MugsBySMichael

Mike's Mugs'N More. Prints, Art, Decor, Apparel & More!

Mishawaka, Indiana 35 Sales On Etsy since 2018

5 out of 5 stars (3)

MugsBySMichael

Mike's Mugs'N More. Prints, Art, Decor, Apparel & More!

Mishawaka, Indiana | 35 Sales

Mugs By S. Michael

Contact shop owner

Mugs By S. Michael

Announcement    Attention Customers:
IMPORTANT! READ THIS NOTICE on RETURNS/SHOP POLICY CHANGES:
********************************
I am a small one man business, creating original custom designs from my photographs and graphics. This "art" is sold to you for your enjoyment, and is available as wall art, as prints on mugs, t-shirts, apparel, shower curtains, duvet cover, clocks, and more. I can even provide some personalized work on some item, if discussed and approved. I specialize in Wildlife, Lighthouses, Religious, Military, Space, Current Events, and More.

BACKGROUND:
Being a small business man, you must understand that I am not a "big-box" store that is set up to handle returns, because of errors regarding the size ordered, or color, of the item, or if you simply change your mind. I can only accept returns on items damaged in delivery, or that are defective. Let me explain why...

Not being a "big-box" retailer, I sell in low volume, sometimes only one unit of an item to a customer. I do NOT stock or sell 1000's of units of an item. I sell Original, Custom Printed Works of Art, and Designs, which I created. Some may even become "collector's items" over time.

I do not operate a physical shop, and cannot inventory or resell returned items locally. My sales are conducted online through my ETSY Shop. Soon I will open my own website, but until them I am bound my shop's ETSY rules. ETSY allows me to have "Production Partners". These are select manufacturers who print my creations onto canvas, apparel, mugs, tees, etc.

CUSTOM ODP (ON-DEMAND-PRINTING) and DTG (DIRECT-TO-GARMENT) PRINTING:
My products, which you order are printed and shipped by the manufacturer. This is Called "ON-DEMAND-PRINTING". Garments are also known as "DTG" or "Direct to Garment" printing. I do not stock an inventory. Each item is "Custom" printed for you, by the manufacturer, from my design. As such I am not set-up, nor can I afford to honor returns, unless the ordered item arrives damaged or is defective, or you were shipped a sized different from what was ordered.

CLAIMS:
Any claim must be VALIDATED by the manufacturer TO BE ELIGIBLE FOR REPLACEMENT OR A REFUND. A PHOTO or Photos of the item(s) in your claim MUST BE SUBMITTED for review. If the photos support your claim, you will be issued a replacement, or a refund, and you will be given a return shipping address. Please note you are responsible for return shipping costs.

If you did not receive a damaged or defective item, or if you were not shipped an item which is a different size from what you ordered, the production partner will not allow a return or exchange. Which means the cost of the item has to be absorbed by me, and I take the loss... this I cannot afford to do if I want to stay in business. Put yourself in my "shoes", and think about it! If you didn't follow the sizing charts, or contact me before ordering, and ordered the wrong size item, you can't hold me responsible for your error.

I have only had to refund one item in the 1 1/2 years I have been in business. Thank goodness for the quality of my products and creations. I thought my return policies were clear, following ETSY's guidelines, but in review, I found it necessary to re-post more detailed policies to avoid any future misunderstandings. POLICY NOTICES are found in the Item's Title, Materials List, and Description, as well as in this Announcement and FAQ Sections of my Online ETSY Shop.

CUSTOMER RESPONSIBILITIES - SIZING:
Please review the sizing chart image. Check your measurements to verify the item you are ordering is the right size ACCORDING TO THE SIZING CHART. There will be NO RETURNS on items because of ordering the wrong size or color! If you have questions, CONTACT ME BEFORE ORDERING.

(Please Understand... This is a "custom" printed item. As such I cannot return the item to the manufacturing partner for Exchange/Return unless the item arrives Defective or Damaged. (A "PHOTO(s)" of your claim will be REQUIRED.). Buyer is responsible for shipping costs on any returns.

SO "PLEASE" REVIEW YOUR ORDER AND VERIFY IT IS CORRECT BEFORE ORDERING. This POLICY Notice Supersedes or enhances the stated Shop Policies found in the Shop Return Policies Section of this Web Shop.)
- Thank You, S. Michael Rev.1b-07252019
********************************

NEW ITEMS:
NEW - Cozy, Fluffy, Original Design Throw Blankets for you to cuddle up in! Nostalgic, Blankets for Veterans, Great gift. Enjoy a variety of photo and graphic backgrounds.

