MountainViewCreation

Custom Orders Available

California, United States · 3170 Sales

MountainViewCreation

Custom Orders Available

California, United States 3170 Sales On Etsy since 2011

4 out of 5 stars
(461)
Shop owner

Ryan

Contact

Announcement   Welcome to Mountain View Creations!
Follow us on Instagram! Instagram.com/mountainviewcreations

We love to create custom creations from your design ideas. Please scroll down and read through our announcements! Processing times are below!

~ Current processing time: Approx. 2 weeks for wood creations, other items vary. Orders are sent out 7-10 days before party date. Need your item sooner? Add RUSH shipping at checkout. You are welcome to convo to check availability.

~ Please leave PARTY DATE to ensure you receive package on time. Leaving the party date guarantees you will receive the package in time for your event!

~We DO NOT provide insurance. If you are concerned about an item possibly arriving damaged, you must request an insurance quote and an invoice for that cost will need to be paid. We cannot be held liable for damaged items as we are not delivering them. Please see our policy page for further details.

Announcement
Last updated on Jan 17, 2016

Welcome to Mountain View Creations!
Follow us on Instagram! Instagram.com/mountainviewcreations

We love to create custom creations from your design ideas. Please scroll down and read through our announcements! Processing times are below!

~ Current processing time: Approx. 2 weeks for wood creations, other items vary. Orders are sent out 7-10 days before party date. Need your item sooner? Add RUSH shipping at checkout. You are welcome to convo to check availability.

~ Please leave PARTY DATE to ensure you receive package on time. Leaving the party date guarantees you will receive the package in time for your event!

~We DO NOT provide insurance. If you are concerned about an item possibly arriving damaged, you must request an insurance quote and an invoice for that cost will need to be paid. We cannot be held liable for damaged items as we are not delivering them. Please see our policy page for further details.

Ryan

Contact shop owner

Ryan

Shop policies

Last updated on June 11, 2015
Welcome to Mountain View Creations!
We have a passion for making new creations and are coming up with exciting ideas everyday! If you are interested in something special and have an idea, convo us and we will do our best to make it happen!

Accepted payment methods

  • Accepts Etsy gift cards
Payment
If you are requesting a custom design/listing, I request payment 24 hours after a custom listing is made or listing will be removed.
Please, no cancellations. If you cancel an order more than 24 hours after ordering, we reserve the right to charge a small fee.
We accept all forms of payment. Orders will not be processed until payment has CLEARED.
Shipping
Please check our home page and scroll all the way through the announcements.We fill orders based on date of party. We only take on a certain number of orders per party date.

For WOOD CREATIONS, a minimum of 3 weeks is needed for production. If you need an item sooner, please convo first and we can see if it is possible. Otherwise a rush fee would be needed. Shipping adds approx. 5 days unless express shipping is purchased. Items ship via USPS first class mail (2-5 days).

Please leave PARTY DATE to ensure you receive package on time. Leaving the party date guarantees you will receive the package in time for your event! We will express mail packages at our expense to ensure an item gets to you on time if we are the reason for a delay.

We recommend requesting items a week early!

I am not responsible for issues with shipping after it has left my hands. If you are concerned about an item please express at time of payment. If you are concerned with something being damaged then please convo me and I can give you a price quote for shipping insurance. I do not include this and it is buyers responsibility to pay for the extra charge.
Refunds and Exchanges
I am sorry, but I do not accept returns. My creations are made to order and cannot be resold. I accept a return if you find I have misled you and the item description is not accurate. I ship with tracking so if an item is clearly marked 'delivered' prior to your event, please do not ask to return it.

IF FOR SOME REASON WE AGREE UPON A RETURN I DO NOT PAY FOR RETURN SHIPPING. I DO NOT HAVE TO ACCEPT A RETURN SO PLEASE UNDERSTAND RETURN SHIPPING IS NOT INCLUDED.

Regarding colors of paper: Color looks different depending on your computer screen. I do my best to provide high quality photos and accurate color descriptions. I cannot guarantee a color is perfect to your liking since I am not showing you it in person. Thank you for the understanding.
Additional policies and FAQs
Regarding banners & other paper products: Please leave bow color at time of purchase. Not leaving a color delays your order. If you leave 'pink' and you actually want pink with white polka dots, we cannot be liable. We have many colors and you need to be specific when ordering. Please DO NOT SAY "like in the picture". We have many pictures.

Regarding clubhouse signs: Please leave direction pointing and color choices when ordering. If no direction/colors are left we will fill based upon first picture in listing. If this is not what you want, we cannot be liable. You must be accurate when ordering!

Email and communication: We do our best to respond to all email promptly, usually within 12 hours or less. If you have already ordered and just want to "check in" please advise we will respond to others before you. If you have left a party date this will ensure your item arrives on time and there is no need to "check in". The more emails we respond to, the less time we have for production.

Cancelling: Any orders cancelled after purchase will be subject to a fee. $5 for paper products and $10 for wood creations.