MotleyCharms' Shop Policies
Hi and thanks for stopping by. I hope you take some time to browse everything I have for sale. Thanks again for looking.
One thing to always keep in mind is that everything is 100% handmade, so even though I try very hard to made duplicates it is near impossible. I do make things as close as I can get to the original.
My goal is to provide excellent quality goods and superior customer service. I aim to sell and produce goods that I would purchase myself.
All transactions not paid for within 10 days of purchase will be cancelled. If you need to make special arrangements let me know.
All items will be shipped via USPS. Everything will ship first class unless you request a faster method. Items will be shipped within 5 business days of payment. If you requested a custom order shipping will take longer ( I will discuss details of custom orders privately with you). If there is going to be any shipping delays for any reason it will be announced on my shop front page.
Please make sure the address provided is your correct shipping address.
Refunds and Exchanges
If upon receipt, your product is damaged contact me and your item may be exchanged. If for any reason you would like an exchange of the original item it must be returned in new, undamaged condition(shipping to be paid by buyer). If you have any questions please contact me.
Last Updated March 5, 2015