NEW - Women's Dresses and Unisex Apparel and AOP (All Over Print) featuring new full coverage designs from my art.

NEW Patriotic "DP U.S. OFF" Premium Designer Jersey Tee NOW AVAILABLE! This garment is printed on 5 pieces of material then sewn together to give you the finest in print quality and appearance.

NEW - Digital Downloads. More Selections coming soon. Save Big Dollars. Print Locally.
Check Out our DIGITAL ART/PHOTO DOWNLOADS. Fine Art at a Better Price! Now you can download selected fine art and photo images of my wall art files and have them printed and framed locally!! You get many size images for the Price of One Affordable Digital Image, (You can Print Multiple Size Images from One Resizeable 36"x24" Hi-Rez Download Image!!!).

WHY GO DIGITAL DOWNLOAD? I'M GLAD YOU ASKED....
You save with digital downloads because you avoid higher production costs, shipping, and the overhead associated with a physical product. Plus, you can take advantage of sales and other discounts provided by local framers and printers! In additon, you eliminate the possibility of your purchase being damaged during shipping, while also supporting your local businesses.

(NOTE: Return Policy on DIGITAL DOWNLOADS
Because of the digital nature of these items, we cannot accept returns or offer refunds on downloaded digital products. If your download file is defective, we can offer you another download of the same file originally purchased. It is same policy used by many of the major retail stores throughout the USA).
-------------------------------------------

Every Item Is A Work Of Art!!! Come One, Come All! Browse for unique items...
Watch for coupons and Sales!!!

===============================

SOME TESTIMONIALS FROM HAPPY CUSTOMERS:
"I love it!!! I will highly recommend your products!!!" - Nancy F., CT, USA
Nancy purchased "SNOWY PORCUPINE" and loves it! Here are few more testimonials from a few other happy customers:

"Mom Loved Her Coffee Cup. Mom want's some more cups the next time she comes over. I will put the order in." - J.E., AR, USA
Purchased: CARDINALS IN WINTER Mug 11oz

"Got it--love it! Thank you!!" - Sherry W., KY, USA
Purchased: American Bald Eagles Patriotic Mug 11oz
===============================

MORE ABOUT THE ITEMS:
These high quality, durable printed items make wonderful photo gifts for others, as well as a deserving gift for yourself. Treat yourself to an enjoyable beverage from your new Original Fine Art Mug, as you appreciate the quality fine-art wrap-around image on this mug. Recline back on a printed pillow. Enjoy how a printed shower curtain can brighten up the bathroom. Fall asleep under your printed Duvet Cover.....

GET ON A LIST FOR COUPONS and SALES NEWS:
Use "ADD ME TO MUGS ETSY LIST" as SUBJECT. Drop me a message using the CONTACT button/link to open a conversation, or email me at "mugs@smichaelstudios.com"

SHOP BACKGROUND:
The Mugs By S.Michael shop on ETSY opened for business as of 3/21/2018, Yay!!! I will be adding MORE Lighthouse, Nature, Wildlife designs to the inventory everyday... As well as towels, bibs, shower curtains, and more...
SO BE SURE TO KEEP CHECKING BACK FOR NEW LISTINGS!!!!

CHECKOUT NOTICE REGARDING PERSONALIZED ITEMS:
PLEASE be sure to use the Custom Request links or buttons to start a conversation to discuss your personalization/custom requests. DO NOT USE Cart or Checkout for Custom Mugs or you will be ordering the "Demo"mug that is shown in the listing.

Thanks, enjoy browsing, and tell your friends! If you don't see what you are looking for, let me know and I will see what I can do. Suggestions, Ideas, or Comments are Welcome.

Kindest Regards,
"S"
S.Michael

Announcement

Last updated on Jul 29, 2019

Attention Customers:
IMPORTANT! READ THIS NOTICE on RETURNS/SHOP POLICY CHANGES:
********************************
I am a small one man business, creating original custom designs from my photographs and graphics. This "art" is sold to you for your enjoyment, and is available as wall art, as prints on mugs, t-shirts, apparel, shower curtains, duvet cover, clocks, and more. I can even provide some personalized work on some item, if discussed and approved. I specialize in Wildlife, Lighthouses, Religious, Military, Space, Current Events, and More.

