MudandMajesty

Mud and Majesty

Ceres, California
22,382 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    ----------------------------------INTERNATIONAL CUSTOMERS----------------------------------------International Customers please be advised that due to the pandemic there are significant shipping delays, standard shipping may be delayed up to 40-60 days .

WE LOVE INTERNATIONAL CUSTOMERS PLEASE CONVO FOR BULK ITEMS SHIPPING QUOTE. Shipping charges to overseas have increased significantly as of 2016. We encourage our international customers to split he shipping charges with a friend who might want to purchase something as well. Most of our sets are super light and we can ship multiple items in the same box. All parcels come insured so no worries there if items get damaged during shipping they will be replaced at no cost to the customer.
-------------------------------------------------ADVISORY---------------------------------------------------
Customers be advised that we will take every measure to match listings exactly but we cannot account for monitor color variations or representations, therefore painting and colors can vary slightly from the listing. Also be aware, that custom work will never be an exact replica, so paint will always have pattern variance in the final product.

Free shipping is non refundable upon return.
If you purchased an item during Free Shipping promotion that means we paid for your shipping if the item is retuned we will charge the shipping cost to the refund.

Announcement

Last updated on Jan 24, 2021

----------------------------------INTERNATIONAL CUSTOMERS----------------------------------------International Customers please be advised that due to the pandemic there are significant shipping delays, standard shipping may be delayed up to 40-60 days .

WE LOVE INTERNATIONAL CUSTOMERS PLEASE CONVO FOR BULK ITEMS SHIPPING QUOTE. Shipping charges to overseas have increased significantly as of 2016. We encourage our international customers to split he shipping charges with a friend who might want to purchase something as well. Most of our sets are super light and we can ship multiple items in the same box. All parcels come insured so no worries there if items get damaged during shipping they will be replaced at no cost to the customer.
-------------------------------------------------ADVISORY---------------------------------------------------
Customers be advised that we will take every measure to match listings exactly but we cannot account for monitor color variations or representations, therefore painting and colors can vary slightly from the listing. Also be aware, that custom work will never be an exact replica, so paint will always have pattern variance in the final product.

Free shipping is non refundable upon return.
If you purchased an item during Free Shipping promotion that means we paid for your shipping if the item is retuned we will charge the shipping cost to the refund.

Items

22382 Sales
 

All Items

Lena Balderas

Contact shop owner

Lena Balderas

Reviews

Average item review
5 out of 5 stars
(5012)
See reviews that mention:
Quality 738 Shipping 782 Customer service 405

About MudandMajesty

Sales 22,382
On Etsy since 2014

Shop members

  • Lena Balderas

    Owner

Shop policies

Last updated on June 24, 2019
Thank you so much for choosing my shop. I look forward to creating your request. Turn around time for garments is one- two weeks. Keep in mind that we get an overwhelming amount of orders during the months of September-December due to the holidays so processing time can be longer. I understand that sometimes you need these special garments for that special occasion that has already been scheduled therefor I will work very hard to meet that deadline. If I am not able I will always let you know and if it doesn't work for you we will cancel your order before I start on it.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
All costume items and custom orders are final sale unless you receive a defective item you will have to contact me as soon as you receive the defective item with photos of the damage. At that point we will ship you a new item or a discretionary refund .
If you are not satisfied with your purchase. Please contact me with in 5 days of receiving your item. I offer full refund for the item however you will have to pay the shipping to send it back. If you are requesting a full refund please do so with in 5 days of receiving your item. I take care to package items carefully however sometimes despite my efforts the parcel gets damaged during shipping and something arrives broken, if that should happen please contact me right away providing photos of the damage so I can send you a replacement, I pay the shipping to send it to you.(I give three day window to request a replacement item when damaged during shipping). I honor and respect honesty and I am eager to make everything right leaving you satisfied with your purchase, so please convo any concerns I will work with you to resolve them.

Items shipped to the wrong given addresses are not covered by these policies. I will reship the items to you if they return to me but you have to cover the shipping charges.
I will not ship to international addresses when purchase is made in the united states.

Free shipping is non refundable upon return.
If you purchased an item during Free Shipping promotion that means we paid for your shipping if the item is retuned we will charge the shipping cost to the refund.
Payment
I must have your full payment before I start designing and sewing your garments.
Shipping
Free shipping is non refundable upon return.
If you purchased an item during Free Shipping promotion that means we paid for your shipping if the item is retuned we will charge the shipping cost to the refund.

Please be sure that your shipping address matches your billing address and your pay pal address if you are paying via pay pal. If you request to ship to a different address you must contact me first and then be prepared to pay via direct check out only this policy is in place due to pay pal scams.
INTERNATIONAL CUSTOMERS PLEASE READ IMPORTANT DISCLOSURE

I DO NOT REFUND CUSTOMS DUES

INTERNATIONAL SHIPPING IS AVAILABLE PLEASE KEEP IN MIND YOUR COUNTRY MAY HAVE CUSTOMS DUES. SOMETIMES THIS TAX COULD BE UP TO 22% OF THE ITEM VALUE NOT INCLUDING SHIPPING. THIS ADDITIONAL TAX IS NOT INCLUDED IN YOUR SHIPPING CHARGES AT CHECK OUT. I WILL NOT BE RESPONCIBLE TO REFUND ANY AMOUNT OF THE CUSTOMS DUES. YOU MAY WANT TO ENQUERE WHAT THEY ARE FOR YOUR COUNTRY BY CONTACTING YOUR CUSTOMS OFFICE.
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Additional policies and FAQs
If I need to make any alterations they are free however you pay the shipping to send it to me and I will cover the shipping to get it back to you.