2026
5 out of 5 starsSeller was kind enough ti give me a preview of what my phone case would look like. Came out perfect! The outer shell feels very high quality while the soft silicone is a nice layer of extra protection.
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Joel on Jun 6, 2026
5 out of 5 starsVery nice case for the price, love the customization options, shipped in very timely manner!
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Tasha on May 13, 2026
4 out of 5 starsshipped on time, some of the whale sharks did not line up very well
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Evelyn on Apr 28, 2026
4 out of 5 starsI love the product! It's a hard case, so it's very nice. The only downside is that the lid portion of the case doesn't stay on the top of the AirPods, even with the sticker. Maybe it's just me, but I am struggling to not knock it off sometimes.
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Danielle on Jul 17, 2026
5 out of 5 starsPhoto case is great. I have an old iPhone 12 so was glad to find a custom case. This one is well crafted and very pretty with the flowers and my name. Quality purchase. I’m very happy.
Jenny responded on Jul 17, 2026
Thank you so much for your kind words! I'm so happy you loved your new case! ✨✨✨
About Mooncodes
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 6 hours of purchase
More information
Frequently asked questions
Made to Order
At Mooncodes, all items are made to order. Each product is created especially for you with care and attention to detail 🤍 Our goal is to offer high-quality personalized products and a smooth, transparent shopping experience.If you have any questions, feel free to contact us through Etsy messages before placing your order.
RETURNS AND REPLACEMENTS POLICY
All items are made to order and carefully inspected before shipping. We only accept returns or replacements for manufacturing defects, such as printing errors or receiving the wrong model. Please contact us within 5 days of delivery with clear photos of the issue. Normal wear and tear or damage caused by use is not considered a defect, and we are not responsible for damage to your device.
Can I exchange my case if I order the wrong model?
No. Each case is made specifically for you based on the selected design, phone model, case type, and finish. Because of its personalized nature, we're unable to resell returned items, as it's very unlikely someone else would want the exact same combination from our wide selection of designs, phone models, and finishes. We truly appreciate your understanding 💌
Cancellations
Cancellations are accepted within the first 6 hours after purchase. Once your order enters production, we're no longer able to cancel it.
Customer Support
Please contact us through Etsy messages for any questions or concerns.We typically respond within 12–24 business hours.Our goal is to provide friendly, clear, and helpful customer support.
Custom and personalized orders
All custom and personalized orders are made to order. Please make sure to select the correct phone model when placing your order. Due to the personalized nature of these items, returns or exchanges are not accepted, unless the item arrives damaged or defective.
Shipping
Orders are shipped via trusted third-party carriers. Once your order ships, you'll receive a tracking number.Shipping times are estimates and may vary due to factors beyond our control, such as carrier delays, customs, weather, or peak seasons. Please be sure your shipping address is correct at checkout, as we're unable to take responsibility for orders sent to an incorrect address provided by the buyer.
⚠️ Custom Items & Copyright Notice
Please note that we do not accept or reproduce any images, logos, or designs that are protected by copyright, trademark, or intellectual property rights unless you can provide official authorization for their use.By submitting your design, you confirm that you have the legal rights and permission to use the image. We reserve the right to refuse or cancel any order that includes copyrighted or trademarked material without proper authorization.Thank you for your understanding and cooperation.
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