BACKGROUND:
Being a small business man, you must understand that I am not a "big-box" store that is set up to handle returns, because of errors regarding the size ordered, or color, of the item, or if you simply change your mind. I can only accept returns on items damaged in delivery, or that are defective. Let me explain why...

Not being a "big-box" retailer, I sell in low volume, sometimes only one unit of an item to a customer. I do NOT stock or sell 1000's of units of an item. I sell Original, Custom Printed Works of Art, and Designs, which I created. Some may even become "collector's items" over time.

I do not operate a physical shop, and cannot inventory or resell returned items locally. My sales are conducted online through my ETSY Shop. Soon I will open my own website, but until them I am bound my shop's ETSY rules. ETSY allows me to have "Production Partners". These are select manufacturers who print my creations onto canvas, apparel, mugs, tees, etc.

CUSTOM ODP (ON-DEMAND-PRINTING) and DTG (DIRECT-TO-GARMENT) PRINTING:
My products, which you order are printed and shipped by the manufacturer. This is Called "ON-DEMAND-PRINTING". Garments are also known as "DTG" or "Direct to Garment" printing. I do not stock an inventory. Each item is "Custom" printed for you, by the manufacturer, from my design. As such I am not set-up, nor can I afford to honor returns, unless the ordered item arrives damaged or is defective, or you were shipped a sized different from what was ordered.

CLAIMS:
Any claim must be VALIDATED by the manufacturer TO BE ELIGIBLE FOR REPLACEMENT OR A REFUND. A PHOTO or Photos of the item(s) in your claim MUST BE SUBMITTED for review. If the photos support your claim, you will be issued a replacement, or a refund, and you will be given a return shipping address. Please note you are responsible for return shipping costs.

If you did not receive a damaged or defective item, or if you were not shipped an item which is a different size from what you ordered, the production partner will not allow a return or exchange. Which means the cost of the item has to be absorbed by me, and I take the loss... this I cannot afford to do if I want to stay in business. Put yourself in my "shoes", and think about it! If you didn't follow the sizing charts, or contact me before ordering, and ordered the wrong size item, you can't hold me responsible for your error.

I have only had to refund one item in the 1 1/2 years I have been in business. Thank goodness for the quality of my products and creations. I thought my return policies were clear, following ETSY's guidelines, but in review, I found it necessary to re-post more detailed policies to avoid any future misunderstandings. POLICY NOTICES are found in the Item's Title, Materials List, and Description, as well as in this Announcement and FAQ Sections of my Online ETSY Shop.

CUSTOMER RESPONSIBILITIES - SIZING:
Please review the sizing chart image. Check your measurements to verify the item you are ordering is the right size ACCORDING TO THE SIZING CHART. There will be NO RETURNS on items because of ordering the wrong size or color! If you have questions, CONTACT ME BEFORE ORDERING.

(Please Understand... This is a "custom" printed item. As such I cannot return the item to the manufacturing partner for Exchange/Return unless the item arrives Defective or Damaged. (A "PHOTO(s)" of your claim will be REQUIRED.). Buyer is responsible for shipping costs on any returns.

SO "PLEASE" REVIEW YOUR ORDER AND VERIFY IT IS CORRECT BEFORE ORDERING. This POLICY Notice Supersedes or enhances the stated Shop Policies found in the Shop Return Policies Section of this Web Shop.)
- Thank You, S. Michael Rev.1b-07252019
********************************

NEW ITEMS:
NEW - Cozy, Fluffy, Original Design Throw Blankets for you to cuddle up in! Nostalgic, Blankets for Veterans, Great gift. Enjoy a variety of photo and graphic backgrounds.

NEW - Women's Dresses and Unisex Apparel and AOP (All Over Print) featuring new full coverage designs from my art.

NEW Patriotic "DP U.S. OFF" Premium Designer Jersey Tee NOW AVAILABLE! This garment is printed on 5 pieces of material then sewn together to give you the finest in print quality and appearance.

