Morningstar 84 Pinup: Custom Couture Clothing
Morningstar84's Shop Policies
Welcome to MorningStar84 Designs!
New Vintage Inspired Pinup Clothing, Vintage Style Fashion, Marilyn Monroe, Audrey Hepburn Reproductions, Custom Couture Bespoke Clothing.
All payments MUST be made via Paypal or Direct Checkout, I am no longer able to accept any other form of payment.
Deposits paid reserves the fabric for your item only, no work will be done until the full amount due has cleared. I cannot garantee a ship date until the item is paid in full. Deposits are non-refundable if final payment is not made.
Any taxes and duties incurred upon arrival of package to your country are the responsibility of the buyer.
All sales are final on 'made to order items' 'custom items' and 'ready to ship items'.
If you have a problem with your order please message me i'm more than happy to assist you and answer any questions. For more detailed information please see below.
All items will be sent out using USPS shipping. I do pack items as best as i can to be sure it arrives in same condition as when sent. For Custom or Made to Order items please allow 4-12 months for item to be crafted, that does not include shipping time.
All marked ''Ready to Ship'' items are usually sent out 1-3 business days after purchase plus allow 7 days for arrival with in the US. Tracking numbers are usually provided within the US and ID numbers are provided for international packages.
I am not responsible for items delayed by shipper due to weather or other uncontrollable events that may effect a timely arrival. I do ship to allow enough time for most items to arrive on time according to normal shipping times to your location but i can not garantee a delivery date, especially around holidays. I do not offer replacements or discounts for lost/stolen/late items but i will assist in any way i can to locate the item and file any package claims as well as insurance claims if applicable. Buyer must cooperate with claims made and be wiling to sign an affidavit if needed or no refund will be given. All claims must be resolved by shipper before any possible reimbursement to the buyer.
*Please note that buyers are responsible for any and all duties, customs fees, carriage fees, handling fees or VAT charges that may be incurred when shipping outside of the United States*
calculate any taxes and fees your country may charge here
Refunds and Exchanges
I have taken every care to produce the highest quality product and your satisfaction is very important to me, and as such I will handle any possible issue you may have to the best of my ability. I do my best to describe every item, and picture them to best describe all details and color though some variance may occur due to computer settings. As most items are now custom made to order some minor variance from pictured items should be expected as some fabrics and notions are no longer available.
READY MADE, SAMPLES, RESTYLED VINTAGE
All Sales Are Final:
These items have measurements in the description, It is the buyers responsibility to measure themselves to be sure of fit, any questions should be asked before purchase. Remember body measurements should be slightly smaller than the garments. With restyled vintage items a certain amount of age and wear should be expected, any flaws will be noted. Refunds and exchanges will not be given. If you refuse the package and it is sent back to me you forfeit any and all rights to that item and you will not receive a refund. I do not offer free alterations on these items but you may request alterations at your expense, for a quote please send me a message.
***POLICY FOR CUSTOM, MADE TO ORDER ITEMS***
Due to the unique nature of each made to measure custom item, they are NON-REFUNDABLE. No exchanges will be made, no store credit given. Turn around times can change dramatically between emailing me and an order being placed. If it has been more than one week between speaking to me and placing your order please contact me again or leave your event date in the notes when you check out so i can let you know if that date is still possible.
-Custom Design Policy-
Items that are custom designed for a client ( no finalized sketch or picture is given) are the design property of Morningstar84, any sketches, photos etc made by Morningstar84 may not be used by the client without permission. The completed design and art work will not be considered exclusive to the client, unless the client as stated as such before any payment has been made and has provided all needed design details and elements required for the garments creation without the input of Morningstar84, an ''exclusivity fee'' may apply. Client may request any images be delayed on social media and Etsy so as to ''not ruin the surprise'' for their scheduled event.
All payments MUST be made through Pay Pal or Direct Checkout.
Please do not send payments directly to Paypal without purchasing a listing through Etsy. Do not send me cash, checks or money orders, any such payments will be refused.
