MoonlightMill

Custom Carved Wood Signs & Engraved Ornaments

| Pittsburgh, Pennsylvania

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.

Announcement    Welcome, friends!!

It's a new year which means our shop has and will be adding NEW designs daily! We are particularly excited about adding the wooden baby name discs and name tags for photo props for all your beautiful new babies!

We intermittently choose to run sales throughout the year at various times on circulating pieces, so if you would like to utilize these sales, please check back frequently to see what products are being featured!

Thank you so much for checking out our shop! As always, if you have any questions at all, please don’t hesitate to reach out! We are more than happy to help in any way we can! :)

Stay safe everyone!

- Moonlight Mill

Announcement

Last updated on Aug 9, 2021

Welcome, friends!!

It's a new year which means our shop has and will be adding NEW designs daily! We are particularly excited about adding the wooden baby name discs and name tags for photo props for all your beautiful new babies!

We intermittently choose to run sales throughout the year at various times on circulating pieces, so if you would like to utilize these sales, please check back frequently to see what products are being featured!

Thank you so much for checking out our shop! As always, if you have any questions at all, please don’t hesitate to reach out! We are more than happy to help in any way we can! :)

Stay safe everyone!

- Moonlight Mill

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Moonlight Mill

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Moonlight Mill

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Average item review
5 out of 5 stars
(2392)
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Quality 360 Shipping 347 Customer service 159

About MoonlightMill

Sales 15,020
On Etsy since 2017

Every accomplishment starts with the decision to try.

Welcome, friends new and old!

Here at Moonlight Mill we proudly specialize in custom carved wood signs and then expanded our business to custom engraved wood ornaments! Our family has always had a passion for nature and we recognize the value in its creations, not only towards our business, but the environment as well. That being said, we are so excited to announce that we have now teamed up with onetreeplanted.org and for every purchase made with our shop, a tree will be planted here in the US. We are thrilled to give back to the earth and connect you all to our new journey!

Some fun facts about our shop! 😊 We are family owned and operated! We source all our wood locally from a little map dot of a town in rural Pennsylvania that we grew up loving. Our Mill consist of four people – Dan, Dave, Kristin and Chelsea. We are husband and wife duos, with Dave and Kristin connecting us all together by being brother and sister.

We started and continue to run our business by working moonlight hours, which is how we got our name. We are happy to say after almost 4 years in business, we all still happily come together (with lots of caffeine and witty banter) night after night to do our part in cutting, sanding, staining, and meticulously finishing all our orders.

There’s one last thing we should mention, our Mill is frequently visited and supervised by our lovable family dogs, Dixie, Otto, and Hudson. So, if you have any issues with your order, please take it up with them! 😉

-Moonlight Mill,
Dan, Kristin, Dave & Chelsea

Shop small. Support local businesses. Help make movements.

Shop members

  • Dan

    Owner, Designer

    Dan is married to Kristin. He’s our tech guy, machine operator, wood cutter, handyman, organizer, and does basically whatever else we need him to do! He’s very knowledgeable about all our shop’s gadgets because he’s in the construction line of work.

  • Kristin

    Owner, Designer

    Kristin is married to Dan and her brother is Dave. She is a hairdresser by trade, but currently a stay at home mom, raising her beautiful girls and our shop dogs, Dixie & Otto. Kristin is the mastermind behind starting this business and loves it!

  • Dave

    Owner, Designer

    Dave is married to Chelsea, and Kristin is his sister! He holds a full time position in sales outside of co-owning Moonlight Mill. Dave has always been interested in entrepreneurship, so he is thrilled to be able to pursue this business.

  • Chelsea

    Owner, Designer, Customer Service

    Chelsea is married to Dave. She is a full time registered nurse outside of her duties with MM and mom to our newest shop dog, Hudson. Chelsea handles all correspondence and templates! She has always been the artsy type, so she loves getting creative!

  • Dixie

    Shop Dog, Manager

    Dixie is our shop dog. She oversees all operations from a comfy lounging position.

  • Otto

    Shop Dog

    Otto is one of our newest members joining our team in September of 2020! He's the voice of the operation ;)

  • Hudson

    Shop Dog

    Hudson is our newest addition to the team! This lovable little Golden is the heart of the operation.

Shop policies

More information

Last updated on Feb 4, 2021
Frequently asked questions
Care instructions

If you choose to expose any of our products to the outdoor elements, please maintain it as you would any other wood product when exposed to these elements.

Disclaimer

- Each cut of wood varies. We do not consider wood with knots or more prominent grain to be a defect and each cut WILL vary. We value the character of our wood and we do our best to maintain its natural state.