NEW - Digital Downloads. More Selections coming soon. Save Big Dollars. Print Locally.
Check Out our DIGITAL ART/PHOTO DOWNLOADS. Fine Art at a Better Price! Now you can download selected fine art and photo images of my wall art files and have them printed and framed locally!! You get many size images for the Price of One Affordable Digital Image, (You can Print Multiple Size Images from One Resizeable 36"x24" Hi-Rez Download Image!!!).

WHY GO DIGITAL DOWNLOAD? I'M GLAD YOU ASKED....
You save with digital downloads because you avoid higher production costs, shipping, and the overhead associated with a physical product. Plus, you can take advantage of sales and other discounts provided by local framers and printers! In additon, you eliminate the possibility of your purchase being damaged during shipping, while also supporting your local businesses.

(NOTE: Return Policy on DIGITAL DOWNLOADS
Because of the digital nature of these items, we cannot accept returns or offer refunds on downloaded digital products. If your download file is defective, we can offer you another download of the same file originally purchased. It is same policy used by many of the major retail stores throughout the USA).
-------------------------------------------

Every Item Is A Work Of Art!!! Come One, Come All! Browse for unique items...
Watch for coupons and Sales!!!

===============================

SOME TESTIMONIALS FROM HAPPY CUSTOMERS:
"I love it!!! I will highly recommend your products!!!" - Nancy F., CT, USA
Nancy purchased "SNOWY PORCUPINE" and loves it! Here are few more testimonials from a few other happy customers:

"Mom Loved Her Coffee Cup. Mom want's some more cups the next time she comes over. I will put the order in." - J.E., AR, USA
Purchased: CARDINALS IN WINTER Mug 11oz

"Got it--love it! Thank you!!" - Sherry W., KY, USA
Purchased: American Bald Eagles Patriotic Mug 11oz
===============================

MORE ABOUT THE ITEMS:
These high quality, durable printed items make wonderful photo gifts for others, as well as a deserving gift for yourself. Treat yourself to an enjoyable beverage from your new Original Fine Art Mug, as you appreciate the quality fine-art wrap-around image on this mug. Recline back on a printed pillow. Enjoy how a printed shower curtain can brighten up the bathroom. Fall asleep under your printed Duvet Cover.....

GET ON A LIST FOR COUPONS and SALES NEWS:
Use "ADD ME TO MUGS ETSY LIST" as SUBJECT. Drop me a message using the CONTACT button/link to open a conversation, or email me at "mugs@smichaelstudios.com"

SHOP BACKGROUND:
The Mugs By S.Michael shop on ETSY opened for business as of 3/21/2018, Yay!!! I will be adding MORE Lighthouse, Nature, Wildlife designs to the inventory everyday... As well as towels, bibs, shower curtains, and more...
SO BE SURE TO KEEP CHECKING BACK FOR NEW LISTINGS!!!!

CHECKOUT NOTICE REGARDING PERSONALIZED ITEMS:
PLEASE be sure to use the Custom Request links or buttons to start a conversation to discuss your personalization/custom requests. DO NOT USE Cart or Checkout for Custom Mugs or you will be ordering the "Demo"mug that is shown in the listing.

Thanks, enjoy browsing, and tell your friends! If you don't see what you are looking for, let me know and I will see what I can do. Suggestions, Ideas, or Comments are Welcome.

Kindest Regards,
"S"
S.Michael

About

Unique, Custom, & (Some) Personalized Mugs, Digital Art, & More using my Art and Photography

SPECIALIZING IN ORIGINAL PHOTOGRAPHY MUGS & More...

BIG NEWS!!! INTRODUCING DIGITAL ART/PHOTO DOWNLOADS. Fine Art at a Better Price! Now you can download selected fine art and photo images of my wall art files and have them printed and framed locally!! You get many size images for the Price of One Affordable Digital Image, (You can Print Multiple Size Images from One Resizeable 36"x24" Hi-Rez Download Image!!!).

WHY GO DIGITAL DOWNLOAD? I'M GLAD YOU ASKED....
You save with digital downloads because you avoid higher production costs, shipping, and the overhead associated with a physical product. Plus, you can take advantage of sales and other discounts provided by local framers and printers! In additon, you eliminate the possibility of your purchase being damaged during shipping, while also supporting your local businesses.

I wish I could offer this option on all my art and photo-gift products, but for now, you can only take advantage of this money saving opportunity on my photographs and digital wall art offerings. To see all my digital download offerings, click on "Digital Art Downloads" category, located under "Items", on my shops main page.

