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MossWoodDecor's Shop Policies

Welcome

Welcome to my shop. I am a Marine/Freshwater biologist by training. Driftwood and plants have a special place in my heart. I jump at every opportunity to create. It helps me heal and reconnect with nature. The beautiful form, shape and colour of each piece of driftwood, inspires and nurtures my creativity. I hope you share my love for nature's creations and enjoy my makings.

Payment

MossWood happily provides you with the choice of using any credit/debit card through ETSY's direct checkout or through PayPal

- PayPal can be utilized without opening an account. Simply click the 'Pay through PayPal' button, then at the bottom you will find the link 'Don't have a PayPal Account?' that will allow you to enter any card you choose

- Contact me if you need an item reserved for you



Shipping

International postage to the United States by air (post and track) is $21.00 for items up to 500 g. International postage by air without tracking is $14. If you prefer shipping without tracking, please let me know before you make the payment and I will adjust the shipping cost accordingly. MossWood will not be responsible for items that do not arrive if the "no tracking option" is selected. Please note that international customers will be responsible for any importing duties or charges.

Please notify me if you have a special request or requirement for postage.

Refunds and Exchanges

Refunds are not offered, however, exchanges/store credit are happily accepted

- If you would like to exchange an item or receive store credit, please contact me within 3 days of receiving your item for an exchange authorization

-Exchanged items must be shipped with tracking within 7 days of receipt, at the expense of the buyer.

-Items returned within 7 days (Australia) and 30 days (International buyers) in their original condition are given exchanges/store credit for the purchase price, less shipping

-Exchanges/store credit do not expire and may be used at any time

-Please contact me with any questions and I will be happy to assist.

Last Updated July 3, 2015