If you have sent a deposit for an item that deposit is NOT REFUNDABLE if you change your mind, your event is canceled, you decide to go in another direction etc. That deposit reserves my services and purchases fabric for your item so that it would be guaranteed to be available when it is time for your item to be completed. If an item is canceled no claim may be made to the fabric or any other items purchased for that order. If you decide you want a different fabric you must send your final payment for the order as well as pay for the additional yardage cost for new fabric. Deposit amount is generally half of the total cost not including shipping but may be more or less depending on cost of materials for the chosen item.
-Paid In Full
If you have paid in full and it has been 2 days or less since your order date you may cancel for a full refund as long as no fabric has been ordered.
If you have paid in full and no work has been done on your item, you may cancel the order only if the order has been open for less than 3 months. By canceling you forfeit 50% of total cost excluding shipping as a deposit for my time and your spot being held when other orders could have been accepted as well as the cost of materials that were custom ordered for you. The remaining amount will be refunded in the same form as your original payment. The Buyer must understand that they have purchased a SERVICE, once that service is cancelled they have no claim to any fabric or materials that were purchased to fulfill that service. I am a not a large company i can not absorb the cost of fabric ordered specifically for a custom order and the buyers size. It is the Buyers responsibility to check with me about arrival, sizing, materials etc to be sure of all details BEFORE an order is placed.
If you have paid in full and work has begun. The item will be finished and mailed to you as previously planed. You are welcome to use my photos ONCE to resell the item yourself. If you refuse the package and it is sent back to me you forfeit any and all rights to that item, you will not receive a refund.
*Orders That Cannot Be Completed*
Any orders ( reserved services and materials ) lacking size/measurement/fabric/color/payment after 4 months will be canceled. If the buyer does respond but still does not send required payment or information the order will be canceled. Any and all payments will be considered a deposit and will be forfeited to cover time wasted, loss of other possible income/customers and the cost materials purchased for your order. It is the buyers responsibility to promptly provide accurate information required, to send payment when promised and to answer their Etsy messages in a timely fashion. By not following through with an order agreement the buyer forfeits any claim to fabrics or materials purchased.
If I personally am unable to complete your order i will contact you to inform you of the situation you may choose to receive your order late or receive a full refund regardless of work done and fabric purchased.
**With the new system most buyers will be asked to choose a size even if planing to send actual measurements, if a size has been chosen and buyer does not respond to messages regarding actual measurements, the size chosen on the receipt will be sent. This item is non-refundable and i will not alter it for free**
-ALTERATIONS & FIT ISSUES-
*** It is the buyers responsibility to provide accurate measurements and fit information. Please do not order without first checking your body's actual measurements. My sizes may or may not line up with standard clothing sizes that you normally wear. Just because you wear a size 8 or a Medium most of the time does not mean you should order a size 8 or Medium from me. Check your actual body measurements and choose the size that best suits your body or just send me your measurements.***
I Strongly recommend all Brides find a local tailor or seamstress they trust to fit them in person once their dress arrives so the best fit can be achieved for the big day. It is best to be able to show the seamstress or tailor what you would like adjusted and for them to see you in the dress to make recommendations. Even custom made dresses sometimes need a little adjustment when the person is not present during the creation of the item. There is no way for me to know how you want the dress to fit and feel when I cant fit you. Alterations should be expected so plan your arrival and your budget accordingly. Its not always needed but then its a happy surprise and not the other way around. I do not cover alterations costs done by others.
If you have fit issues please message me to see if a simple modification is all that is needed, In most cases items can be altered. If you can tell me what the issue is i will let you know if it is something that can be done without having it fitted in person. Please contact me first so that i know to look for your item and so i know what needs to be done. I will alter an item up to 14 days after the item has been shipped. Just send it back and ill fix it for you and at no extra charge except for any shipping fees to get it back to me, I'll pay up to $10 in shipping and handling to send it back to you standard shipping only. If you would like express shipping you will be required to pay the difference.