MUGS BY S. MICHAEL focuses on offering unique, original designed mugs and other household items, featuring my original photography and graphics. With Print-On-Demand Service, your mug or other item is ready to ship in 1-3 Days.

These high quality, durable printed ceramic mugs and other products make wonderful photo gifts as well as a deserving gift for yourself. Treat yourself to an enjoyable beverage from your new Original Fine Art Mug, as you appreciate the quality fine-art wrap-around image on the mug... or enjoy cuddling up in a photo throw pillow. You'll love to leave the bedroom door open so that guests can catch a glimpse of you photo duvet cover... Mugs and more... adding new product designs all the time!!

TESTIMONIALS...
Here are a few testimonials from my customers:
"I love it!!! I will highly recommend your products!!!" - Nancy F., CT, USA
Purchased: SNOWY PORCUPINE Mug 11oz.

"Mom Loved Her Coffee Cup. Mom want's some more cups the next time she comes over. I will put the order in." - J.E., AR, USA Purchased: CARDINALS IN WINTER Mug 11oz.

"Got it--love it! Thank you!!" - Sherry W., KY, USA
Purchased: American Bald Eagles Patriotic Mug 11oz.

MugsBySMichael Mugs are Perfect for Coffee, Tea, and Hot Chocolate, this classic shape, durable ceramic mug, is available in the most popular size.

INTRODUCTION...
Every one of these products go through a high quality dye sublimation process.
This printing process makes it an appreciated gift to every purchaser!!
The design is printed on a high temp, heat resistant transfer sheet, then the image is embedded into the ceramic mug for a long lasting print, secured with heat press.
Other products use a dye sublimation process for a durable and lasting image.
Each item is individually inspected prior to shipping, checking the image print quality and positioning, as well as the item itself, to assure it is fully functioning.

Mugs are glossy ceramic and available in various sizes. Mugs designs feature 1, 2, 3, 0r 4 images with multiple views of a subject, or multiple images of different subjects. Background stories, fun facts, and educational information are featured on many designs. Many mugs can be ordered with or without text.

See product descriptions for duvet covers, and other items as they are added to my inventory and expanding product line.

MUG FEATURES include...
Personalized and Custom options as noted for select mugs.
Premium White Ceramic construction
11oz (0.33l) capacity
Height, in - 3.74
Diameter, in - 3.14
Rounded Corners
C-Handle for easy gripping
Dishwasher Safe
Microwave Safe
Wraparound artwork
Custom & Original Design/Photography
Personalized and Custom options are as noted for select mugs.
____________________________________________________________________
COUPONS, SALES, NEW LISTINGS, SHOP NEWS... SIGN UP !!!
If you would like to receive COUPONS, upcoming SALE Notices, info on NEW listings, or Shop news NEWSLETTER, PLEASE GET ON MY LIST!!! :)

Use "ADD ME TO MUGS ETSY LIST" as SUBJECT and Drop me a message using the CONTACT button/link to open a conversation, or email me at:
"mugs@smichaelstudios.com"
__________________________________________________________________

A LITTLE ABOUT ME AND MY "WORKS of ART"...
I am a small one-man shop, producing my "Hand/Mind made" art.
Most of these exquisite items feature at least one or more of my original images. The images are of lighthouses, wildlife, nature, eagles, heron, osprey, deer, flowers, landscapes, sunsets, and more. Some personalized and custom requests are also considered.

My name is Stephen, (a.k.a. S.Michael). I have a dream to be able to bring cheer, joy, hope, and comfort to people through my Photography and Digital Art, using "Mugs" and other household items as my canvas. You might say each one of my products is a "Work of Art". Many of my compositions used on my mugs have been given as gifts in the past, as large "prints" suitable for framing. Today I am focusing primarily on mugs and other household items and decor in this shop.

My story is not unique, I am just a "small" guy trying to establish a small business among the giants. If I can tell people about my business, and give them a chance to see my images, I hope they will become my customers. As customers I would like to think I played a small part in adding a little more light, joy, and happiness to their world. Until a few years ago, I would never have been able to pursue this dream. With the advent of the Internet, the playing field has been somewhat leveled. The opportunity to have a shop on Etsy will definitely help my exposure, and gives me as an "unknown" a bit of credibility.

