MrTeacup's Shop Policies
Hi, welcome to Mr Teacup's Etsy shop : )
Mr Teacup is actually a Miss ( ... 'Miss Teacup' was taken! ) and an art graduate trying to share her love of moustaches, tea and other pretty things with the world.
All my mugs are hand drawn using special ceramic ink, which is then set with heat. For the designs to last for a long time, please hand wash with care, avoiding abrasive materials. : ) I understand that my mugs are often given as gifts, so I always leave a note in the mug explaining about how to care for your mug.
I accept payments via direct checkout (debit & credit cards), Paypal, and also Etsy gift cards.
I will happily accept cheques or direct bank transfers from UK buyers and will ship the item once the cheque has cleared - I will keep you updated on the process, receipt of cheque, when it has cleared etc. Please contact me if you'd like to use this method. : )
Payment must be made in full and have cleared before the item is shipped. If you are having any issues with PayPal, please do not hesitate to contact us and we will assist you in anyway that we can.
All items are made to order, so I will endeavour to ship your item within 7 days s of receiving payment. However if you feel you need your item sooner I will do my best to accommodate you.
Mugs and cups come wrapped in tissue paper, bubblewrap, and a sturdy cardboard box to ensure they have a safe journey.
Other items will also be giftwrapped (usually tissue paper) and carefully and sturdily packaged. Where I can I recycle boxes and shipping bags.
Please let me know if you want any gift notes included in your package, I'm more than happy to do this : )
I will get a certificate of postage and contact you to let you know when your item has been shipped.
International buyers are responsible for customs fees.
To ship to the US I use airmail. If you want your package to be trackable, please contact me for prices.
When shipping overseas, customs may delay packages by up to 6 weeks, however this does not happen very often.
Refunds and Exchanges
I'm sorry but at this time Mr Teacup cannot accept refunds or exchanges.
Additional Policies and FAQs
C U S T O M O R D E R S
I love custom orders, please contact me with your ideas!
If the design work for a custom order has been carried out by Mr Teacup, I reserve the right to use this artwork again on future products and custom work unless an additional fee has been paid and you have written permission by Mr Teacup (the seller)
Last Updated October 7, 2013