In some cases it may be best that you have an item fitted by a tailor in your area, this should be expected with any online clothing ordering process, there is no guarantee that it will fit exactly the way you expect. With online custom sewing sometimes there are fitting issues because i cant see you in person and everyone is built a little differently, even if they have the same measurements. I do not cover any alterations charges should it be altered elsewhere.
In some cases materials shown in images will no longer be available, the new fabric will be shown in listing or you will be sent a message regarding the change. Small items like trims, buttons, zippers, lace ruffles, buckles, etc may differ slightly due to what is available from suppliers at the time of your order, these minor differences may not be mentioned in listings and should be expected with custom non-mass produced items. Fabric type is described in the listing, i am not responsible for colors not matching items you already own, or how fabric may appear in photos vs in person. If you have questions regarding such issues they should be asked before purchase. Im more than happy to message pictures of the items that will be used for your item.
**Do not send things back without contacting me first. You must message me regarding a possible issue BEFORE anything is mailed. You are responsible to get the item to me. You must provide tracking information, purchase signature confirmation and inform me when mailed along with what shipping company you have chosen to deliver the item. This information must be given to me within 2 days of being shipped. I am not responsible for items lost, stolen or damaged while on their returned to me. If i do not receive the returned item you will not receive a refund or a replacement and it will be your responsibility to file a report with your chosen mail provider to seek reimbursement for the lost item.
You will be expected to pay for alterations requested after the 14 day limit. I charge $30 an hour, shipping fees are NOT included. Alterations will be completed within 4-8 weeks of receipt. In most cases it is more cost and time effective to have alterations done locally. I do not cover alterations costs done by others.**
**By purchasing an item you are agreeing to all of the above terms and conditions.**
Additional Policies and FAQs
Prices for custom items depend on details and fabrics desired, i have some fabrics on hand but in most cases fabric will have to be custom ordered, as a result custom order prices will be higher than pre-made items listed in the shop. fabrics have been increasingly harder to get at discount prices in my area, many fabric mills have closed and moved to over seas production, making it harder for me to find things. I can not keep all the fabrics on hand at all times.
I price my designs in three categories:
1. Labor - my time and talent creating the item, pattern drafting, size adjustments etc
2. Fabric and material cost - fabric, thread, boning, zipper, hooks eyes, ribbon, etc.
3 Fees- Paypal and Etsy require a percentage of the final project amount.
These three categories are considered for every request and then added together for your final price, shipping costs are never included in a quote, that will be calculated later when you purchase the listing. If you aren't sure about the main aspects of a design i cant give you a definitive price until these things are decided.i don't just pull a number our of thin air, my prices change as the costs of materials change for each order, this keeps things fair for both parties.
calculate any fees you may incur here,
All items are made in a smoke free environment. I do have a dogs but keep them away from fabrics and materials. I do not have cats.
--THINGS I DO NOT DO--PLEASE DO NOT ASK--
I do not do phone consultations, people have proven they have no respect for my time.
i do not do wholesale orders, it isn't worth my time.
i do not take things on consignment.
I do not make deals for Models or Photographers. The price is as posted always.
I do not allow anyone to borrow or rent clothing, nor do I lone clothing for any reason
I do not exchange clothing for publicity, advertisements, photos, etc
I do not mass produce items.
I do not do Men's or Children's clothing.
I do not make Accessories such as: hats, jewelry, shoes, leg warmers etc
I do not offer bulk deals, it is the same amount of work to create each item regardless of how many items you order.
This Etsy shop is for vintage and vintage inspired clothing so if you have an idea or a picture of something you would like made just message me i would love to work with you. Creating is my passion and i hope you love wearing my designs as much as i enjoy making them :-)
I am located in Greenville, South Carolina. I have over 13yrs professional sewing experience in Theater, Bridal, and Vintage reproductions, as well as creating my own designs.
Last Updated April 24, 2015