MorningbugDesigns' Shop Policies
Thank you for visiting Morningbug Designs! This shop is my lifelong dream come true. I love to create, and am so pleased to have a forum to share my work. I invite you to look around my shop and inquire with any questions you may have.
I process all payments in USD via paypal or Etsy direct checkout. You may use credit or debit card to complete the transaction. All items will ship when payment equal to the amount of the purchase is made in full and has cleared. If payment has not been received within 72 hours of committing to purchase, then the sale will be cancelled and the item will be available for sale again in my shop.
Shipments will be made via U.S Postal Service, and orders will be sent within 3 business days of payment confirmation unless otherwise specified for custom orders. Shipping timeframes for custom orders will be determined before purchase. Delivery of items within the United States typically takes 5-7 business days, and every item is sent with delivery confirmation for tracking purposes. Shipping costs include packing materials and postage. All items will be shipped to the address on your Etsy order unless otherwise requested in the 'Message to Seller'.
International customers are responsible for any and all additional duties, taxes or fees that may be applied by Customs. International shipping can take up to 6 weeks for dellivery, but are generally delivered within 10 to 14 business days.
Please contact me with any specific shipping needs, such as expedited or insured shipping. Expedited and insured delivery will result in a higher shipping cost, which will be determined before purchase.
Refunds and Exchanges
I want you to absolutely love your new item from Morningbug Designs. All items will be packaged with care to ensure safe delivery. Any damages must be reported via etsy conversation within 1 week of receiving the item(s). The buyer is expected to pay return shipping when returning an item for any reason. All exchange or refund requests must be made within 30 days of the purchase date. If an agreeable alternative cannot be reached, such as a substitution for an item that the buyer is not satisfied with, a full refund (excluding original and return shipping) will be paid upon reciept of items in original condition and packaging. MorningBug Designs reserves the right to refuse a refund if items are delivered in good condition matching item description. Please note that due to the nature of custom orders, refunds will not be provided on custom orders for item(s) delivered in good condition and matching item description.
Additional Policies and FAQs
All items are hand crafted in a smoke free home. We do have fur babies, so if you have a dog allergy please contact me via etsy conversation if you'd like a piece made in a dog-free zone, I'd be happy to accomodate.
Due to the nature of my handmade goods, items available in multiple quantities may vary slightly among individual items. I strive to make items within a set as close as possible.
I love getting ideas for new pieces and crafting items specific to you! I always welcome conversations and inquiries about custom orders. I will outline creation time on custom orders prior to purchase. If you need the item(s) faster than the timeframe provided, please feel free to contact me! I would love to work with you to make an original Morningbug Designs piece that fits you perfectly!
Stephanie Hurst (Morningbug Designs)
Springfield, MO 65804
Last Updated December 27, 2012