MooseMarshHandmade's Shop Policies
All items made in our shop are handmade by Kitty and Barry - two artists located in Minnesota, USA. We work out of our studio and presently do not do custom orders. Thanks for visiting us.
We currently accept payment through PayPal only.
You will receive an email with a tracking number when your order ships. We attempt to ship the next working day (Monday thru Friday). Transit times vary with recipient location.
Please reference your e-mail receipt for your estimated ship by date.
Please be sure your shipping information is correct before purchasing. The buyer is responsible for extra shipping if the address is wrong and we ship to the wrong address.
All items are shipped via the USPS.
If you order two or more items, we may ship them separately in order to get the best shipping price. In that case you will get more than one tracking email.
Items are shipped via First Class Mail and take 2-4 business days to arrive once shipped within the United States.
Customs charges are the responsibility of the buyer. Unfortunately we cannot mark items as "gifts" as it is a federal crime in the USA.
Orders to Canada often take 4 weeks to arrive. Orders to other countries have occasionally taken 8-10 weeks.
Because we use USPS to offer you the lowest possible ship rate, international orders cannot be tracked once they leave the states. It may seem that your order has been stuck in St. Paul or Minneapolis but rest assured it is in transit. It's just not traceable. Some customers have had success calling their local postal service with the tracking number provided.
Once an item has been shipped, it is out of our control. We do not have any additional information outside of what your tracking number will tell you. We are not responsible for "lost" items if the tracking declares a package as being delivered.
Refunds and Exchanges
We do not do refunds. We will trade for equal or lesser value items on our site or credit for a more costly item if the original purchased item has been returned in like new condition. Convo us for more information.
moosemarsh [!at] arvig.net
Last Updated October 31, 2013