Anonymous on Nov 10, 2011
Absolutely LOVED our bear cake toppers! We knew wanted bears since I've always referred to my husband as my "bear," and he calls me "Mrs. Bear." After not finding any through regular wedding supply places, we decided to have them custom made. And Ali did such a phenomenal job! They were absolutely perfect, and will be treasured keepsakes from our wedding day for years to come. (We're gluing ribbons to them to turn them into Christmas ornaments for our tree!) Ali did exactly what we wanted, and even made a few different prototypes to ensure we were fully satisfied. She's the best! :-)
If you want to know more about me and my way of working you can find more information, as well as links to my blog all about clay modelling, in my profile.
Everything at MudMeddling is done by me - the design, the making, the painting, photography, packing, post-office visits, the lot!
My creations do not come off of a production line or out of a mould so they are all totally different and are not utterly perfect (though I strive to come very close!) and this is what gives them their lovely handmade unique quality.
I spend a lot of time taking good quality photos that represent the items as fully as possible. But please do allow for the fact that colours in the photos may differ slightly from the item due to photography and light at times.
All of my creations are designed and handmade by me, they are my own original ideas so please be good and do not copy my work! I retain the copyright on my items even after sale. All transactions are subject to UK law.
Accepted payment methods
I am more than willing to hold items for you if you are waiting for payday!
If you have any problems or questions around payment please contact me as soon as possible, I won't be able to send anything out to you until payment has been received.
PLEASE NOTE - I always ship to your PAYPAL ADDRESS unless you tell me otherwise.
I will ship your order within 5 working days of cleared payment. I will send you an email you to let you know your parcel is on its way. If you need your item in a hurry please let me know and I'll do my best to help! I understand that sometimes you need that last minute gift..even if it's for yourself!
International Airmail can take up to 7 working days to arrive, but can take up to 4 weeks due to delays at customs (yawn) etc. If you are worried about your parcel please get in touch as soon as possible! Buyers are responsible for any customs charges.
Refunds and Exchanges
If an item needs to be returned that it must be returned within 14 days of receipt, you must contact me before returning any items and obtain proof of posting.
My items are delicate and I send them out extremely well packaged to prevent damage, but sometimes you can't account for an over-zealous postman and breakages just might happen. If your item is damaged please contact me first then return it to me within the above stated time and I will issue a full refund.
All refunds will be issued via Paypal for the price of the goods only - initial postage costs are non-refundable, but in cases where goods are damaged I will issue a refund of postage costs incurred while returning the order.
Additional policies and FAQs
Feedback is really important. If you have received your item please leave me feedback to let me know! It great to know that an item has arrived safely and that it is being enjoyed!
I only sell things that I am sure are beautifully and lovingly made and well represented photographically and in the item description so you know exactly what you are buying. But if you do have any problems or complaints please do CONTACT ME, I am very flexible and will work with you to sort any problems that may arise. Negative feedback can always be avoided through communication.
My items are fun and childlike but they are most definitely NOT toys and are not designed for children. They are made from clay and can be very delicate, plus they may have small parts which could come off if misused. They are made as fun decorative items so please do use them as such :)