I lost my last job January a few years ago. It has been my experience over my career, as a former computer programmer and former M.I.S. Director, that all positions are expendable due to mergers, corporate bankruptcy, and personnel cutbacks. Loyalty and being qualified seems to mean little to many employers these days.

I have always been intrigued with computer graphics and photography. Years ago the technology I use today didn't exist, so I guess that is one plus for the modern age, LOL.
So, several years ago I got back into photography seriously, digital photography to be exact. I learned my equipment, and "honed" my graphics skills. According to many, "I have an "eye" for composition. So I decided to work on establishing my own business. I developed a direction and narrowed my product line to mugs to start, and experimented with different graphic techniques, to come up with designs that are "just' right for mugs. Then recently I found about ETSY... and a bit cliche, "the rest is (will be) history"!!

I am now starting to expand my product line, adding my images to other household items.

As mentioned above, I am offering personalized and custom services as well, on select items, such as my "Logo", "Love Mug", and "Remembrance " mug designs. Ideas of your own? Contact me by "Custom Request" and we can see what we can work out as a Custom project.

Most images exclusively feature my original photography and graphics (with exceptions)! A local Michiana flavor is evident in much of my “art”! Many of my images are comprised of photographs and graphics from the Mishawaka, South Bend, and Southwestern Michigan areas. Exceptions involve the usage of a few Public Domain images for use as components in my Military compositions and other designs. (Note: Some Photos used in portions of my Compositions are Courtesy of Public Domain & Creative Commons).

MORE ON CUSTOM AND PERSONIZED MUGS...
Custom or Personalized Mugs can be created upon request. Custom Mugs for schools, school classes, businesses, special occasions, churches, etc., can be designed from my base designs with your names, messages, or photos added. Additional fees are applicable and vary according to the amount of customization required. For Personalized and Custom mug request you must contact me to discuss the project before ordering. Please use the Custom Request link or buttons to start a conversation. ( DO NOT place custom or personalized request items in the cart or checkout).
__________________________
!! VERY IMPORTANT BEFORE ORDERING CUSTOM OR PERSONALIZED MUGS !!
Please contact me to discuss these custom or personalized projects prior to placing CUSTOM orders !!! We need to follow a procedure to avoid any misunderstandings, this begins by opening a "Conversation" via the Custom Request links or buttons.
(Accidently ordered "demo" mugs CANNOT be returned)
___________________________

Segments of the following information occurs im my F.A.Q. Section as well...

A NOTE ABOUT PRODUCTION PARTNERS AND PRINTING PROCESS...
For the sake of transparency, A Word About My Production Partners....
My products in a sense are the images I photograph, design, or create through Photography, Graphic Design, and making of compositions from those images. Mugs are just the medium I choose to currently print my fine-art on. In the future I may offer my art images on prints, pillows, blankets, bags, phone cases, etc.

I do not have the necessary equipment to imprint my images onto the quality ceramic mugs that I use. Etsy considers my work "handmade" because of its creative and design nature, but because I lack the ability to print mugs in-house I am allowed to enlist the services of trusted and approved manufacturers. Etsy calls them "Production Partners".

I have one primary, and a couple "backup" partners. I have ordered samples from each and have approved the quality of the product. These partners basically fulfill the orders for me. Which means, once you place your order on ETSY, I review it and it is sent to production. At this stage your mug is created using a High Quality, heat-treated, dye sublimation process to imprint/embed the image into the ceramic mug for a durable, long lasting finish. Your mug is dishwasher safe and microwave safe for years to come. Next after Quality Control Inspection, your order is securely and professionally packaged for save transport, and finally shipped to your address. Shipping times average 3-4 Business Days, but please allow up to 8 Business Days before placing an inquiry.

IN THE UNLIKELY EVENT OF DAMAGE OR DEFECTS...
Upon arrival, please inspect your package and contents for damage. Keep your package materials. Examine the mug for obvious defects such as chips, cracks, missing spots in image. In the event your mug is damaged or defective, take photos and contact me as soon as possible. You may be required to return the product using the original package materials. That will be up to the partners' Quality Control team. In the event of transport damage or product defect, we will ship you a replacement mug.

REPRINTS/REPLACEMENTS
If the received product is printed incorrectly, damaged or in a bad quality, please contact MugsBySMichael/MikesMugsNMore Customer Care and attach photos of the errors. I will inspect the errors and have a replacement sent out as soon as possible.

