Retro Housewares, Vintage Fashions, Eclectic Kitsch
MoonulaVintage's Shop Policies
Thank you for visiting moonula---- I am a chronic hunter of the old and interesting and am happy to present my finds to you! Please remember, vintage and antique items have had previous lives and will reflect that in varying conditions and patinas. I make every effort to accurately photograph and describe each item to you but unless an item is mint in its package its bound to have some dings on it. That's the beauty of vintage!
Currently, Moonula uses Direct Checkout with major credit cards and Paypal. If you are unfamiliar with the PayPal checkout system see here for more info:
http://www.etsy.com/help_guide_checkout.php Be aware that if you send me an E Check through Paypal (this most often occurs when you don't have funds in your Paypal account, so Paypal is drawing the funds out of your bank account) it can sometimes take a week or more for an E Check to clear and I will not send out your order until this process is complete.
CANCELLATIONS: You must contact me in the event that you are cancelling an order and you must do it through my Etsy shop (the "contact seller" button is found on the left side of the screen, under the Shop Owner name) within 24 hours. An order CANNOT be cancelled once the order has shipped.
If you are purchasing with PayPal, I SHIP TO YOUR PAYPAL ADDRESS! Please make sure it is your accurate address.
DOMESTIC ORDERS: I mostly ship First Class USPS and USPS Priority with Delivery Confirmation. Occasionally I use FedEx and I will let you know when I have done so. When you make a purchase, your order will be sent out within 3 business days. If you need something in a specific time-frame, contact me immediately through my shop so we can work something out. A few items that are especially fragile will be sent automatically with insurance and the shipping price will reflect that. I insure packages with a third party insurer.
INTERNATIONAL ORDERS: International customers----I cannot mark a package "gift".
Additionally, you may be responsible for any taxes imposed by your country. All international orders are insured by a third party and will require the signature of the claimant in the event of a loss.
Also, I REUSE MAILERS AND BOXES. It just pains me to see a good package go to waste :)
Refunds and Exchanges
In the event that an item does not fit or you are unhappy with the item, please contact me first through my Etsy shop. I will happily take back and refund your money if you contact me within 7 days of receiving the item (which will be counted from when delivery confirmation states the item was delivered to you) You will need to mail the item back (this expense will not be refunded), in the condition in which I sent it to you, and I will initiate the refund when I receive the item. Moonula Vintage is a small family business and, unlike large online corporations, cannot absorb return shipping costs. Thank you for understanding.
Additional Policies and FAQs
Don't hesitate to ask me questions!!
Thanks for stopping by :)
Last Updated December 24, 2014