- We strive to do our best to mirror each finish, but because each cut of wood is unique, some finishes may not be identical to the pictures displayed.

- Our wood is locally sourced and may come to us with imperfections on the back. We do not engrave the backs of our pieces. We will not refund or replace any item for imperfections on the back.

-We are not responsible for errors on your order form. Please review your order carefully before you check out. We start our process immediately and do not accept cancellations/returns.

Do you take custom order requests?

Absolutely! Please message us with your custom order request and we will be happy to get back to you.

Please keep in mind, all of our items are listed to be personalized so we do not require a message to customize our signs or ornaments with your family names and dates, etc. Just place this information in the personalization box provided. However, if you would like a design that is completely different from something we have listed, please message us or simply choose the size and sign design that looks closest to what you want your finished product to look like, add it to your cart, and then add our Custom Order Request listing to your cart and check out! Once we receive your order, we will send you a template to approve within 24 hours.

Do you send templates for my order?

No, our policy has recently changed on this as of November 10th, 2018. We do not send template approvals unless specifically requested or if you have placed a custom order request not pictured on our listing.

We will copy and paste the information provided in the note to seller box so that no spelling errors occur on our end, so please check and recheck personalization information prior to submitting your order.

**Please keep in mind, we do not accept cancellations or returns. Once orders are placed, all orders are final and we cannot change sign sizes or stain colors.**

Rush Orders and Fees

All products ship within a 1-2 week time frame from your purchase date, except during the holidays where our processing times sometimes are pushed to 1-3 weeks. However, if you need your item sooner, we would be happy to accommodate your request if time allows!

As of September 1st, 2019, we now offer a Skip the Line listing on our page! With the purchase of this listing with your sign or ornament order, this pushes your order to the front of the line to be carved and it will ship out within 3-5 business days.

*Please understand that our standard USPS Priority Mail shipping will still be used for rush orders. We do not offer any expedited shipping options, as Moonlight Mill cannot be held responsible for any shipping delays.*

How long does a standard order take to receive?

All of our products ship within 1-2 weeks of your purchase date.

Carved Signs are shipped using USPS Priority Mail which can take 3-5 days to receive depending upon where you are located.

Engraved Ornaments/Baby Announcements are shipped using USPS Priority Mail as well and can also take 3-5 days to receive depending on where you are located.

All orders will receive their tracking numbers via email and Etsy notification when your item has been shipped.

***Please keep track of when your package is scheduled to be delivered. All lost or damaged packages need to be reported within 24 HOURS of expected delivery otherwise we cannot file a claim with our carriers and we cannot be held responsible for replacement or refunds.***

What if I didn't receive my item or it is damaged upon delivery?

Please contact us immediately!

With each order, Etsy sends email notification with USPS tracking information.

Please keep track of when your package is scheduled to be delivered. If it does not arrive as scheduled, we NEED you to contact us within 24 HOURS! We cannot be held responsible for a package that has been marked delivered. If your package is damaged upon delivery, again please contact us within 24 hours so we can contact USPS. We cannot file a claim with our carrier or be responsible if these things are not reported within 24 hrs of expected delivery.

**We do not provide replacements or refunds for orders that have been fulfilled, but we are unable to reach a buyer for over 30 days regarding invalid shipping addresses.**

HOLIDAY ORDERS

All orders follow our normal processing times of 1-2 weeks during the holiday months. We can make no guarantees about Christmas deliveries, but we do our best to get as many orders out as possible.

To avoid any confusion during this busy time, although our shops normal policy is that we do not accept cancellations/returns, please understand, especially during this busy time, our shop will not be accepting ANY cancellation requests for ANY reason at all during the holiday rush months of November, December, and January.

In addition, because our company is NOT associated with USPS and cannot be held responsible for delays in delivery. We will not be accommodating any expedited shipping requests to avoid any misunderstandings.

What if I forgot to add my personalization information in the note to seller box prior to checking out?

If you forget to add this information, no problem! Please just message us as soon as you place your order with the information to be included on your sign or ornament. If we do not hear from you, we will attempt to contact you for 48 hours to obtain this information. After the 48 hours, if we still do not hear back, ornaments will be carved with just the current year, and sign orders will not be carved until we hear from you.

**No returns or exchanges will be accepted if you did not specify a year or you misspelled anything on your initial order form. It is your repsonsibility to double check your order form for accuracy prior to checking out.**

Will you display my order on your website?

We like to frequently update our listing photos with new orders from our customers displaying new colors and designs. We do not display every sign order we receive, but there is a chance yours will be chosen. If you DO NOT want your order displayed, please let us know and we will gladly remove a photo that has already been posted or not display your order. Thank you!