All of my specimens are shipped with care instructions on the best practices for preserving them, ensuring that they last you a lifetime!

All of my specimens are placed in a relaxing chamber with heavy cleaning agents prior to being pinned in order to prevent mold growth and/or bug infestation. However, sometimes this is unpreventable, depending on its storage and/or display environment.

Unfortunately, I cannot replace your insect if any damage occurs due to environmental factors such as high humidity or extended exposure to sunlight, as I don't have control over these conditions.

I do my *absolute* best to pack the frames with as much protective material as possible, and cover the box with "fragile" stickers, but sadly, this still can happen in transit.

I offer free repairs and/or replacements if you take a photo of the frame ***within 24 hours*** of receiving your order.

In this case, I cannot provide a full refund, but am willing to negotiate a replacement or offer a free repair, provided that the specimen is safely shipped back to me (I'll cover the return postage).

Customs fees/duty taxes/VAT (Value Added Tax) are the buyer's responsibility and are paid by you to your customs department. I have no way of collecting this tax or have anything to do with this tax, as it is solely based on your Country and Customs. I mark all my packages as "artwork" and put the invoiced value on them.

UK customers: Please be aware, the import threshold is low for your country and they do regularly charge this fee on packages. This link will give a bit more information - https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

Refunds will *not* be given if packages are not called for or refused because of import taxes being levied.