MountainMetalArt's Shop Policies
Welcome to Red Haven Studios.
We are 2 Metal Artisans living in gorgeous upper New South Wales, Australia.
We run 2 seperate studios from our property but we sell together under the banner of Red Haven Studios.
All of our items are made by us, WOMBAT FORGE created by Stephen Viola, and KATIUSKA DESIGNS by Katiuska Cruz.
We strive for quality and customer service, and understand that trust and communication is important between buyer and seller. Please feel free to email us for any queries about or products.
Hope you enjoying our range of jewelry and thank you for stopping by.
If you are new to etsy and want to purchase something from our shop all you have to do is register with the site by entering your name and email address. You can then add items into your cart, and when you are ready to check out please keep in mind that we may have a 'coupon' offer at the time. If this is the case when you get to checkout there will be a section where you can add the coupon code into.
We prefer direct deposit but we also accept Paypal.
We would appreciate it if you could finalize payment within 24 hours, unless prior arrangements have been agreed on.
Items will only be sent out once payment has been cleared.
We ship all of our items through Australia post at a standard rate. If you wish to have your item shipped with added insurance,express or registered post please let us know and we'll see how to accomodate you. As shipping can be expensive going overseas we are trying to keep the shipping costs down.
All of our items will be placed into a lovely jewelers box (as shown in our pictures) then bubbled wrapped for added protection. We check each individual item properly before dispatching them.
We will ship out your item as soon as payment has been cleared.
Refunds and Exchanges
We want to aim for you to be totally happy with your purchase, and we check and double check that orders are correct in colour and length of necklace. Due to our pieces being made of solid steel, silver or bronze, there should not be any damage to them by the time they reach you. But if for any reason there has been a mix up in orders we will pay for the item to be returned and the actual piece sent out at our expence.
Pendants should be returned in the same box and condition that we sent them out in.
Last Updated February 5, 2014