macydrinkhouse on May 18, 2015
EXCELLENT customer service. They had accidentally shipped me the wrong item and actually caught their mistake before the item arrived to me. Not only did they offer for me to return the item at their cost, they also discounted my original purchase and sent an extra pin at no charge for my inconvenience. I would definitely recommend this company and purchase from them again.
Emily on May 1, 2015
I purchased the headpiece and pin. Both are absolutely stunning! Thank you very much for all of your hard work and design. I have had plenty of orders mixed up as I, like many, am an avid online shopper. Not only did you fulfill the order correctly, but you communication was outstanding along with delivering a quality product. I would highly recommend anyone to your shop!
Eilidh Ankorne on Apr 15, 2015
Love my headpiece for my wedding
Motrya designs are unique, timeless and handcrafted in limited editions, one of a kinds and custom made, (not mass produced) created with care and detail. You can be assured that you will receive the highest quality materials used to create your hand made designs from Motrya. (Moe-tree-ya)
Accepted payment methods
Shipping charges are pre-calculated in each listing. All orders are shipped USPS Priority Mail. It ships in 2-3 business days, and we provide you with a tracking number for your order confirmation. If you want insurance and peace of mind, please advise us first, additional ($3.00). WE DO NOT EXCEPT RESPONSIBILITY FOR DAMAGED GOODS BY THE POSTAL SERVICE UNDER ANY CIRCUMSTANCES. IT IS RECOMMENDED (THE CUSTOMER) PAY EXTRA FOR INSURANCE.
We assume all brides are a Priority, but If you would like to lower the shipping cost and have time to spare by shipping USPS regular first class mail, or prefer another shipping source, please let us know. You may want to request rush Express shipping for an additional cost based depending on destination and weight.
Refunds and Exchanges
We want you Love your purchase! So please contact us immediately after you receive your order if there are any problems, we will work with you to find a solution, we will remake or exchange your purchase until you are satisfied and happy with it!
WE WILL NOT EXCEPT ANY RETURNS or EXCHANGES AFTER 5 DAYS.
We have a strict return TIME FRAME POLICY. Customers pay all shipping fee (to-from) Your refund will be the price of the item only. We cannot except in returns damaged goods.
Additional policies and FAQs
Custom Work: We create custom orders or alterations of items already listed.
please convo our shop first for details and pricing.
We will try to accommodate any color choice and change any of our listed items in colors of your preference. We can change components, colors, and fabrics. We can try to create your vision, collaborate on your designs.
For above we prefer you send a swatch of color/fabric so we can try to achieve perfect match. For alterations of items already listed it may take an extra 2-3 business days depending upon how busy our studio is. If you send a swatch for us to match color, please take into account the shipping time for it's arrival.