eriphyliveneri on Jul 5, 2016
All great :-) Very fast delivery!
noblekatt on Jun 30, 2016
They are amazing! Great seller, really worked with me on customizing her original design to fit my needs, fantastic quality and super fast service/shipping! Can't wait to update this review with a pic of them at my masquerade! Thank you!
Standard operating hours for shipment are Tuesday through Friday, and orders typically ship in 1-5 business days, depending on the shipment profile of each item. Please allow more time for custom orders. If you need to request a rush order to be shipped before the set shipping schedule, please send me a message prior to checkout, and I will let you know if I can accommodate you.
Accepted payment methods
- Accepts Etsy gift cards
*Sales tax is included in the price of the item.
New to Etsy? Here's a helpful guide to making your first purchase:
Moonshine Baby's shipment schedule is Tuesday-Friday. Most items will ship within 1-5 business days of cleared payment via USPS First Class Mail, and USPS First Class International Post unless otherwise noted in set shipment profile. I will also combine multiple purchases to save on shipping cost.
Requests for rush orders will only be accommodated in my shipment schedule if there is a previous agreement between buyer and seller via conversation prior to checkout.
USPS Priority and Parcel Post is used for packages that do not fit the USPS guidelines for First Class shipping and is optional for those who do not want to use First Class shipping. Just be sure to send me a conversation at the time of payment to let me know your preference.
Please allow more time for CUSTOM ORDERS, however, as they will take a bit more time before they are ready for shipment. In this case, I will convo you to inform you of the shipment schedule.
Delivery confirmation is included in the shipping cost quoted for US customers. Insurance is optional at an additional cost. If you would like to upgrade to priority shipping, express, insurance, please advise prior to payment, and I will adjust your order, and re-invoice you to reflect the changes.
The cost of shipping includes the postage fee, packaging, and handling costs.
International buyers, please note that you will be held responsible ALL duties, customs, taxes and VAT fees. You may want to check with your local post office to see what the customs fee rate is before ordering.
Moonshine Baby Creations is not responsible for packages lost, stolen, or damaged in transit. Please contact me to get insurance or a tracking number.
Refunds and Exchanges
~For buyers of items made from feathers, please keep in mind that no two feathers are identical in shape and size. I do my best at recreating the same feather symmetry in feather accessories I duplicate, but the feather configuration may not look identical to the listing photos.
~Returns are not accepted for CLOTHING that does not fit~
Use the measurement guidelines provided in the Additional Information section below. Ask any questions you may have before purchasing an item. For VINTAGE, please understand that pinholes, minor seam rips , and snags are all a part of vintage charm. I do my best to highlight any imperfections when item is being shown but depending on lighting it may be hard to immediately identify vintage wear and tear such as sun/UV discoloration, pin holes, moth damage, imperfections hiding in pleats or linings, etc. I want you to be happy though, so just communicate via CONVO and I'm sure we can assure everyone is happy. Please know your measurements - vintage sizing was different than our modern sizing system!
REPLACEMENTS, however, will be given only if there is an issue with the workmanship of a handmade item. In this case, you will need to contact Moonshine Baby Creations within 7 days of arrival to let me know what the problem is. You will then be instructed to send the item back to me so I can fix it for you. The item should be shipped in it's original packaging by a carrier of your choosing with delivery confirmation to ensure tracking, and receipt of item. Please let me know when item is sent, by which carrier, and convo me the tracking number so I will know when to expect the item. If it cannot be fixed, I will supply you with a replacement and if a replacement cannot be given to you, I will refund your purchase price (not including any shipping fees).
If your item has been damaged in transit, please take photographs and e-mail them to me, as this will need to be taken up with the carrier.
Additional policies and FAQs
FEATHERS: are purchased from ethical sellers, and all feathers are sterilized and treated before used in my creations.
CLOTHING/VINTAGE: If a size is noted for a garment, it is only to be used as a guide line. Size labels can be very deceiving. Standards vary based on age of garment and manufacturer. Keep in mind that the measurements given are those of the garment and not of the body wearing the garment. For best results, use a similar garment of your own that fits the way you like it to and compare the measurements. Take into consideration the style of the garment and allow room for movement, etc. For example, a size Small tent style dress will have a proportionately larger measurement than a more form fitting dress in the same size. Just because the measurements are larger does not mean it will fit a larger size. PLEASE USE MEASUREMENTS FOR PROPER FIT OF APPAREL.
*Bust, waist and hip are measured across the front from side seam to side seam.
*Shoulder is across the back between the shoulder seams.
*Back length is from the top of the shoulder (where the shoulder meets the neckline) to the hem.
*Sleeve length is from the end of the cuff to the shoulder seam, along the top of the sleeve.
I prefer full payment of custom orders prior to completion, but I am willing to negotiate a non refundable 50% deposit to begin making the custom ordered item. The last 50% and shipping charges are to be paid at the time of the custom order's completion. Please be aware, the item will not ship until it is paid in full and cleared.
For duplicate items that are hand-crafted, some variation, although subtle, will occur. They are all constructed in a smoke free environment, with the utmost care.
If you have any other questions about Moonshine Baby's policies, please send an Etsy Conversation CONVO, and I'll be happy to answer them for you!