I do not issue replacements for:
Lost orders with incorrect delivery address provided by the customer
Products that were received as requested, however the customer wishes to have another size/color instead.

NOTE: Return Policy on DIGITAL DOWNLOADS
Because of the digital nature of these items, we cannot accept returns or offer refunds on downloaded digital products. If your download file is defective, we can offer you another download of the same file originally purchased. It is same policy used by many of the major retail stores throughout the USA.

RETURNS, EXCHANGES, CANCELLATIONS...
I don't accept cancellations.
Your satisfaction is of the utmost concern. Great care is taken in inspecting and securely packaging your item(s). Please contact me if you have any problems with your order.

I accept returns if you contact me within: 3 days of delivery and ship item(s) back (at your expense) within: 14 days of delivery.

The following items CANNOT be returned:
- Custom or personalized items
- Intimate items (for health/hygiene reasons)
- Wrong size item was ordered. Double Check Size.
- Item has been used or worn
- Items on sale.

!! IMPORTANT !!
Please be sure to contact me for further clarifications, or questions regarding items, personalizing, or customizing BEFORE you place an order. This will prevent any misunderstandings and keep us all Happy!!! :)

WHY MANY ITEMS CANNOT be returned or exchanged...
These products are created from Original Designs and are Made-To-Order. Because of the nature of these items it is difficult to restock and resell them. Being a small online operation we are physically unable to warehouse or inventory items without marking up the cost of the products. This would add additional cost to your and others purchases.

SO, REGRETABLY...
Unless your order arrives damaged or defective, I CANT accept returns or exchanges
for products that were received as requested, however the customer wishes to have another size/color instead. Of Course damaged or defective items will be replaced. I will work with you on this...

I hope this sums it all up for you. AND... TELL YOUR FRIENDS ABOUT "MugsBySMichael".

Thank you for your consideration. I look forward to having many of you as customers, and to discuss your suggestions, ideas, project, or concerns.

Best Regards,
"S"
S. Michael

"mugs@smichaelstudios.com"
MugsBySMichael On ETSY

Shop members

  • S. Michael

    Owner, Designer, Photographer

Production partners

  • Print-on-demand drop shipper

    Manhattan, NY

    A fulfillment, warehousing, and shipping service for small online retailers

  • Print-on-demand drop shipper.

    Phoenix, AZ

    A fulfillment, warehousing, and shipping service for small online retailers.

  • Print-on-demand drop shipper.

    Charlotte, NC

    A fulfillment, warehousing, and shipping service for small online retailers.

  • Print-on-demand drop shipper

    San Francisco, CA

    A fulfillment, warehousing, and shipping service for small online retailers.

Shop policies

More information

Last updated on Jul 25, 2019
Frequently asked questions
CUSTOM and PERSONALIZED ORDERS

I can personalize items listed with that option. I can create custom item designs. The amount of changes requested affects the time taken to modify the mug. This can affect delivery times and cost.

Changes can affect price and changes or new design are possible, but need to be discussed via Conversation "Windows".

IMPORTANT!!!
PLEASE use the Custom Request links to start a conversation to discuss your personalization/custom requests. DO NOT USE Cart or Checkout or you will be ordering the "Demo" item shown, which CANNOT BE RETURNED.

I reserve the right to turn down any request, which may be too time consuming, at my discretion.

FEEL FREE to Contact Me with questions BEFORE Ordering!

DAMAGED or DEFECTIVE ITEMS

Production and Shipping take great care in thoroughly inspecting and securely packaging your item(s). These are specifically designed and meant to keep your purchase safe and sound during transportation.

Keep in mind, accidents happen. Logistics sometime take their toll. Please be advised to inspect your shipment immediately after arrival.

In the unlikely event that the item arrives damaged, I will send you a new one when the claim is settled. Production and Quality Control do require a photo of the damage, including the shipping box/package with tracking number for insurance purposes.

Hang on to the original shipping materials your item arrived in! They may be required in the event your item needs to be returned.

RETURNS, EXCHANGES, and CANCELLATIONS

Great care is taken inspecting and securely packaging. I accept returns if you contact me within: 3 days of delivery and ship items back (at your expense) within: 14 days of delivery.

Following items CANNOT be returned:
- Custom/personalized items
- Intimate items (for health/hygiene reasons)
- WRONG SIZE item ordered. Double Check Size.
- Item has been used or worn
- Sale Items
- Print On Demand Canvas Art

Because of the nature of these items it is difficult to restock/resell them. As a small online company I am unable to warehouse or inventory items without adding substantial cost to the items you purchase.

If order arrives damaged or defective, I can accept returns for exchange. Returns require prior authorization.

Thank You

SIZING DETAILS/DESCRIPTION REVIEW, REPRINTS/REPLACEMENTS

Please read carefully the descriptions for SIZES of ITEMS or contact me with questions, to prevent misunderstandings. WE DON'T ACCEPT RETURNS unless the item arrives DAMAGED or there is a Quality Control issue. Returns require prior authorization.

REPRINTS/REPLACEMENTS
If the received product is printed incorrectly, damaged or in a bad quality, please contact MugsBySMichael/MikesMugsNMore Customer Care and attach photos of the errors. I will inspect the errors and IF APPROVED, have a replacement sent out as soon as possible.

I do not issue replacements for:
-Lost orders with incorrect delivery address provided by the customer.
-Products that were received as requested, however the customer wishes to have another size/color instead.

WHAT "IS NOT" A DEFECTIVE ITEM OR QUALITY CONTROL ISSUE?

Due to variations in print material or computer monitor settings, I cannot guarantee your color will be an exact match. Slight color variance should be expected. Colors, saturation, and brightness levels may vary slightly on different materials (example: unprinted mugs from different production runs or from different suppliers).

This is rare but it can happen. The differences that can occur are very slight and should not be noticeable. In most cases, had I not mentioned it, you would never notice.

I NEED TO KNOW!
If you receive an item and the colors are oversaturated or the brightness is really bright or really dark, please contact me. This should never happen as the item should not pass quality control inspection. I'll make it right

CARE INSTRUCTIONS

Handle with care as you would any glass, drinkware, dishware, mug. The mug is made of sturdy ceramic and is tougher than glass, but it is not unbreakable.

My mugs are dishwater, dishwasher, and microwave safe.

Garments should be washed in Cold Water, Delicate Cycle, No Bleach, Mild Detergent, Inside Out. Air Dry or use Cool/Air setting on Dryer for best results.

Use common sense.

NOTE: Return Policy on DIGITAL DOWNLOADS
Because of the digital nature of these items, we cannot accept returns or offer refunds on downloaded digital products. If your download file is defective, we can offer you another download of the same file originally purchased. It is same policy used by many of the major retail stores throughout the USA.

SEASONAL DELIVERY and WEATHER DELAYS

In November and December, there may be some delay because post offices are very busy. It is best to order early as the holidays approach.

Bad weather during the winter months can also affect delivery times making transport difficult and packages being delayed. Even though USPS/UPS/FEDEX, etc. gives a delivery frame packages may be delayed by mother nature, although it is rare.

Just something to bear in mind if delivery is time sensitive.

A WORD ABOUT MY "PRODUCTION PARTNERS" ...

Etsy considers my work "handmade" because of its creative and design nature. Because I lack the ability to print mugs in-house I am allowed to enlist the services of trusted and approved manufacturers. Etsy calls them "Production Partners".

A Partner will fulfill the orders for me in 1-5 Business Days. Which means, once you place your order on ETSY, I review it and it is sent to production by a partner. At this stage your item is created using High Quality, Latest Printing Technologies processes to imprint/embed the image into the products for a durable, long lasting finish/appearance, that is durable.

Your order is then Inspected, securely packaged for safe transport, and shipped to you over 3-8 Busines Days.

COUPONS, SALES, NEW LISTINGS, SHOP NEWS... SIGN UP !!!

If you would like to receive COUPONS, upcoming SALE Notices, info on NEW listings, or Shop news NEWSLETTER, PLEASE GET ON MY LIST!!! :)

Drop me a message using the CONTACT button/link to open a conversation, or email me at mugs@smichaelstudios.com.

Use "ADD ME TO MUGS ETSY LIST" as SUBJECT

F.Y.I. - MY OTHER ETSY ACCOUNTS

Although not currently in use, according to ETSY policies I am disclosing other ETSY accounts I have.

"I am also on Etsy under these usernames: photographicsbysmich and PictureMyHeartLLC”

FOR PRIVATE USE ONLY:
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